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Reviews

4.6
39 lifetime reviews.
  • Excellent Experience at Basil Ford Walden Ave

    My 20 year old son recently purchased a 2014 Ford Escape Titanium 4x4 with 15,090 miles on her. From the initial call, scheduling a road test, com...

    Dealer Response

    Keian, I'm so glad you had a great experience! Welcome to the Basil family!


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    My 20 year old son recently purchased a 2014 Ford Escape Titanium 4x4 with 15,090 miles on her. From the initial call, scheduling a road test, communication and follow up by the Basil Ford dealership professional staff before and after the sale, along a REAL FORD CERTIFIED 100,000 Miles bumper to Bumper Warranty at a fair price and the ability to negotiate a great price on the Titanium was the best experience at a dealership in over 4 car dealerships experiences. Oh the best of all 1.9% financing. Basil was great from Bill to Tony to Mike our sales person. I found the only dealership we will do business with moving forward, Basil Basil just great deals is the real thing !!!!! Keian & Claude

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Keian, I'm so glad you had a great experience! Welcome to the Basil family!


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  • Just W

    I took my 2015 F150 to Basil Ford in Cheektowaga for a 40,000 mile service. My plan was to try the 'quick lane' facility as I did not have a prior...

    Dealer Response

    Hi Derek, I apologize about this, I can assure you this is atypical of how we do business. Please contact me at basilcares@basilford.com so I ca...


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    I took my 2015 F150 to Basil Ford in Cheektowaga for a 40,000 mile service. My plan was to try the 'quick lane' facility as I did not have a prior appointment. I parked up and went into the office where there was one customer and six Basil employees (I believe they were all employees as they were wearing Basil shirts and on the employee side of the desk). One was dealing with the single customer, three of the others were chatting and laughing, clearly too busy to engage with customers, one was leaning against the wall staring into space and another was trying to look busy moving papers around a desk, obviously more important than dealing with paying customers. I stood there for probably 10 mins with various employees glancing in my direction but quickly looking away before I caught their eye. Unbelievable! dealership is paying five people to ignore customers (one was actually working). In the end I just walked out, they probably felt they had dodged a bullet as there had been a risk of doing some work. Will not be back there again!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Derek, I apologize about this, I can assure you this is atypical of how we do business. Please contact me at basilcares@basilford.com so I can better understand what occurred. Thank you


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  • Great Experience!

    I emailed about a vehicle since I live a little bit away and I worked with Jordan and James. They both worked with the sales manager to get me a g...

    Dealer Response

    Thanks Melanie! Welcome to the family!


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    I emailed about a vehicle since I live a little bit away and I worked with Jordan and James. They both worked with the sales manager to get me a great deal for my trade in and to get me in my new vehicle. They really seemed to go above and beyond to help me get my new car, and I couldn't be happier with my new car! I definitely would recommend this place. All the staff members were friendly and helpful!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Melanie! Welcome to the family!


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