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Fox Chrysler Dodge Jeep RAM - NY

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (552 reviews)
Visit Fox Chrysler Dodge Jeep RAM - NY
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:30pm
Tuesday 8:30am–7:00pm 8:00am–5:30pm
Wednesday 8:30am–7:00pm 8:00am–5:30pm
Thursday 8:30am–7:00pm 8:00am–5:30pm
Friday 8:30am–6:00pm 8:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 358-6206 (888) 358-6206
Used (888) 354-7028 (888) 354-7028
Service (866) 692-6297 (866) 692-6297

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (552 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They sold the car when I had an appointment to go and

They sold the car when I had an appointment to go and look at it. I would have appreciated notice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Love Fox Honda Dodge!!!

I have been purchasing cars since 1992 at Fox Honda Dodge. I have purchased my last 2 cars through Justin Sedorus. He is a great sales guy. Fox has been very good to me and very reasonable. I will be purchasing another vehicle and will be returning to Fox Honda Dodge!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This is by far the worst experience I've ever had at a

This is by far the worst experience I've ever had at a dealership. I brought my jeep there for a few minor concerns and they proceeded to tell me new brakes were going to cost me $1200, that I also needed new sparkplugs because they were wearing down ($800), along with additional random items totaling well over $4000 in work. I immediately knew this was BS as I knew most of the problems the car was having. I got a second opinion from a Dunn Tire down the street and the confirmed my suspicions. There is nothing wrong with the brakes, the spark plugs are in fine condition, and all in all, that dealership was trying to take advantage of us. I've been to a few different jeep dealerships and am just absolutely disgusted by the number of stories I've heard of Fox Chrysler Dodge Jeep RAM taking advantage of people and charging them for work that does not need to be done. Do NOT use this dealership for service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Poor managers and service Dept

I do not recommend this dealership to buy a vehicle from this dealership. Rude and nasty service. I had my truck less than 2 months and they refused to fix a minor problem, said it didn’t fall under “the lemon law”

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us, Larrisha. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Fox Chrysler Dodge Jeep RAM Team

Great service

Great service as always from Fox. Thinking of buying my next car from there. Will definitely recommend service to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We cannot thank you enough for your wonderful review of Fox Chrysler Dodge Jeep (NY) and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Fox Chrysler Dodge Jeep RAM Team

5000 mile oil change

In and out quick, staff was very knowledgeable and friendly. Waiting room was clean and safe, social distance was no problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

John, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Fox Chrysler Dodge Jeep RAM Team

Prompt check-in. Courteous service.

No problem. I dropped the car off and left my cell phone number. I was notified when my car was done and picked it up a little later. A friend and I went out for lunch in the meantime. I was very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Chrysler Dodge Jeep (NY), we value our customers and we look forward to seeing you on your next visit. Best, Fox Chrysler Dodge Jeep RAM Team

Happy customer!

The employees are great. They listen to your questions and are committed to their customers happiness. The team keeps in touch with you about your vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best, Fox Chrysler Dodge Jeep RAM Team

FOX DODGE

Always a smooth experience from scheduling to pick up. Service people are helpful and up front. Best place I have worked with in years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Fox Chrysler Dodge Jeep RAM Team

Great customer service

Fast, friendly, easy to understand and accommodating sales department who found exactly what I was looking for and got me in a vehicle with no issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Fox Chrysler Dodge Jeep RAM Team