Reviews
Write a reviewAlways recommend
Bought from there- service from there. Excellent staff including Andrew and Amanda at the quick lane. I will always take my car here and trust they will take care of my problems.
Always recommend
Bought from there- service from there. Excellent staff including Andrew and Amanda at the quick lane. I will always take my car here and trust they will take care of my problems.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank Alexis for your review and kind words about our team! We truly appreciate you and we look forward to being of service to you again soon!
Top Notch Customer Service!!
I had a very positive experience at Basil Ford the advisor Aaron was so helpful accommodating professional and knowledgeable about what was needed to fix my car. I would recommend anyone go to Basil Ford this excellent customer service!!! I am extremely satisfied with the customer service I received from Basil Ford!!!!
Top Notch Customer Service!!
I had a very positive experience at Basil Ford the advisor Aaron was so helpful accommodating professional and knowledgeable about what was needed to fix my car. I would recommend anyone go to Basil Ford this excellent customer service!!! I am extremely satisfied with the customer service I received from Basil Ford!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and praise of our team and especially Aaron, all of our advisors are very knowledgeable and strive to provide the best possible customer service. We thank you for your recommendation and look forward to seeing you again!
Thank You
Twice I have had some problems with my car & taken it to Basil Ford to have it fixed. Each time has had to do with tire problems. Both times I was helped out by both Alex & Angela in the Quick Lanes Department. Both times were excellent experiences. Both Alex & Angela are very helpful, friendly and knowledgeable. All important things to a customer. The techs have also done amazing work.
Thank You
Twice I have had some problems with my car & taken it to Basil Ford to have it fixed. Each time has had to do with tire problems. Both times I was helped out by both Alex & Angela in the Quick Lanes Department. Both times were excellent experiences. Both Alex & Angela are very helpful, friendly and knowledgeable. All important things to a customer. The techs have also done amazing work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your praise of our service team! We're very happy to hear that Alex & Angela provided you with great service and that our techs knocked it out of the park! We look forward to being of service to you again in the future!
Great customer service
The Basil Team is awesome! They take such good care of their customers. I went in today for an oil change and tire rotation. It didn't take long at all.
Great customer service
The Basil Team is awesome! They take such good care of their customers. I went in today for an oil change and tire rotation. It didn't take long at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much Joyce for your review of our team! We're so happy that we were able to you get back on the road in a short time!
Car service and repair
Fast and complete service which met my needs. The shuttle service is a great benefit and very quick and effective. I would recommend this dealership
Car service and repair
Fast and complete service which met my needs. The shuttle service is a great benefit and very quick and effective. I would recommend this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Jim for you review of our team! We're very happy to hear that our service met your needs and that our shuttle service came in handy for you! We look forward to seeing you again!
Service with a special touch
Had a couple of recalls to take care of today Service was fast and courteous, from scheduling to the work being done. And dropping of my vehicle was the cherry on top Thanks for great painless service.
Service with a special touch
Had a couple of recalls to take care of today Service was fast and courteous, from scheduling to the work being done. And dropping of my vehicle was the cherry on top Thanks for great painless service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time.
Great service.
Basil gives great service, and has friendly associates. Worked with the service department for many years they get the job done right the first time.
Great service.
Basil gives great service, and has friendly associates. Worked with the service department for many years they get the job done right the first time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.
“The Best of The Best”
I flew from Owensboro, Ky. On 1/20/2023, to Buffalo, New York to visit Family and take delivery of a like New Honda Clarity from Basil Ford. My Sales Consultant, Jeremy McLaughlin, A true professional within the automotive industry. I will rate Jeremy “The Best of The Best”. Thank You Jeremy and the Basil Family.
“The Best of The Best”
I flew from Owensboro, Ky. On 1/20/2023, to Buffalo, New York to visit Family and take delivery of a like New Honda Clarity from Basil Ford. My Sales Consultant, Jeremy McLaughlin, A true professional within the automotive industry. I will rate Jeremy “The Best of The Best”. Thank You Jeremy and the Basil Family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review!
In and out Service
Stopped in to Basil because my tire pressure icon was on. The team noticed that I was due for an oul change and tire rotation. They had me in an out within an hour. Team was efficient, knowledgeable and courteous.
In and out Service
Stopped in to Basil because my tire pressure icon was on. The team noticed that I was due for an oul change and tire rotation. They had me in an out within an hour. Team was efficient, knowledgeable and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review!
Great service!!
Frozen locks (again) on my F150. Basil Service Advisor Craig Muni got my truck in when another dealer couldn’t for at least ten days. Winter in Buffalo is cold so my truck needed to be fixed ASAP. Basil took care of that in one day!!
Great service!!
Frozen locks (again) on my F150. Basil Service Advisor Craig Muni got my truck in when another dealer couldn’t for at least ten days. Winter in Buffalo is cold so my truck needed to be fixed ASAP. Basil took care of that in one day!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review!
