Upstate Chrysler Dodge Jeep RAM

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
138 lifetime reviews.

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  • 5.0 out of 5
    March 30, 2021

    I was very happy with my experience. I went in on a Monday and picked up new truck on Tuesday. Thank you to Tim and Kyle for making it happen.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 4, 2021

    I found a pre owned Durango which was a perfect fit for my family on New Years Eve at 4:30 in the afternoon and my sales man Tim Delapenta and the staff... at Upstate were able to have it ready for me to pick up the next business day, and gave me a very respectable trade in value on my old car, I am very happy so far.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • March 2, 2018

    We travelled all the way from Hamburg to buy my husband's Jeep Grand Cherokee and we came back about a year and a half later so I could lease a new Jeep... Compass. Both times we were treated with respect and felt welcomed instead of the usual pressure from a dealership. Tim was a huge help and we will come back and recommend this dealership to our friends.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Katherine, Thank you and your husband so much for coming back and I am sure Tim appreciates your loyalty as well. Thank you for driving out and keepi...ng your business with the Upstate Dodge family.

  • 1.0 out of 5
    November 5, 2020

    Was looking for a new truck and was asking about a price of one they had on their lot and the person I talked too was so rude and stuck up. Terrible business... and they definitely do not have very good people skills. Acted as if they had a bad day?

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    May 29, 2020

    Bought a used vehicle in January needed 2 tires to pass inspection and brakes they wanted me to pay for half , then a month later brakes made a terrible... noise took back said needed a yearly lubrication which should have been done when the brakes were replaced at inspection. Then now in end of May go to use air no cold air after trying for 30 minutes needs a recharge which they won’t cover even though I bought in winter and why would I try to use in winter ? So now I have to pay out of pocket to get recharged that is terrible business also my husband bought a truck as well and a new plow had a part ordered 4 months ago on back order was supposed to call him when came in heard nothing he call the other day it’s in they never called bad business

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 17, 2020

    Great experience. Nickole Millette was a great help every step of the way. Very knowledgeable. Especially loved when she showed me how to use all the Wrangler's... features.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 2, 2020

    I was looking for a new vehicle for the first time. Tim made it quick and painless. I really appreciate the time and effort he put in. I did not have a... similar experience at other dealerships. Highly recommend Tim and Upstate for any car needs.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your business David. Welcome to the Upstate Dodge family. Enjoy your Wrangler.

  • 5.0 out of 5
    February 20, 2020

    I wanted a 2017 Jeep Compass to replace the one I had that was totalled when I was t-boned in a horrible accident. Upstate had exactly what I wanted... and dealing with them was a wonderful experience instead of a stressful one. This was my 2nd Jeep purchased from them and is my 8th Jeep. I definitely recommend them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your Business Pamela. Enjoy your Compass and please let us know if you need anything.

  • 5.0 out of 5
    February 14, 2020

    For about 50 years I've been buying cars and trucks from dealerships in and around Rochester, NY. Purchasing the Ram Promaster City Van wagon from Upstate... CDJR was one of the easiest vehicle purchases I've ever experienced. Living 40 miles away from the dealership could have excluded them from a purchase consideration but Connor Holmes was willing to drive the Ram Procity van to my home so that I could take it for a test drive. Buying from Upstate CDJR was an enjoyable experience.

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    Shopped for a used car
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    Dealer Response

    Thank you for your Business. Enjoy and let us know if you need anything.

  • 5.0 out of 5
    January 30, 2020

    Tim did a great job ! Very satisfied with my purchase! Thank you again for finding the truck I wanted! You did a great job! Appreciate it!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your Business. Enjoy your Truck.

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