Reviews
Arron did a great job, keep me informed and made sure the
Arron did a great job, keep me informed and made sure the vehicle was fixed before he released it to me.
Arron did a great job, keep me informed and made sure the
Arron did a great job, keep me informed and made sure the vehicle was fixed before he released it to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review Dwayne!
Very responsive to my inquiries and questions regarding
Very responsive to my inquiries and questions regarding the vehicle. Stayed in touch with me through email and text. Thanks to Tammy internet sales rep to set up the appointment with Nick Valint. Nick had everything ready for me before I went to the dealership. It was smooth transaction.
Very responsive to my inquiries and questions regarding
Very responsive to my inquiries and questions regarding the vehicle. Stayed in touch with me through email and text. Thanks to Tammy internet sales rep to set up the appointment with Nick Valint. Nick had everything ready for me before I went to the dealership. It was smooth transaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind review and great words about Tammy & Nick! Always happy to serve!
Every member of the staff is professional and friendly.
Every member of the staff is professional and friendly. They answered all of my questions and helped me find the vehicle I wanted.
Every member of the staff is professional and friendly.
Every member of the staff is professional and friendly. They answered all of my questions and helped me find the vehicle I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about our staff! We are so glad we could assist you!
Have had to take my vehicle in 5 times for the same issue
Have had to take my vehicle in 5 times for the same issue and they keep making things worse and not fixing them and when I bring up new issues caused by what they messed up they want me to pay for it when it was their fault it’s broken. Worst service experience I’ve ever had
Have had to take my vehicle in 5 times for the same issue
Have had to take my vehicle in 5 times for the same issue and they keep making things worse and not fixing them and when I bring up new issues caused by what they messed up they want me to pay for it when it was their fault it’s broken. Worst service experience I’ve ever had
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are so sorry you had consistent issues with your vehicle. We always strive to fix it the first time and are reviewing to see what we can do to make it right.
Called at 8:00 am to verify inventory and then drove off
Called at 8:00 am to verify inventory and then drove off the lot with a great deal and financing 1.5 hours after arriving mid-afternoon
Called at 8:00 am to verify inventory and then drove off
Called at 8:00 am to verify inventory and then drove off the lot with a great deal and financing 1.5 hours after arriving mid-afternoon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review! So glad we could get you in and out with the car you wanted in no time at all!
BASIL Ford, they have been consistent in customer service
BASIL Ford, they have been consistent in customer service for all 10 years I've shopped there. After a call to Mike he was ready to help when I arrived. I don't waste time at other dealerships. They had my car on the road the next day. Yes, this is my "go to" place. Thank you, Annie
BASIL Ford, they have been consistent in customer service
BASIL Ford, they have been consistent in customer service for all 10 years I've shopped there. After a call to Mike he was ready to help when I arrived. I don't waste time at other dealerships. They had my car on the road the next day. Yes, this is my "go to" place. Thank you, Annie
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for the kind review Anne!
Went in for brake pads and wheel alignment ended.
Went in for brake pads and wheel alignment ended. What I thought was going to be a simple fix resulted in a $3000 repair bill. Brake warranty was not honored and recall work was never completed
Went in for brake pads and wheel alignment ended.
Went in for brake pads and wheel alignment ended. What I thought was going to be a simple fix resulted in a $3000 repair bill. Brake warranty was not honored and recall work was never completed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry to hear that your service appointment with us was not what you expected. We take pride in our service department here and it is difficult to hear that we fell short. Please accept our apology. Our Service Manager Alex Bevacqua would like to discuss this further with you. His number is 716-370-1888.
Took truck in for 1st oil xhange at quick lane ,told me
Took truck in for 1st oil xhange at quick lane ,told me 2.5 hrs to wait so i had to call for a ride. Thing is i called to make appt and they told me they wouldnt take appt for oil change and tire rotation. Ive had better service .
Took truck in for 1st oil xhange at quick lane ,told me
Took truck in for 1st oil xhange at quick lane ,told me 2.5 hrs to wait so i had to call for a ride. Thing is i called to make appt and they told me they wouldnt take appt for oil change and tire rotation. Ive had better service .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Todd, we are sorry that your wait was so long for quick lane! We will work to keep our wait time down and keep up with our standard of service that our customers deserve.
Seemed straight forward and easy to deal with.
Seemed straight forward and easy to deal with. Everyone was pleasant and all business. The car was as described, and we got the deal done quickly. I highly recommend Basil Ford.
Seemed straight forward and easy to deal with.
Seemed straight forward and easy to deal with. Everyone was pleasant and all business. The car was as described, and we got the deal done quickly. I highly recommend Basil Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great recommendation Rich!
Basil service has been great to me.
Basil service has been great to me. I have bought quite a few cars from them. Any time I need service they go out of their way to make sure everything that is needed is done right the first time. Could not recommend higher!
Basil service has been great to me.
Basil service has been great to me. I have bought quite a few cars from them. Any time I need service they go out of their way to make sure everything that is needed is done right the first time. Could not recommend higher!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
You are a valued customer John! So glad you are happy with our service!