Reviews
We were very pleased with e every person that we dealt
We were very pleased with e every person that we dealt with. It seemed like everyone helped each other. It truly seemed like a family working together.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us at Schlossmann Subaru City of Milwaukee! We're delighted to hear that our team made you feel like part of the family. We appreciate your kind words and look forward to serving you in the future!
I recently walked onto Subaru City’s lot as I was
I recently walked onto Subaru City’s lot as I was interested in buying a new vehicle. I was looking for a new vehicle that rated high in safety, with good gas mileage and was reasonably priced. After extensive research I decided that a Subaru would be one of the Makes that I would be considering. I was immediately approached by sales consultant Brayden. I wasn’t sure what model I was looking for as this would be my first Subaru if I decided to purchase one. After looking at different models with Brayden, we knew the Forester would be the perfect model for me. Brayden was very thorough, respectful and patient. After many hours through several different days, weeks and multiple test drives I decided that I really liked the Forester but I wasn’t crazy about the color available on the lot. Sales Manager Jeremy asked me if color would be a deal breaker and I told him yes. Without a word, Jeremy walked away and came back within approximately 5 minutes with paper in hand telling me that he has located a Forester in the color I wanted and they would call me when it arrived. Brayden and Jeremy were both there to show me the vehicle after it arrived. They were both interested in my reaction of seeing this vehicle. Wow, this Forester made quite the statement and was gorgeous! After taking it for a test drive I had made my decision to buy it. Working with Brayden was such a pleasure. There was never any pressure and always made me feel like I was a friend or a family member instead of just another customer. I wanted side body moulding put on before I picked up the vehicle. After it was put on he took a picture of it and sent it to me in a text. I was having an issue with my title and when that was cleared up, Brayden offered to come in on his day off so I could get ownership of my Forester sooner. That spoke volumes about this man and his devotion to his customers and his employer. Both Brayden and Jeremy were there to make sure I was getting exactly what I was looking for in a new vehicle. It was quite apparent that they both wanted to make sure I was happy with my purchase. Brayden was in constant contact with me via phone / text messages from the time I first entered the lot to after taking possession asking me how I liked the vehicle and asking me if I had any questions about it. Jeremy always made sure to join me and talk with me when I came in while Brayden was busy with another customer. Credit also needs to be given to all other employees whether it was the employee that was opening the door greeting people who walked through the door, to employees that offered to get you something to drink while you were waiting, to the employees that wished you congratulations on your new purchase and words of encouragement about how you will be pleased with your new purchase. This dealership definitely has a wonderful team of employees.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vicky, thank you for sharing your detailed experience with Brayden and Jeremy at Schlossmann Subaru City of Milwaukee! We're delighted to hear that they went above and beyond to ensure you found the perfect Forester. Enjoy every moment in your new vehicle!
Sean was great to work with for the recent service on our
Sean was great to work with for the recent service on our Outback! He kept us updated on the service progress throughout the day which helped us better plan our day. We appreciated his great customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, we're delighted to hear that Sean provided excellent service during your visit at Schlossmann Subaru City of Milwaukee. Keeping you informed and ensuring a smooth experience is what we strive for. Thanks for sharing!
Customer friendly, courteous staff, no delays, effective
Customer friendly, courteous staff, no delays, effective communications about appointments, follow up after visits were excellent
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Schlossmann Subaru City of Milwaukee! We're delighted to hear that our team provided courteous service and effective communication. We appreciate your feedback and look forward to serving you again in the future!
The service and sales department always do excellent
The service and sales department always do excellent work. Very helpful and very informative. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Max, thank you for the kind words! We're delighted to hear that our service and sales teams at Schlossmann Subaru City of Milwaukee have been helpful and informative. We appreciate your support!
Excellent service!
Excellent service! Have always taken vehicle for service. All the service managers are polite and courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're delighted to hear that our service managers at Schlossmann Subaru City of Milwaukee have consistently provided excellent and courteous service. We appreciate your continued trust in us!
My experience at Schlossman was great.
My experience at Schlossman was great. I was approached with a smile immediately. Precious showed me every option that interest me. She answered every question I had. I am pleased with the suv I chose.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cheryl, we're delighted to hear that Precious provided you with such a positive experience at Schlossmann Subaru City of Milwaukee. Enjoy your new SUV and thank you for choosing us!
We had been searching for a Subaru Outback for a
We had been searching for a Subaru Outback for a considerable period, and our visits to several dealerships had not yielded a satisfactory outcome. However, our recent purchase experience at Schlossmann Subaru City of Milwaukee was exceptionally pleasant. The staff was very welcoming, particularly Kim, who facilitated a stress-free and enjoyable buying process. She demonstrated extensive knowledge of the vehicle and patiently addressed all our inquiries. The dealership was transparent with pricing, requiring minimal negotiation to reach a mutually agreeable deal. Furthermore, the paperwork process was efficient, allowing for a swift completion after the finalization of the purchase. A Personal Note Kim, I'm happy to report that I'm still exploring all the features of my new Outback—I can't seem to put the user manual down! 😊
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashvin, we're delighted to hear that Kim and the team at Schlossmann Subaru City of Milwaukee made your Outback purchase so enjoyable! It's fantastic to know you appreciated our transparent process. Enjoy discovering all those features in your new car!
They are the best!
They are the best! Thorough , friendly, supportive, They even brought my car to my home!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you enjoyed the vehicle delivery and the friendly service here at Schlossmann Subaru City of Milwaukee. See you next time!
Another great experience at this dealership.
Another great experience at this dealership. Daniel, the service contact, was again helpful, clear, respectful and accurate in his conversations with me before and after my car was serviced. I appreciated the two different waiting areas which allow for enough space and seating options for customers. Most importantly, the customer service is why I return to schlossmans for my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that Daniel and the team at Schlossmann Subaru City of Milwaukee provided you with another great experience. It's wonderful knowing our customer service keeps bringing you back! Thank you for your continued support.