Reviews
Graff in Durand is reliable and trustworthy.
Graff in Durand is reliable and trustworthy. I trust my vehicle with them and they have always treated me fairly.
Graff in Durand is reliable and trustworthy.
Graff in Durand is reliable and trustworthy. I trust my vehicle with them and they have always treated me fairly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Graff Chevrolet.
Service technicians are always polite and friendly.
Service technicians are always polite and friendly. In and out with no problems minus the two valve stem caps that weren’t put back on my tires after rotation.
Service technicians are always polite and friendly.
Service technicians are always polite and friendly. In and out with no problems minus the two valve stem caps that weren’t put back on my tires after rotation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Got a good deal.
Got a good deal. Was happy work service other than they had a truck for about 6 hours just to do an oil change and install new tires.
Got a good deal.
Got a good deal. Was happy work service other than they had a truck for about 6 hours just to do an oil change and install new tires.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Graff Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Nice place.
Nice place.people are nice. All things considered l got a fair price for the vehicle l bought Have to wait and see how they are about standing behind their cars in case something goes wrong with it.
Nice place.
Nice place.people are nice. All things considered l got a fair price for the vehicle l bought Have to wait and see how they are about standing behind their cars in case something goes wrong with it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Here at Graff Chevrolet, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Service was great, as always.
Service was great, as always. Had to wait about 20 minutes, but that was ok.
Service was great, as always.
Service was great, as always. Had to wait about 20 minutes, but that was ok.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Graff Chevrolet.
Needed accessories installed.
Needed accessories installed. Should be one hr. Took 4 1/2 hrs, no apologies or empathy from the service guy, all straight faced and ultimately took care of my needs. I just expect a little more when that much time was spent and shouldn't of
Needed accessories installed.
Needed accessories installed. Should be one hr. Took 4 1/2 hrs, no apologies or empathy from the service guy, all straight faced and ultimately took care of my needs. I just expect a little more when that much time was spent and shouldn't of
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback, Bob. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Sales man was great and explained every thing to me that
Sales man was great and explained every thing to me that I didn't understand.l Very nice.
Sales man was great and explained every thing to me that
Sales man was great and explained every thing to me that I didn't understand.l Very nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Graff Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Lol The dealership is wonderful.
Lol The dealership is wonderful. Enough I stop in and visit some of the friends I've made during my interactions there. These surveys on the other hand, are invasive and a bit annoying. I have 5 vehicles that are serviced regularly at Graff Durand. The onslaught of emails and text are a bit much after a while.
Lol The dealership is wonderful.
Lol The dealership is wonderful. Enough I stop in and visit some of the friends I've made during my interactions there. These surveys on the other hand, are invasive and a bit annoying. I have 5 vehicles that are serviced regularly at Graff Durand. The onslaught of emails and text are a bit much after a while.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Graff Chevrolet. We look forward to having you as one of our valued customers for many more years to come!
The staff was very helpful and supportive.
The staff was very helpful and supportive. They were knowledgeable about what the problems were that was effecting my car.
The staff was very helpful and supportive.
The staff was very helpful and supportive. They were knowledgeable about what the problems were that was effecting my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Sloppy oil change Oil was drained and drip onto the
Sloppy oil change Oil was drained and drip onto the frame. And then when I got home, it was dripping in my driveway. Also I can smell oil burning from it dripping on motor.
Sloppy oil change Oil was drained and drip onto the
Sloppy oil change Oil was drained and drip onto the frame. And then when I got home, it was dripping in my driveway. Also I can smell oil burning from it dripping on motor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Please contact our Service Manager, Schuyler Wendt directly at (989) 288-1137 to address your concerns.