Basil Ford

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
125 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 22, 2020

    Did a great job! Staff was friendly and attentive! I would definitely recommend this dealership to anyone needing either a car or necessary repairs done!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 9, 2020

    Always get the best service when I bring my vehicle into Basil Ford. The employees always make sure you’re getting treated with the upmost respect every... visit.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • January 22, 2019

    Jose gets 5 stars ...,friendly, knowledgeable, punctual, respectable, well organized, excellent job today. Paperwork was explained to my satisfaction.... I would recommend him to anyone needing service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you.

  • 1.0 out of 5
    October 3, 2020

    Service department is a joke. I’ve never experienced such bad service before. I feel like once the dealership had my money I was thrown to the waste side.... Very disappointed. I have purchased 7 vehicles from this dealership and the first time I had to used their service department it really exposed how much they value their customers.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 19, 2020

    Thanks....Great guys who work there...Sales rep Ed was awesome and Tony made the buy easy and fast. THANKS GUYS!!! As long as the dealer have a wonderful... team...Will recommend if you want a great deal Go see Ed at the walden location.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 3, 2020

    They have great service and made getting my new vehicle a breeze I was in and out in about 30 mins and the new explorer is awesome

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 1, 2020

    Great service provided by an excellent tech. I would definitely recommend that you take your car here if it needs any service at all. Especially tires.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 28, 2020

    Service dept has never been a disappointment to me. My 2017 Escape is my third consecutive vehicle with Basil. Always timely, good communicators, and... able to answer questions. Not patronizing but real. I respect that. From Ed in service and Mr Miller ( retired) in collision up to Jose and Dave in service today . Good folk getting the job done

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 3.0 out of 5
    July 3, 2020

    Oil change, inspection, and other concern. Nobody greeted me for about 5 minutes in the small reception area where many employees were. I wondered if... I was in the right place.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    June 27, 2020

    Salesman was friendly and very aware of covid, and everything was kept sanitized and masked. He asked what I wanted and with a few counter offers we had... a deal. It was fast and painless.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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