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Morris Ford

(233 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:30pm
Tuesday 9:00am–8:00pm 8:00am–5:30pm
Wednesday 9:00am–8:00pm 8:00am–8:00pm
Thursday 9:00am–8:00pm 8:00am–5:30pm
Friday 9:00am–5:00pm 8:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed

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Reviews

(233 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Jim the service manager is a credit to Morris Ford.

Jim the service manager is a credit to Morris Ford. I had a small issue and he took care of it professionally and promptly I am very happy with my new car.

Jim the service manager is a credit to Morris Ford.

Jim the service manager is a credit to Morris Ford. I had a small issue and he took care of it professionally and promptly I am very happy with my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service is always excellent at Morris ford.

Service is always excellent at Morris ford. They always listen to my needs and provide the right level of quality Service. I will always consider purchasing another Vehicle from this dealer because of the service department.

Service is always excellent at Morris ford.

Service is always excellent at Morris ford. They always listen to my needs and provide the right level of quality Service. I will always consider purchasing another Vehicle from this dealer because of the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jeffrey, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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The salesman Kevin Turner listened to what we were saying

The salesman Kevin Turner listened to what we were saying showed use the right car. We have had other salespeople in other places that showed use what they wanted to sale us, Kevin was very helpful and respectful of our time.

The salesman Kevin Turner listened to what we were saying

The salesman Kevin Turner listened to what we were saying showed use the right car. We have had other salespeople in other places that showed use what they wanted to sale us, Kevin was very helpful and respectful of our time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Robert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Took truck for service as requested.

Took truck for service as requested. There were no issues with the service or people doing it. When I purchased the vehicle there was a long lag time from the company but once the dealer got the vehicle purchase was easy.

Took truck for service as requested.

Took truck for service as requested. There were no issues with the service or people doing it. When I purchased the vehicle there was a long lag time from the company but once the dealer got the vehicle purchase was easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My sales Rep, Emily, was an absolute pleasure to deal

My sales Rep, Emily, was an absolute pleasure to deal with. She was very knowledgeable and helpful in selecting my vehicle - very professional! My time spent in the Sales Managers office was not as bad as anticipated but turned into a fiasco. We told him we had access to low interest loans and he promised he could do better. He said he would call with the final numbers prior to picking the car up and he never did. I almost walked out when Emily explained the 5.99% deal we were about to sign up for. I have since acquired a 4.24% loan through my credit union and paid off the loan the sales manager probably got a good commission on. Furthermore, a few days after picking the new car up, I was informed I had overpaid for a different vehicle and received a refund that I applied to my new loan. I will never walk into a sales manager office again. If the salesman can't, or is not allowed to complete the entire purchase, I will go where they can.

My sales Rep, Emily, was an absolute pleasure to deal

My sales Rep, Emily, was an absolute pleasure to deal with. She was very knowledgeable and helpful in selecting my vehicle - very professional! My time spent in the Sales Managers office was not as bad as anticipated but turned into a fiasco. We told him we had access to low interest loans and he promised he could do better. He said he would call with the final numbers prior to picking the car up and he never did. I almost walked out when Emily explained the 5.99% deal we were about to sign up for. I have since acquired a 4.24% loan through my credit union and paid off the loan the sales manager probably got a good commission on. Furthermore, a few days after picking the new car up, I was informed I had overpaid for a different vehicle and received a refund that I applied to my new loan. I will never walk into a sales manager office again. If the salesman can't, or is not allowed to complete the entire purchase, I will go where they can.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Leon, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Jim DeMarco at j_demarco@terrymorris.com or (518) 399-9188 at your earliest convenience and we will do our best to make this right.

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Ordered a new vehicle from Morris Ford in Burnthills New

Ordered a new vehicle from Morris Ford in Burnthills New York. Overall experience was very good. Ordering process was quick and easy. When it was time to pick it up, all went well, and Kevin made it fairly painless.

Ordered a new vehicle from Morris Ford in Burnthills New

Ordered a new vehicle from Morris Ford in Burnthills New York. Overall experience was very good. Ordering process was quick and easy. When it was time to pick it up, all went well, and Kevin made it fairly painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We had excellent treatment by the staff in the building.

We had excellent treatment by the staff in the building. Also had efficient processing of the purchase of our truck. All were welcoming and pleasant to speak with.

We had excellent treatment by the staff in the building.

We had excellent treatment by the staff in the building. Also had efficient processing of the purchase of our truck. All were welcoming and pleasant to speak with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Dennis, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Very smooth experience.

Very smooth experience. Service writers friendly and efficient. Work was done in a timely fashion. The new brakes work very well! Overall, I was very pleased!

Very smooth experience.

Very smooth experience. Service writers friendly and efficient. Work was done in a timely fashion. The new brakes work very well! Overall, I was very pleased!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello John, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

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Work done well and earlier than expected.

Work done well and earlier than expected. This was regular maintenance task; always used Morris for special needs. Now using them for everything.

Work done well and earlier than expected.

Work done well and earlier than expected. This was regular maintenance task; always used Morris for special needs. Now using them for everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Ian, we appreciate you taking the time to leave us this feedback. If there is anything else we can do to assist you, please let us know! Take care!

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Buying process was fine but the check engine light came

Buying process was fine but the check engine light came on when the vehicle was just over a year old in May. 5 Months later and 5 visits later the check engine light is still on. After every visit, the CEL comes on the next day. It has been an extremely frustrating process to say the least.

Buying process was fine but the check engine light came

Buying process was fine but the check engine light came on when the vehicle was just over a year old in May. 5 Months later and 5 visits later the check engine light is still on. After every visit, the CEL comes on the next day. It has been an extremely frustrating process to say the least.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Brett, we are so disappointed to learn of this situation you have described. Please reach out to us at (800) 252-0104 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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