Al Serra Auto Plaza

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4.5
(1,642 reviews)
Visit Al Serra Auto Plaza
Sales hours:
Service hours:
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Service Sales
Monday 7:00am–5:00pm 9:00am–6:00pm
Tuesday 7:00am–5:00pm 9:00am–6:00pm
Wednesday 7:00am–5:00pm 9:00am–6:00pm
Thursday 7:00am–5:00pm 9:00am–6:00pm
Friday 7:00am–5:00pm 9:00am–6:00pm
Saturday 7:00am–3:00pm 9:00am–3:00pm
Sunday Closed Closed
New (810) 503-0005 (810) 503-0005
Used (810) 535-7462 (810) 535-7462
Service (888) 471-4159 (888) 471-4159

Inventory

See all 1625 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2008.
We've erased the reasons you dread visiting a dealership. We provide the Best Price from the start so there is no uncomfortable negotiating or worrying if you got the best deal. An Al Serra Sales Advisor can sell any vehicle on the lot. Our Sales Advisors will be with you from start to finish eliminating the confusing traditional practice of forcing you to deal with multiple people during the process. Our sales process is easy and efficient. We know you have other things to do with your day and we respect and value your time. That's why we're always looking for new ways to lessen the amount of time it takes to buy a vehicle.
One destination so many more choices.

Service center

Phone number (888) 471-4159

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

4.5
(1,642 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Car stalled on express way during test drive.

I went to test drive a car, the battery was dead. On the way back from the test drive, the car lost all engine power. Told the salesman, acted like he didnt believe me. Very Common problem with the paticular car. I researched it throughly. Told them if they fixed it, i would still buy it. Im guessing they will just try to sell it as is to someone unsuspecting. Typical used car sales. Would not recommend this dealership.

Dealer response

Thank you for taking the time to leave us a review. Your feedback is important, and we would like to reach out. Unfortunately, for anonymous reviews, there is not much we can offer. Please feel free to email your name and contact details to cx@alserra.com. Thank you.

5.0

Service

When ain't got my oil change tires rotated and Tucker got my sensor fixed on my left tire everything went great I was in and out couldn't ask for it any better

5.0

Service review

Transmission problems… … leaking fluid Brake light harness corroded Excellent service Kept me up to date Problems resolved Highly recommend without hesitation Service advisor: Jordan Ruggles

5.0

One happy customer

Brian was fantastic and an asset to Al Serra Chevrolet. I've leased two vehicles from him and was referred to him by my mother, Josephine Davis. I would recommend Brian to anyone looking to purchase or lease a new vehicle.

5.0

new car

Thanks so much for everything Brian Pullen car is great . you always go above and beyond thank you jim bro & AnnMarie you always come through thank you

5.0

Great experience, simple process

I had help every step of the way getting set-up with my new lease. My experience was extremely pleasant and Jason was awesome to work with. So quick and easy! I also love my new car. Would recommend doing business here to all of my family and friends!

5.0

Recent service

Jacob my service advisor was fantastic with communication on my recent service visit. My busy schedule was full and timing was performed quicker than anticipated. Great job! I will be back and highly recommend Jacob in chevy service

5.0

Excellent Dealership

My wife and I have had nothing but great service from the Al Serra Grand Blanc team. Brad is the best salesman we have ever had the pleasure to work with. His efficiency and professionalism have made our vehicle buying experiences all 10 stars. The service department has always met expectations.

1.0

Worst dealership service department

Had to wait 3+ weeks to make an appointment and then they held onto my truck for 2 days without even looking at it. The employee made comments about having to sue the warranty company they sell because they look for reasons to not cover parts. The service manager is rude and will tell you they don't do timelines there so please know you're dropped off your vehicle to incompetent people who don't know how to hold appointments but would be the first to complain if they were mistreated, disrespected or had their time wasted. After they take your 50k for a truck and 6k for a warranty you're absolutely useless to them unless they can have your vehicle for weeks on end

Dealer response

Hi and thank you for reaching out to us. We regret to hear about the situation you have described. Your review has been forwarded to our Service Director. If you would like to send your name and contact info, please email cx@alserra.com. We would love to reach out to you.

5.0

Great service thanks for always helping

Great customer service very attentive to customers needs Always taking care of our needs and keeping us informed on the progress of our vehicle very helpful

Dealer response

Thank you, Bob!

See all 1,642 reviews