Reviews
I?m really disappointed that they did not have my oil filter in stock in the service area! They had to go to a car quest and get the correct oil filter! That is ridiculous!
I?m really disappointed that they did not have my oil filter in stock in the service area! They had to go to a car quest and get the correct oil filter! That is ridiculous!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Donald, We sincerely apologize that we did not have the correct oil in stock at the time of your oil change. Due to ongoing supply chain challenges, we are currently experiencing shortages of several parts and products. We truly appreciate your business and your understanding. We value the opportunity to serve you and look forward to exceeding your expectations in the future. Thank you for your continued business.
Eric over at Graff has been an absolute pleasure to work with. He has made the car leasing / buying / returning process so simple and easy I won’t work with anyone else when it comes to getting a car! This is an excellent dealership with excellent staff that go above and beyond for their clients!
Eric over at Graff has been an absolute pleasure to work with. He has made the car leasing / buying / returning process so simple and easy I won’t work with anyone else when it comes to getting a car! This is an excellent dealership with excellent staff that go above and beyond for their clients!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, Branden! We are glad to hear you had a great experience at our dealership! We will pass on your kind words to Eric Arnett. Thank you for the great rating!
Every team at Graff of Durand works seamlessly to make the customer experience great. We’ve been going there for all of our vehicle needs for over 14 years and they have always come through with competency and satisfaction.
Every team at Graff of Durand works seamlessly to make the customer experience great. We’ve been going there for all of our vehicle needs for over 14 years and they have always come through with competency and satisfaction.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our service advisor and service tech were great!! Wish we could have shook Steve's hand personally, Our truck was nothing but a frustration to fix, however Steve was the guy who never gave up as I am sure he wanted to. Much appreciation goes out to these two guys for all their hard word and frustration with our truck!! Would recommend this dealership to anyone, they take their time and make sure the job is done right before sending it back to you.
Our service advisor and service tech were great!! Wish we could have shook Steve's hand personally, Our truck was nothing but a frustration to fix, however Steve was the guy who never gave up as I am sure he wanted to. Much appreciation goes out to these two guys for all their hard word and frustration with our truck!! Would recommend this dealership to anyone, they take their time and make sure the job is done right before sending it back to you.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I couldn't have had a better experience. Mr Benn made the sale very easy. He was polite, understanding, he was not like other pushy sales people you hear about. Absolutely fantastic experience. I highly recommend him.
I couldn't have had a better experience. Mr Benn made the sale very easy. He was polite, understanding, he was not like other pushy sales people you hear about. Absolutely fantastic experience. I highly recommend him.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great place for an oil change by dealership employees. Very courteous and get the job done in record times always leave with the feeling I was in good hands.
Great place for an oil change by dealership employees. Very courteous and get the job done in record times always leave with the feeling I was in good hands.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very polite very professional. Didn’t take long to complete the job good price for the tire
Very polite very professional. Didn’t take long to complete the job good price for the tire
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service dept is great. Was promised a hitch when I got my lease back in June, still didn't get one on. If can't then tell me or make me another deal
Service dept is great. Was promised a hitch when I got my lease back in June, still didn't get one on. If can't then tell me or make me another deal
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Regular oil change. Picked car up to take to facility. Asked if the could check out flat tire. Patched tire for free and returned car in quick turnaround
Regular oil change. Picked car up to take to facility. Asked if the could check out flat tire. Patched tire for free and returned car in quick turnaround
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Graff Chevrolet!
Sean listened to all of my wants and needs in a car and made sure to show me all my options
Sean listened to all of my wants and needs in a car and made sure to show me all my options
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Graff Chevrolet!