Reviews
Good inspection experience.
Good inspection experience. Easy to schedule my appointment at a convenient time. I was made aware of some upcoming repairs that are needed and cost estimates. Waiting area is very comfortable with tv, snacks and drinks.
Good inspection experience.
Good inspection experience. Easy to schedule my appointment at a convenient time. I was made aware of some upcoming repairs that are needed and cost estimates. Waiting area is very comfortable with tv, snacks and drinks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They do great work, and the facilities are clean.
They do great work, and the facilities are clean. All of the employees are knowledgeable and will answer all of your questions. Now I have to fill the 25 word minimum
They do great work, and the facilities are clean.
They do great work, and the facilities are clean. All of the employees are knowledgeable and will answer all of your questions. Now I have to fill the 25 word minimum
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service for routine maintenance and state inspection.
Service for routine maintenance and state inspection. Service advisor was very polite, pleasant and called to recommend one other maintenance update. Everything was completed earlier than expected.
Service for routine maintenance and state inspection.
Service for routine maintenance and state inspection. Service advisor was very polite, pleasant and called to recommend one other maintenance update. Everything was completed earlier than expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick, professional, and fair,,, breathe of fresh air,
Quick, professional, and fair,,, breathe of fresh air, great job?????????? I?ll be back when it?s time,,,, thanks for making this process enjoyable and rewarding
Quick, professional, and fair,,, breathe of fresh air,
Quick, professional, and fair,,, breathe of fresh air, great job?????????? I?ll be back when it?s time,,,, thanks for making this process enjoyable and rewarding
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great, easy, and quick service!
Great, easy, and quick service! Went in for an oil change and other services- will be back for future appointments! Everyone was very friendly and place was clean
Great, easy, and quick service!
Great, easy, and quick service! Went in for an oil change and other services- will be back for future appointments! Everyone was very friendly and place was clean
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mikaela, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
BUYER BEWARE!
BUYER BEWARE!!! Seniors, Veterans and anyone beware!!! We purchased a Jeep Trailhawk XE in August 2024. This vehicle was in the shop multiple times for electrical issues, back up camera issues and we had poor service each time. We took the vehicle to a different dealership and there were too many issues for them to fix and we were told the purchasing dealer has to repair these issues. We even contacted the national Jeep Customer Care multiple times and they were of no help. We went back to Transitowne to get the repairs done and we were told we were not welcome there and they wouldn’t fix the vehicle even though it was under warranty! We had no choice but to sell the unsafe vehicle and took a huge hit. The sales manager Travis Alessi was no help! We also discovered that there was a confidential report about this vehicle and that it had been in the shop 19 hours for electrical issues and Transitowne sold us the vehicle knowing it had problems! Then to top it off, not to honor the warranty was icing on the cake! Not a way to take care of supposed “valued customers”. They would not service the vehicle because we could claim Lemon Law. We also discovered that our sales document had numbers changed on it after we signed which our copy did not show. Isn’t that illegal???? Very disgusted with this dealership and their lack of professionalism….they took us big time!!!😡😡 Don’t let this happen to you!!!
BUYER BEWARE!
BUYER BEWARE!!! Seniors, Veterans and anyone beware!!! We purchased a Jeep Trailhawk XE in August 2024. This vehicle was in the shop multiple times for electrical issues, back up camera issues and we had poor service each time. We took the vehicle to a different dealership and there were too many issues for them to fix and we were told the purchasing dealer has to repair these issues. We even contacted the national Jeep Customer Care multiple times and they were of no help. We went back to Transitowne to get the repairs done and we were told we were not welcome there and they wouldn’t fix the vehicle even though it was under warranty! We had no choice but to sell the unsafe vehicle and took a huge hit. The sales manager Travis Alessi was no help! We also discovered that there was a confidential report about this vehicle and that it had been in the shop 19 hours for electrical issues and Transitowne sold us the vehicle knowing it had problems! Then to top it off, not to honor the warranty was icing on the cake! Not a way to take care of supposed “valued customers”. They would not service the vehicle because we could claim Lemon Law. We also discovered that our sales document had numbers changed on it after we signed which our copy did not show. Isn’t that illegal???? Very disgusted with this dealership and their lack of professionalism….they took us big time!!!😡😡 Don’t let this happen to you!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Everything was great until the next morning.
Everything was great until the next morning. I had a tire pressure warning upon starting my truck. When the tech rotated my tires he never adjusted the air pressure. So the pressure in my front tires were ten lbs too low. I assumed that would be part of the service.
Everything was great until the next morning.
Everything was great until the next morning. I had a tire pressure warning upon starting my truck. When the tech rotated my tires he never adjusted the air pressure. So the pressure in my front tires were ten lbs too low. I assumed that would be part of the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mark, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
The price gouging on parts is ridiculous.
The price gouging on parts is ridiculous. I was charged 3 times the cost of the part. It?s sad that has to happen. I truly doubt I will bring my vehicle back for over charges. The mechanic did a great job besides not putting the rear seat vents back in place which I did myself. The counter service guy (Tom) was a very nice guy. I just feel these repairs shouldn?t have exceeded $2000 Not $3268.
The price gouging on parts is ridiculous.
The price gouging on parts is ridiculous. I was charged 3 times the cost of the part. It?s sad that has to happen. I truly doubt I will bring my vehicle back for over charges. The mechanic did a great job besides not putting the rear seat vents back in place which I did myself. The counter service guy (Tom) was a very nice guy. I just feel these repairs shouldn?t have exceeded $2000 Not $3268.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
The car I bought was a 2022 and scratches fixed very
The car I bought was a 2022 and scratches fixed very cheaply. Was told car was detailed and cleaned by them and another place. Well car is absolutely filthy. Even the visor are dirty. Not cleaned only mats. Seats full of dirt and crumbs. Offered to bring in to clean. Would rather do it myself and do it right.
The car I bought was a 2022 and scratches fixed very
The car I bought was a 2022 and scratches fixed very cheaply. Was told car was detailed and cleaned by them and another place. Well car is absolutely filthy. Even the visor are dirty. Not cleaned only mats. Seats full of dirt and crumbs. Offered to bring in to clean. Would rather do it myself and do it right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I worked with Dave and very easy to deal with and very
I worked with Dave and very easy to deal with and very professional. Had everything we discussed in order when I arrived and had me out in a timely manner..
I worked with Dave and very easy to deal with and very
I worked with Dave and very easy to deal with and very professional. Had everything we discussed in order when I arrived and had me out in a timely manner..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Matthew, thank you for your kind review; we are happy to pass along your comments to the team here at Transitowne Jeep Chrysler Dodge Ram of West Seneca! Please don't hesitate to reach out if there's anything additional we can do for you.