Jim Murphy Buick GMC

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
45 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 14, 2020

    I was driving back from Ohio a mint 1992 Oldsmobile 98 with 37000 miles.As i was traveling through the area my turn signal bulb went out. I suffer from... a torn rotator cuff and was hoping it could be changed. Normally i would do it . The service manager could not be bother to help. I was not worth helping isnce i was not from the area. While not an emergency a bit dangerous driving in traffic with no right turn signal. Fortunately i got a bulb and did it myself, bulb came out easy sometimes they do not. Not impressed with the lack of help. I have bought numerous GM cars would never buy from here if i was in the area.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 4.0 out of 5
    August 28, 2018

    This is the 4th car we've bought from him. He is the only salesman we deal with and will continue to go to. We don't like or use the service dept at Jim... Murphy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 25, 2017

    I went looking for a car after I graduated from college and I went to Jim Murphy in Springville, New York. The dealer that assisted me was Mike Evans.... He was very accommodating and assisted myself very thoughtfully and yet thoroughly. He presented himself in a very profession manner, explained to me fully every aspect of the car, both with the leasing process, the interior/exterior of the car, and everything else that is involved in the process. I would 100%, without a doubt recommend him to a friend. He is an excellent employer! He helped me in any and every way. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 20, 2018

    Worst dealer experience ever. Deceptive , shady sales practice am contemplating legal action. Broke agreement with bullcrap reasoning. Then mysteriously... salesperson who dealt with us goes on leave day after purchase agreement. Stay far away from this dealer GO TO WEST HERR

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 9, 2018

    My car is 7mo from purchase and needs over 2500 in repair which they honored nothing of! How did it pass inspection!? Managers wouldn't call back, they... left the serviceman to do there dirty work!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 25, 2017

    I went to Jim Murphy in Springville to trade in my 10 yr old Tahoe for a Silverado. I worked with Mike Evans and not only did I get a new Silverado but... he was able to get me into a new Z71 and stayed $30 below budget. Mike made the whole buying experience enjoyable and pain free. I spent a total of about three hours at the dealership and was on my way home. I would highly recommend these guys over any large store.

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    4.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 18, 2017

    everything was great . Sales and finance team were great and made the experience of leasing a vehicle easy and comfortable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 17, 2017

    Jerry knew exactly what I wanted and delivered it very quickly. The entire process went very smoothly thanks to his expertise.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 10, 2017

    Great dealership and salesperson was great to work with I will recommend dealer to all my family and friends also very clean dealership

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 10, 2017

    Everything, our sales person (Phillip Sigouin), the team staying late on Friday to allow us to pick up, paperwork, insurance, everything was taken care... of. Exceptional Service!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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