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Basil Ford

4.5
(173 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:30am–4:30pm
Sunday Closed Closed

Reviews

4.5
(173 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Jake and Mark in the service department were awesome to

Jake and Mark in the service department were awesome to work with and were very helpful. The pick up and delivery service was very convenient with my busy schedule. Top notch!

5.0

Jake and Mark in the service department were awesome to

Jake and Mark in the service department were awesome to work with and were very helpful. The pick up and delivery service was very convenient with my busy schedule. Top notch!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind words on Jake & Mark!

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4.0

Bought my fourth vehicle from this dealership.

Bought my fourth vehicle from this dealership. Still impressed with my salesman. Thank you Basil Ford.

4.0

Bought my fourth vehicle from this dealership.

Bought my fourth vehicle from this dealership. Still impressed with my salesman. Thank you Basil Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

The kind of place you want to avoid.

The kind of place you want to avoid. Typical used car dealer. Bought a new truck with transport damage. They promised it would be taken care of. After the sale they they flat out ignored me

1.0

The kind of place you want to avoid.

The kind of place you want to avoid. Typical used car dealer. Bought a new truck with transport damage. They promised it would be taken care of. After the sale they they flat out ignored me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

The detailed information that I was given adequately

The detailed information that I was given adequately described what was needed to be done to repair my problem with the car. It was done quicker than I thought it would be by about an hour and a half. Thank you basil ford

5.0

The detailed information that I was given adequately

The detailed information that I was given adequately described what was needed to be done to repair my problem with the car. It was done quicker than I thought it would be by about an hour and a half. Thank you basil ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Service was wonderful great customer service always great

Service was wonderful great customer service always great good quality word great techs the only guys that can touch my truck lol

5.0

Service was wonderful great customer service always great

Service was wonderful great customer service always great good quality word great techs the only guys that can touch my truck lol

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Always recommend

Bought from there- service from there. Excellent staff including Andrew and Amanda at the quick lane. I will always take my car here and trust they will take care of my problems.

5.0

Always recommend

Bought from there- service from there. Excellent staff including Andrew and Amanda at the quick lane. I will always take my car here and trust they will take care of my problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank Alexis for your review and kind words about our team! We truly appreciate you and we look forward to being of service to you again soon!

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5.0

Top Notch Customer Service!!

I had a very positive experience at Basil Ford the advisor Aaron was so helpful accommodating professional and knowledgeable about what was needed to fix my car. I would recommend anyone go to Basil Ford this excellent customer service!!! I am extremely satisfied with the customer service I received from Basil Ford!!!!

5.0

Top Notch Customer Service!!

I had a very positive experience at Basil Ford the advisor Aaron was so helpful accommodating professional and knowledgeable about what was needed to fix my car. I would recommend anyone go to Basil Ford this excellent customer service!!! I am extremely satisfied with the customer service I received from Basil Ford!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words and praise of our team and especially Aaron, all of our advisors are very knowledgeable and strive to provide the best possible customer service. We thank you for your recommendation and look forward to seeing you again!

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5.0

Thank You

Twice I have had some problems with my car & taken it to Basil Ford to have it fixed. Each time has had to do with tire problems. Both times I was helped out by both Alex & Angela in the Quick Lanes Department. Both times were excellent experiences. Both Alex & Angela are very helpful, friendly and knowledgeable. All important things to a customer. The techs have also done amazing work.

5.0

Thank You

Twice I have had some problems with my car & taken it to Basil Ford to have it fixed. Each time has had to do with tire problems. Both times I was helped out by both Alex & Angela in the Quick Lanes Department. Both times were excellent experiences. Both Alex & Angela are very helpful, friendly and knowledgeable. All important things to a customer. The techs have also done amazing work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your praise of our service team! We're very happy to hear that Alex & Angela provided you with great service and that our techs knocked it out of the park! We look forward to being of service to you again in the future!

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5.0

Great customer service

The Basil Team is awesome! They take such good care of their customers. I went in today for an oil change and tire rotation. It didn't take long at all.

5.0

Great customer service

The Basil Team is awesome! They take such good care of their customers. I went in today for an oil change and tire rotation. It didn't take long at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much Joyce for your review of our team! We're so happy that we were able to you get back on the road in a short time!

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5.0

Car service and repair

Fast and complete service which met my needs. The shuttle service is a great benefit and very quick and effective. I would recommend this dealership

5.0

Car service and repair

Fast and complete service which met my needs. The shuttle service is a great benefit and very quick and effective. I would recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Jim for you review of our team! We're very happy to hear that our service met your needs and that our shuttle service came in handy for you! We look forward to seeing you again!

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See all 173 reviews