Al Serra Auto Plaza

4.8 out of 5 4.8
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Sales
Service Closed

Al Serra Auto Plaza Hours

Sales

Monday

Closed

Tuesday

Closed

Wednesday

Closed

Thursday

Closed

Friday

Closed

Saturday

Closed

Sunday

Closed

Service

Monday

Closed

Tuesday

Closed

Wednesday

Closed

Thursday

Closed

Friday

Closed

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2008

We've erased the reasons you dread visiting a dealership. We provide the Best Price from the start so there is no uncomf

...

ortable negotiating or worrying if you got the best deal. An Al Serra Sales Advisor can sell any vehicle on the lot. Our Sales Advisors will be with you from start to finish, eliminating the confusing, traditional practice of forcing you to deal with multiple people during the process. Our sales process is easy and efficient. We know you have other things to do with your day and we respect and value your time. That's why we're always looking for new ways to lessen the amount of time it takes to buy a vehicle.

"One destination, so many more choices."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1612 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    July 27, 2020

    I am adding to a review I put on here . Al serra reached out to us today and are willing to work with us on this vehicle

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 25, 2020

    Will not buy from here again, feel like we were ripped off. I didn't expect to have to put over 1600 in the car before we even got it home.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out to us. We regret to hear about the situation you have described. Your review has been forwarded to our Sale Manager.

  • December 13, 2017

    Its been a week since my purchase, and I want Scott G. to know I'm still HAPPY. A manager sat in the car with me. He didn't judge me & explained how the... lights & heat work. The finance dept. made me feel like I was hanging out with friends. Seriously, she was sharing knowledge. My credit score was embarrassing to me! The number I didn't have too worry about was the price. Al Serra gave me their best price up front!!! Scott & the finance dept. worked within MY budget. They listened & gave me options. Now I'm riding in a pretty 2014 Chevrolet Impala. Under cost & under warranty. Did I mention it was PRETTY?

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    July 3, 2020

    Offers cars for sale out of state, but does not want to sell them because they would have to wait for paperwork. They can do it, but want to sell local... because it's faster.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out to us. We regret to hear about the situation you have described. Your review has been forwarded to our General Sales Manage...r.

  • 5.0 out of 5
    June 23, 2020

    My experience with Bryan was excellent. He was very attentive and asked a lot of questions to make sure he could get me in the right car with the best... deals. All while social distancing!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2020

    So very happy with Derek Suttle from Al Serra! He was patient, knowledgeable, and so very friendly. He even came in on his day off for me to take delivery... of my new vehicle. I strongly recommend letting Derek help you find your next vehicle!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Melissa for the terrific review!

  • 5.0 out of 5
    June 15, 2020

    Had a great experience with Glenn, even during the Covid crisis, did most paperwork and prior to meeting with Glenn and the signing , and turn over keys... was completed with safety precautions in place. Great Job Glenn

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 11, 2020

    As positive as it can get. Tasha is the picture perfect professional employee. Knows her job and always greets me with a smile (even while wearing a mask).... You have a winner with her.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 23, 2020

    Purchased from them during crazy times and they made very simple. Glen was quick to respond to any of my questions or concerns. They options and pricing... were better than any dealership around and definitely customer focused.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 24, 2020

    James puts his customers first! He is reliable, honest, and professional. James understood the severity of the necessary repairs and acted quickly to... resolve all issues. He communicated well during the repair process and didn’t leave me questioning the status of my vehicle. James and the Al Serra Team have a customer for life!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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