I was driving back from Ohio a mint 1992 Oldsmobile 98 with 37000 miles.As i was traveling through the area my turn signal bulb went out. I suffer from... a torn rotator cuff and was hoping it could be changed. Normally i would do it . The service manager could not be bother to help. I was not worth helping isnce i was not from the area. While not an emergency a bit dangerous driving in traffic with no right turn signal. Fortunately i got a bulb and did it myself, bulb came out easy sometimes they do not. Not impressed with the lack of help. I have bought numerous GM cars would never buy from here if i was in the area.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.
This is the 4th car we've bought from him. He is the only salesman we deal with and will continue to go to. We don't like or use the service dept at Jim... Murphy.
I went looking for a car after I graduated from college and I went to Jim Murphy in Springville, New York. The dealer that assisted me was Mike Evans.... He was very accommodating and assisted myself very thoughtfully and yet thoroughly. He presented himself in a very profession manner, explained to me fully every aspect of the car, both with the leasing process, the interior/exterior of the car, and everything else that is involved in the process. I would 100%, without a doubt recommend him to a friend. He is an excellent employer! He helped me in any and every way. Thank you!
Worst dealer experience ever. Deceptive , shady sales practice am contemplating legal action. Broke agreement with bullcrap reasoning. Then mysteriously... salesperson who dealt with us goes on leave day after purchase agreement. Stay far away from this dealer GO TO WEST HERR
My car is 7mo from purchase and needs over 2500 in repair which they honored nothing of! How did it pass inspection!? Managers wouldn't call back, they... left the serviceman to do there dirty work!
I went to Jim Murphy in Springville to trade in my 10 yr old Tahoe for a Silverado. I worked with Mike Evans and not only did I get a new Silverado but... he was able to get me into a new Z71 and stayed $30 below budget. Mike made the whole buying experience enjoyable and pain free. I spent a total of about three hours at the dealership and was on my way home. I would highly recommend these guys over any large store.
everything was great . Sales and finance team were great and made the experience of leasing a vehicle easy and comfortable.
Jerry knew exactly what I wanted and delivered it very quickly. The entire process went very smoothly thanks to his expertise.
Great dealership and salesperson was great to work with I will recommend dealer to all my family and friends also very clean dealership
Everything, our sales person (Phillip Sigouin), the team staying late on Friday to allow us to pick up, paperwork, insurance, everything was taken care... of. Exceptional Service!