Reviews
Write a reviewHighly Recommend!
Mitchell made the buying process a breeze! From start to finish, Mitch gave me several options of the couple models that I had interest in, and in my price range. He had the vehicle ready for a test drive that was convenient for me. Even with the holidays, he made sure I was able to get it beforehand which is was detailed and ready to go. Definitely will have my business again next time around!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service!
Nice friendly team to deal with, they are very personable!! I would recommend this dealer location to anyone looking. Very competitive pricing. Had the Jeep I wanted and helped me get it!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience and great people.
Went to the dealership after looking at the 2010 dodge journey online on the car gurus app showed the wife and she wanted to look at it. So we drove from Big Rapids to Durand. While we were looking for the vechicle Kelly French came out and greeted us. The vechicle was at another lot so she drove us to the vechicle and we did the test drive, wife loved it. So now comes the process of wheeling and dealing. Although the journey was at the lowest price possible and was just over 1800 below blue book we paid the price they were asking. Now comes the dealing we had to finance a portion of the price and they had a couple of ladies in the finance department doing the magic. I have a crap credit score and my wife dont have credit, so my wife and I was about to leave when Kristen came in and got us an awesome payment plan and a 3 year warranty that covers all the important parts of the vechicle plus tires and rims. So when we got there it was close to 2 or 3 and we left at 8. My wife and my credit made them work for the money. Lol. But all in all it was the better of the experiences I had at the dealership in the past. I will be back when I need to purchase another vechicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome experience
I have nothing but good things to say about this dealership. Jake in particular has been the most helpful salesman that I’ve ever worked with and he made it possible to get the car of my dreams! They work with you and are fair. They genuinely care about each customer. 100% recommend to ANYONE looking to buy new or used. You won’t be disappointed!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A great buying experience with o pressure.
We picked up our new 2018 Grand Cherokee Sterling Edition today in Durand. Both Mike and Jake helped us and actually gave us the space to decide what we wanted. They made us feel comfortable and were terrific to work with. I'll definitely recommend this dealership to friends and family. It sure beat the big city dealers that insist on selling only what they want. Wise earned my business and I'll be back. Thanks guys. We couldn't be happier.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
5 stars
Went to buy a used car got great service from Kelly French. Would definitely return to her for future vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful Experience!
Our family was unexpectedly in the market for two vehicles. While visiting Randy Wise, getting our vehicle serviced, I talked to one of the salesmen, Jon Loughridge, about the possibility of purchasing two used cars. He went to work, right away, and we drove both cars home the very next night! Jon was personable, funny, understanding, great with our children and most importantly, helped us to find exactly the vehicles we needed, within our budget, in a short amount of time. He made the process to purchase easy. He gave us the peace of mind we needed after dealing with multiple repairs, and left our family quite proud to be Randy Wise customers. Also of note is Mallory in Finance. She worked hard to get us the best rate and easily juggled all the paperwork that goes along with two vehicle purchases. The team at Randy Wise is awesome. Highly recommended!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
I took my car for an oil change. Friendly staff, good service, and reasonably priced. They vacuumed the car at no extra charge. I was completely satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I love my Dodge!
My husband and I had Kelly French when we got our Dodge Journey. She went above and beyond to make sure we were able to get the perfect vehicle to fit our needs! She was awesome and we will definitely see her for our next vehicle!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing!!
I got my dream vehicle from here, my husband called to tell them what I was looking for and they all went above and beyond to find EXACTLY what I wanted within just a couple of days. Closing process was so simple and smooth, I left with my vehicle within an hour of test driving it. Kelly French made this possibly the best car buying experience I have ever had, she shared so much excitement with me and had a sincere heart the entire time. I will definitely be going back when the time comes!!! Thank you Kelly and all the others that helped to ensure I was more than happy!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase