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Basil Ford

(803 reviews)
Visit Basil Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:30pm
Sunday Closed Closed
New (877) 291-5496 (877) 291-5496
Used (877) 291-5536 (877) 291-5536
Service (877) 291-8734 (877) 291-8734

Inventory

See all 337 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2024.
Basil Ford is the place to find new Ford cars & used cars in Cheektowaga NY. Search our new & used cars online get new car pricing and receive free no obligation price quotes. Check out our latest Specials for new car used car parts and service. When you get ready to buy a car Basil Ford wants to help. Each car listed on our website includes detailed specs prices mileage pictures & more.
Basil Basil Just Great Deals!!!

Service center

Phone number (877) 291-8734

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:30pm
Sunday
Closed

Reviews

(803 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very responsive to my inquiries and questions regarding

Very responsive to my inquiries and questions regarding the vehicle. Stayed in touch with me through email and text. Thanks to Tammy internet sales rep to set up the appointment with Nick Valint. Nick had everything ready for me before I went to the dealership. It was smooth transaction.

Very responsive to my inquiries and questions regarding

Very responsive to my inquiries and questions regarding the vehicle. Stayed in touch with me through email and text. Thanks to Tammy internet sales rep to set up the appointment with Nick Valint. Nick had everything ready for me before I went to the dealership. It was smooth transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review and great words about Tammy & Nick! Always happy to serve!

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Every member of the staff is professional and friendly.

Every member of the staff is professional and friendly. They answered all of my questions and helped me find the vehicle I wanted.

Every member of the staff is professional and friendly.

Every member of the staff is professional and friendly. They answered all of my questions and helped me find the vehicle I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words about our staff! We are so glad we could assist you!

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Have had to take my vehicle in 5 times for the same issue

Have had to take my vehicle in 5 times for the same issue and they keep making things worse and not fixing them and when I bring up new issues caused by what they messed up they want me to pay for it when it was their fault it’s broken. Worst service experience I’ve ever had

Have had to take my vehicle in 5 times for the same issue

Have had to take my vehicle in 5 times for the same issue and they keep making things worse and not fixing them and when I bring up new issues caused by what they messed up they want me to pay for it when it was their fault it’s broken. Worst service experience I’ve ever had

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so sorry you had consistent issues with your vehicle. We always strive to fix it the first time and are reviewing to see what we can do to make it right.

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Called at 8:00 am to verify inventory and then drove off

Called at 8:00 am to verify inventory and then drove off the lot with a great deal and financing 1.5 hours after arriving mid-afternoon

Called at 8:00 am to verify inventory and then drove off

Called at 8:00 am to verify inventory and then drove off the lot with a great deal and financing 1.5 hours after arriving mid-afternoon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review! So glad we could get you in and out with the car you wanted in no time at all!

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BASIL Ford, they have been consistent in customer service

BASIL Ford, they have been consistent in customer service for all 10 years I've shopped there. After a call to Mike he was ready to help when I arrived. I don't waste time at other dealerships. They had my car on the road the next day. Yes, this is my "go to" place. Thank you, Annie

BASIL Ford, they have been consistent in customer service

BASIL Ford, they have been consistent in customer service for all 10 years I've shopped there. After a call to Mike he was ready to help when I arrived. I don't waste time at other dealerships. They had my car on the road the next day. Yes, this is my "go to" place. Thank you, Annie

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for the kind review Anne!

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Went in for brake pads and wheel alignment ended.

Went in for brake pads and wheel alignment ended. What I thought was going to be a simple fix resulted in a $3000 repair bill. Brake warranty was not honored and recall work was never completed

Went in for brake pads and wheel alignment ended.

Went in for brake pads and wheel alignment ended. What I thought was going to be a simple fix resulted in a $3000 repair bill. Brake warranty was not honored and recall work was never completed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are sorry to hear that your service appointment with us was not what you expected. We take pride in our service department here and it is difficult to hear that we fell short. Please accept our apology. Our Service Manager Alex Bevacqua would like to discuss this further with you. His number is 716-370-1888.

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Took truck in for 1st oil xhange at quick lane ,told me

Took truck in for 1st oil xhange at quick lane ,told me 2.5 hrs to wait so i had to call for a ride. Thing is i called to make appt and they told me they wouldnt take appt for oil change and tire rotation. Ive had better service .

Took truck in for 1st oil xhange at quick lane ,told me

Took truck in for 1st oil xhange at quick lane ,told me 2.5 hrs to wait so i had to call for a ride. Thing is i called to make appt and they told me they wouldnt take appt for oil change and tire rotation. Ive had better service .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Todd, we are sorry that your wait was so long for quick lane! We will work to keep our wait time down and keep up with our standard of service that our customers deserve.

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Seemed straight forward and easy to deal with.

Seemed straight forward and easy to deal with. Everyone was pleasant and all business. The car was as described, and we got the deal done quickly. I highly recommend Basil Ford.

Seemed straight forward and easy to deal with.

Seemed straight forward and easy to deal with. Everyone was pleasant and all business. The car was as described, and we got the deal done quickly. I highly recommend Basil Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great recommendation Rich!

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Basil service has been great to me.

Basil service has been great to me. I have bought quite a few cars from them. Any time I need service they go out of their way to make sure everything that is needed is done right the first time. Could not recommend higher!

Basil service has been great to me.

Basil service has been great to me. I have bought quite a few cars from them. Any time I need service they go out of their way to make sure everything that is needed is done right the first time. Could not recommend higher!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

You are a valued customer John! So glad you are happy with our service!

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I always have a positive experience at the Basil Ford

I always have a positive experience at the Basil Ford Service Department. Aaron is incredibly friendly, knowledgeable and extremely accommodating. He and the staff go above and beyond to ensure my car is serviced properly and in a timely manner. The door to door car service is so convenient. I highly recommend them!

I always have a positive experience at the Basil Ford

I always have a positive experience at the Basil Ford Service Department. Aaron is incredibly friendly, knowledgeable and extremely accommodating. He and the staff go above and beyond to ensure my car is serviced properly and in a timely manner. The door to door car service is so convenient. I highly recommend them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are so glad to always take great care of your vehicle!

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