Reviews
Best salesman at Brattleboro Subaru is Ian Findlay.
Best salesman at Brattleboro Subaru is Ian Findlay. Best finance guy is Luke Higley and Best deals are from Brattleboro Subaru.
Best salesman at Brattleboro Subaru is Ian Findlay.
Best salesman at Brattleboro Subaru is Ian Findlay. Best finance guy is Luke Higley and Best deals are from Brattleboro Subaru.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for these kind words about Ian and Luke! We make it our top priority to get our valued customers, like you, the best deals possible and the best experience! Thank you for choosing us for your big purchase and we hope to see you in the future!
This visit was for warranty service.
This visit was for warranty service. What would be done and cost were all explained. I was delighted to have a "loaner" car. The work was done in the time alloted. Thank you
This visit was for warranty service.
This visit was for warranty service. What would be done and cost were all explained. I was delighted to have a "loaner" car. The work was done in the time alloted. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us this awesome review! We are so thrilled to hear that your service visit went well! Thanks for choosing and trusting us with your vehicle and we look forward to seeing you at your next visit!
I recently had the pleasure of purchasing a new vehicle
I recently had the pleasure of purchasing a new vehicle from Brattleboro Subaru, and I couldn't be more pleased with the experience! From start to finish, the staff went above and beyond to ensure I had a smooth and enjoyable process. A special thank you to Billy Boutilette, who did an excellent job explaining all the details of the new vehicle I was interested in. He took the time to walk me through every feature and option and was incredibly helpful with the trade-in of my old vehicle. His patience and knowledge made the entire process stress-free, and I felt confident in my decision every step of the way. However, the standout experience for me was working with Luke Higley. Without a doubt, Luke is the best person I have ever dealt with when purchasing a car. He made the financial side of things incredibly easy to understand and went above and beyond to tailor the deal to fit my needs—beyond what I had even expected. Luke took the time to explain all my options, answer my questions, and ensure I was getting the best deal possible. His professionalism, expertise, and friendly demeanor made what is usually a stressful process feel completely painless. Thanks to Billy and Luke, I drove away in a fantastic new car, and I couldn’t be happier with the experience. If you're looking for a dealership that truly cares about their customers and provides exceptional service, I highly recommend Brattleboro Subaru!
I recently had the pleasure of purchasing a new vehicle
I recently had the pleasure of purchasing a new vehicle from Brattleboro Subaru, and I couldn't be more pleased with the experience! From start to finish, the staff went above and beyond to ensure I had a smooth and enjoyable process. A special thank you to Billy Boutilette, who did an excellent job explaining all the details of the new vehicle I was interested in. He took the time to walk me through every feature and option and was incredibly helpful with the trade-in of my old vehicle. His patience and knowledge made the entire process stress-free, and I felt confident in my decision every step of the way. However, the standout experience for me was working with Luke Higley. Without a doubt, Luke is the best person I have ever dealt with when purchasing a car. He made the financial side of things incredibly easy to understand and went above and beyond to tailor the deal to fit my needs—beyond what I had even expected. Luke took the time to explain all my options, answer my questions, and ensure I was getting the best deal possible. His professionalism, expertise, and friendly demeanor made what is usually a stressful process feel completely painless. Thanks to Billy and Luke, I drove away in a fantastic new car, and I couldn’t be happier with the experience. If you're looking for a dealership that truly cares about their customers and provides exceptional service, I highly recommend Brattleboro Subaru!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Zachary, thank you so much for taking the time to leave this amazing feedback about your experience with Luke and Billy! We will be sure to pass this on to the rest of our team! We hope you enjoy your new vehicle and look forward to doing business with you in the future! Thank you so much for choosing and trusting us, we understand how intimidating making such a large purchase can be!
Brattleboro Subaru fixed our heater and dash lights
Brattleboro Subaru fixed our heater and dash lights issue. It took a 3 return trips but they found all the issues
Brattleboro Subaru fixed our heater and dash lights
Brattleboro Subaru fixed our heater and dash lights issue. It took a 3 return trips but they found all the issues
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Jerry, thanks for the 4 star review. We apologize that you had to come back multiple times to get your issue resolved but we are happy it is fixed now. We would love to make your next experience with us a 5 star, so please reach out to us if you have any additional questions or concerns! Thank you for choosing us and sticking with us!
The best car purchase experience I have ever had.
The best car purchase experience I have ever had. Ian Findlay was knowledgeable, personable, on top of everything. I cannot ask for a better person to buy a car from.
The best car purchase experience I have ever had.
The best car purchase experience I have ever had. Ian Findlay was knowledgeable, personable, on top of everything. I cannot ask for a better person to buy a car from.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kait, thank you for taking the time to leave us this fantastic review! We are so thrilled to hear that Ian got you what you wanted in a new car and that you had a great experience with him! We hope to be of service to you again in the future! Enjoy your new vehicle!
Helpful, courteous, and professional.
Helpful, courteous, and professional. Explained the repairs needed and kept me informed. I also appreciate having a loaner car for the duration of the repairs.
Helpful, courteous, and professional.
Helpful, courteous, and professional. Explained the repairs needed and kept me informed. I also appreciate having a loaner car for the duration of the repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Susanne, thank you so much for taking the time to leave such a great review about your experience with our service team! We try to make things as easy as possible for our valued customers, like you! Thank you so much for choosing us for all of your automotive needs and we look forward to seeing you in the future!
Very professional and great communication.
Very professional and great communication. Explained what we needed and went over and above our concerns
Very professional and great communication.
Very professional and great communication. Explained what we needed and went over and above our concerns
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words about your experience with our service department! We are happy to hear you had a great one and we hope to see you in the future! Thank you so much for choosing us!
Very comfortable Sales process, and a very fair price was
Very comfortable Sales process, and a very fair price was reached without a ton of "fanfare". Thank You, Tom
Very comfortable Sales process, and a very fair price was
Very comfortable Sales process, and a very fair price was reached without a ton of "fanfare". Thank You, Tom
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff, thank you for taking the time to leave us this positive review! We are thrilled to hear that you enjoyed your experience with Tom! Thank you trusting us and we hope to see you in the future!
I appreciated how this dealership worked with my
I appreciated how this dealership worked with my schedule. They also took the time to show me the items in the car, what they did and how I could shut them off if I wanted to (I don't want to).
I appreciated how this dealership worked with my
I appreciated how this dealership worked with my schedule. They also took the time to show me the items in the car, what they did and how I could shut them off if I wanted to (I don't want to).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review about your experience with our sales team! We appreciate you choosing to do business with us and we hope to see you in the future! We strive to make sure everyone leaves comfortable with operating their new vehicles and we are happy to hear you did!
Everything went smoothly and great.
Everything went smoothly and great. Everyone was helpful. Danielle the salesperson was very responsive and super.
Everything went smoothly and great.
Everything went smoothly and great. Everyone was helpful. Danielle the salesperson was very responsive and super.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us this great feedback about your experience with Danielle and the rest of our sales team! Thank you so much for choosing us for your automotive needs and we look forward to seeing you in the future!