Reviews
My overall experience with Fox Ford Mazda was decent.
My overall experience with Fox Ford Mazda was decent. A couple things to note, Pete did a great job with the sale. I only have 2 complaints. First, Whoever removed the window sticker on the driver's side rear door, damaged the tint on the widow. I've been quoted 100-150 dollars to fix. Second, When we were close to sealing the deal, I asked if it was possible to do E-signatures online for the paperwork, instead of waiting for FedEx. At first, I was told yes. So I went ahead and made arrangements to have a third party pick up the vehicle. Later that day, I was informed that the manager wanted paperwork sent via FedEx and would not release the car until they received the signed paperwork from FedEx. At that point, the third-party had already rented a trailer and was about to head to the dealership, but since they wouldn't release the car on time due to the paperwork fiasco, I had to cancel the pick-up and had to pay for the trailer that was rented. Then I had to reschedule the pick-up, and the third party had to rent another trailer. That ended up costing me 250 dollars for cancelling and rescheduling. I wasn't happy about that, no offer to reimburse any money for the damage or the trailer rental. Overall, its a nice car.
My overall experience with Fox Ford Mazda was decent.
My overall experience with Fox Ford Mazda was decent. A couple things to note, Pete did a great job with the sale. I only have 2 complaints. First, Whoever removed the window sticker on the driver's side rear door, damaged the tint on the widow. I've been quoted 100-150 dollars to fix. Second, When we were close to sealing the deal, I asked if it was possible to do E-signatures online for the paperwork, instead of waiting for FedEx. At first, I was told yes. So I went ahead and made arrangements to have a third party pick up the vehicle. Later that day, I was informed that the manager wanted paperwork sent via FedEx and would not release the car until they received the signed paperwork from FedEx. At that point, the third-party had already rented a trailer and was about to head to the dealership, but since they wouldn't release the car on time due to the paperwork fiasco, I had to cancel the pick-up and had to pay for the trailer that was rented. Then I had to reschedule the pick-up, and the third party had to rent another trailer. That ended up costing me 250 dollars for cancelling and rescheduling. I wasn't happy about that, no offer to reimburse any money for the damage or the trailer rental. Overall, its a nice car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us. I appreciate your feedback regarding your recent purchase from Fox Ford Mazda. It's great to hear that Pete provided excellent service during the sale. I understand your concerns about the damaged tint and the issues with the paperwork process. Your experience is important to us, and we strive to provide a seamless transaction. If you would like to discuss your experience further and explore possible resolutions, I encourage you to reach out to me directly. Thank you again for your insights, and we hope to improve your experience moving forward. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Sales rep great ,company policy poor very poor.
Sales rep great ,company policy poor very poor. Had appointment for 530pm as we arrived at 520 we watched the car leave the lot someone else bought the car whilewr were on our way
Sales rep great ,company policy poor very poor.
Sales rep great ,company policy poor very poor. Had appointment for 530pm as we arrived at 520 we watched the car leave the lot someone else bought the car whilewr were on our way
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback. We appreciate your feedback about your experience here at Fox Ford Mazda. We value our customers' time and strive to provide clear communication regarding vehicle availability. I encourage you to contact me directly so we can address your concerns and assist you in finding the right vehicle. We appreciate your input and hope to improve your experience in the future. Sincerely, Steve Winters, GM, swinters@foxmotors.com
We had a great experience purchasing a used car through
We had a great experience purchasing a used car through this dealership. Pete went through all of the special features of the vehicle and how to use them, got us an extra key, which from previous experience at other dealerships, just won't happen. Very nice place, received my car in excellent condition, clean and a full tank of gas. Highly recommend, nice job, Pete!
We had a great experience purchasing a used car through
We had a great experience purchasing a used car through this dealership. Pete went through all of the special features of the vehicle and how to use them, got us an extra key, which from previous experience at other dealerships, just won't happen. Very nice place, received my car in excellent condition, clean and a full tank of gas. Highly recommend, nice job, Pete!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words! We're thrilled to hear that you had a great experience purchasing your used car at Fox Ford Mazda. It's wonderful to know that Pete was able to assist you with the vehicle's special features and provide you with an extra key. We pride ourselves on delivering vehicles in excellent condition, and we're glad you received yours ready to go. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, Steve Winters, GM, swinters@foxmotors.com
The information I needed was online, Keith, the
The information I needed was online, Keith, the salesperson was very accommodating without giving any pressure. He was great to work with. Signing went very smoothly and quickly.
The information I needed was online, Keith, the
The information I needed was online, Keith, the salesperson was very accommodating without giving any pressure. He was great to work with. Signing went very smoothly and quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Kim, for your wonderful feedback! We’re thrilled to hear that Keith provided you with the information you needed and made your experience smooth and accommodating at Fox Ford Mazda. We appreciate you taking the time to share your experience and look forward to assisting you again in the future! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Everyone was super friendly and knowledgeable.
Everyone was super friendly and knowledgeable. They were able to make the repairs on my vehicle in a timely manner! HIGHLY RECOMMEND!
Everyone was super friendly and knowledgeable.
Everyone was super friendly and knowledgeable. They were able to make the repairs on my vehicle in a timely manner! HIGHLY RECOMMEND!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear that you found our team at Fox Ford Mazda to be friendly and knowledgeable. It's great to know we could timely handle the repairs for your vehicle. We appreciate your recommendation and can't wait to serve you again in the future! Sincerely, Steve Winters, GM, swinters@foxmotors.com
love the relaxed new facility and excellent follow up
love the relaxed new facility and excellent follow up received from the service adviser
love the relaxed new facility and excellent follow up
love the relaxed new facility and excellent follow up received from the service adviser
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review! We're thrilled to hear you love our relaxed new facility and appreciate the excellent follow-up from our service advisor. At Fox Ford Mazda, we strive to provide top-notch service to all our customers. We look forward to welcoming you back soon! Sincerely, Steve Winters, GM, swinters@foxmotors.com
It was amazing, leaving the car out for service and not
It was amazing, leaving the car out for service and not having to get it there and wait was magic. Easily 4 hours found! The convenience was truly unbelievable.
It was amazing, leaving the car out for service and not
It was amazing, leaving the car out for service and not having to get it there and wait was magic. Easily 4 hours found! The convenience was truly unbelievable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear that you found the convenience of our service so remarkable at Fox Ford Mazda. It's great to know we could help you save time. We look forward to assisting you again in the future! Sincerely, Steve Winters, GM, swinters@foxmotors.com
I was met at the door by Alejandro at my appointment
I was met at the door by Alejandro at my appointment time. Check-in took a few minutes and my car was returned with all services completed in 30 minutes. It was great!
I was met at the door by Alejandro at my appointment
I was met at the door by Alejandro at my appointment time. Check-in took a few minutes and my car was returned with all services completed in 30 minutes. It was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback! We're thrilled to hear that Alejandro made your visit to Fox Ford Mazda so smooth and efficient. It's great to know that your car service was completed quickly. We look forward to seeing you again for your future needs! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Everyone was very friendly and helpful with the buying
Everyone was very friendly and helpful with the buying process that can be very daunting.
Everyone was very friendly and helpful with the buying
Everyone was very friendly and helpful with the buying process that can be very daunting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Michelle! We truly appreciate your kind words about the friendly and helpful team at Fox Ford Mazda. We're glad we could make the buying process easier for you. We hope to see you again soon! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Sean is a great Express service writer.
Sean is a great Express service writer. He greeted me warmly, knew this was my first service on my car since it was purchased from FOX and brought me my key fob in less time than he estimated. Knowledgeable and friendly staff.
Sean is a great Express service writer.
Sean is a great Express service writer. He greeted me warmly, knew this was my first service on my car since it was purchased from FOX and brought me my key fob in less time than he estimated. Knowledgeable and friendly staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Robert, for taking the time to leave such a wonderful review! We’re thrilled to hear that you had a great experience with our Express service and that Sean provided you with the friendly and knowledgeable service we strive for at Fox Ford Mazda. We look forward to seeing you again for your next service! Sincerely, Steve Winters, GM, swinters@foxmotors.com