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Reviews

Average Ratings

4.8
37 lifetime reviews.
  • Excellent Experience at Basil Ford Walden Ave

    My 20 year old son recently purchased a 2014 Ford Escape Titanium 4x4 with 15,090 miles on her. From the initial call, scheduling a road test, com...

    Shannon Shick

    Keian, I'm so glad you had a great experience! Welcome to the Basil family!


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    My 20 year old son recently purchased a 2014 Ford Escape Titanium 4x4 with 15,090 miles on her. From the initial call, scheduling a road test, communication and follow up by the Basil Ford dealership professional staff before and after the sale, along a REAL FORD CERTIFIED 100,000 Miles bumper to Bumper Warranty at a fair price and the ability to negotiate a great price on the Titanium was the best experience at a dealership in over 4 car dealerships experiences. Oh the best of all 1.9% financing. Basil was great from Bill to Tony to Mike our sales person. I found the only dealership we will do business with moving forward, Basil Basil just great deals is the real thing !!!!! Keian & Claude

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Shannon Shick

    Keian, I'm so glad you had a great experience! Welcome to the Basil family!


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  • Basil saved my vacation

    Dave in service saved our vacation Lost the air conditioner in Boston and with traffic and 97degree heat our drive was 11hr hell Dave was uber p...


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    Dave in service saved our vacation Lost the air conditioner in Boston and with traffic and 97degree heat our drive was 11hr hell Dave was uber pro and hooked us up even though they were booked for days Basil fixed the car in 1day! Can't say enough good things about the Basil Ford team Thanks guys!! Jeff H

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Basil saved my vacation

    Dave in service saved our vacation Lost the air conditioner in Boston and with traffic and 97degree heat our drive was 11hr hell Dave was uber p...


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    Dave in service saved our vacation Lost the air conditioner in Boston and with traffic and 97degree heat our drive was 11hr hell Dave was uber pro and hooked us up even though they were booked for days Basil fixed the car in 1day! Can't say enough good things about the Basil Ford team Thanks guys!! Jeff H

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Dodge Challenger

    My husband and I had a great salesman and the process went so smoothly. We were driving away in our car in just a few hours. The only thing I was ...


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    My husband and I had a great salesman and the process went so smoothly. We were driving away in our car in just a few hours. The only thing I was not impressed with was that I went in with a prequalified letter from a bank. I expected to just use that bank and be done with it. Little did I know that I ended up with numerous hard inquiries on my credit report. The loan that I received was the bank that I brought the letter in from, but now have multiple inquiries on my credit that are going to stay on there for a couple of years.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5 STAR SERVICE AND CUSTOMER SERVICE

    Jose in the quick service department was awesome he helped me out with my service when I wasn't able to pick my vehicle up by time they closed! He...

    Review Notifications

    We're happy we could be of help to you! Basil Ford prides ourselves on focusing on customer satisfaction and we always have the best interest of ...


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    Jose in the quick service department was awesome he helped me out with my service when I wasn't able to pick my vehicle up by time they closed! He offered me a complimentary NYS inspection on my 2015 F150 and was able to get my vehicle after hours!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Review Notifications

    We're happy we could be of help to you! Basil Ford prides ourselves on focusing on customer satisfaction and we always have the best interest of our customers in mind. We're glad we could be flexible to fit your needs and get your vehicle back to you ASAP!


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  • Outstanding Customer Service!!

    To say that the staff at Joe Basil Ford make you feel as though your business is appreciated is a total understatement, Every single person involv...

    Review Notifications

    Hi Brian, we're so happy to hear that you are satisfied! Customer satisfaction is our main concern and we are always here to help you with your v...


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    To say that the staff at Joe Basil Ford make you feel as though your business is appreciated is a total understatement, Every single person involved in my transaction (and even those that weren't) took every opportunity to make sure my short wait was pleasant, and that I was a valued customer. I have been to far too many service stations, where I felt as though I was only a means of paying the bills, but this is not the case here. All of the staff were knowledgeable, courteous, respectful, and friendly. They even went out of their way to help me with an issue that was completely unrelated to my service visit at no additional charge. I will absolutely be coming back here for all of my vehicle's needs!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Review Notifications

    Hi Brian, we're so happy to hear that you are satisfied! Customer satisfaction is our main concern and we are always here to help you with your vehicle needs. We hope to see you soon!


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  • In and Out Fast

    I came in for a Oil Change and tire rotation. I was taken right away and the service man actually remembered me. I was comfortable in the new wait...

    Review Notifications

    Hi Mrs. Nnawuike! We pride ourselves in being fast and convenient, but most importantly, we care about our customers! See you again soon!


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    I came in for a Oil Change and tire rotation. I was taken right away and the service man actually remembered me. I was comfortable in the new waiting room and I was out after some time fast.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Review Notifications

    Hi Mrs. Nnawuike! We pride ourselves in being fast and convenient, but most importantly, we care about our customers! See you again soon!


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  • Excellent Service!

    Always impressed with Basil's Quick Lane. They always have room to squeeze you in and out. I've been to other Quick Lanes and they are not quick, ...

    Review Notifications

    This is great to hear, Jeff! Thank you for making us your dealer of choice for service and we are always happy to help!


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    Always impressed with Basil's Quick Lane. They always have room to squeeze you in and out. I've been to other Quick Lanes and they are not quick, and they have actually turned me away. I did not purchase my vehicle here, but I am so pleased with their service, I wouldn't think about going somewhere else. The service representatives are always, pleasant, courteous, and ready to get you in and out! Thank you Basil Ford for outstanding service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Review Notifications

    This is great to hear, Jeff! Thank you for making us your dealer of choice for service and we are always happy to help!


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  • Cannot say anything bad about this Dealership

    I don't normally write reviews, however I am flabbergasted about the services at Basil Ford. There are a lot of views about Dealerships in general...

    Shannon Shick

    Amanda, Thank you so much for the thoughtful review. We hope to continue to provide the best possible service for you!


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    I don't normally write reviews, however I am flabbergasted about the services at Basil Ford. There are a lot of views about Dealerships in general and how some can be pushy, not very helpful, etc. This is not the case for Basil Ford. I walked in to this dealership, told them exactly what I wanted, and what I wanted to pay, and they got me on point with this. After having the vehicle for over a year now, I have visited two times for oil changes etc. The service is amazing. I let them know both times when I got there that I would be waiting with my vehicle, and was wondering if we could rush my services. They delivered, and had me out the door in record time. They were very helpful. Very nice. They acted more as a consultant, being there for you to make sure you make the right choice, and not feel pressured into a decision. My recommendation is that you go here and see for yourself how they are a cut above other dealerships I have visited.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Shannon Shick

    Amanda, Thank you so much for the thoughtful review. We hope to continue to provide the best possible service for you!


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  • Always Fantastic!

    The service department is always wonderful! I never have any problems, they are always friendly and respectful! The waiting room is very comfortab...

    Shannon Shick

    We are glad we were able to make it a good experience for you!


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    The service department is always wonderful! I never have any problems, they are always friendly and respectful! The waiting room is very comfortable, and provides great wifi service. Will always come back!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Shannon Shick

    We are glad we were able to make it a good experience for you!


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