[{"id":554147,"personPtyId":52531834,"firstName":"Hannah","lastName":"Fowler","titleText":"Business Manager","emailTxt":"hfowler@exetersubaru.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":138,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/ca94d630e7df.jpg","drDealerId":26169,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":554152,"personPtyId":52255174,"firstName":"Mitch","lastName":"Aase","titleText":"Product Specialist","shortBioText":"Prior to joining Exeter Subaru, I was in the footwear and sporting goods business. I was able set myself apart through a commitment to customer service, ethical business practices and listening to the needs of the customer.\r\nMy customers ran the entire range of retail operations from Wal-Mart to Nordstrom and all manner of \u001amom and pop\u001a businesses.\r\nMy family and I call Rockport Massachusetts home today. \r\nSomething about New England must appeal to me as I have lived here four different times over four decades.\r\nI was in the \u001aSubaru cult\u001a prior to joining Exeter Subaru. I fell in love with the performance of my Forester in the nor\u001aeasters and blizzards. I had posted my resume on the internet and never considered selling cars before. When these guys called me, I thought\u001a \u001ahmmm, excellent brand, superior product\u001ayes!\" It's a great team here.","emailTxt":"maase@exetersubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":59,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/519cb395c255.jpg","drDealerId":26169,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":575503,"firstName":"Ann","lastName":"Italia","titleText":"Product Specialist","shortBioText":"I left 30 years of healthcare due to corporate downsizing. I came to Exeter Subaru via a chance set of circumstances and am thrilled with the opportunity to continue my focus on education and customer service just in a different venue! Outside of work, I enjoy being with my family (husband/3 kids/5 dogs) and the outdoors. Hobbies include sporting clays, reading and gardening.\r\n\r\nLet me help you find the car that fits you and your lifestyle!","emailTxt":"aitalia@exetersubaru.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":90,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/9ade54d94574.jpg","drDealerId":26169,"dealerEmpStartDtUtc":"1543622400","industryStartDtUtc":"1543622400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":554333,"personPtyId":52256105,"firstName":"Kayland","lastName":"Pica","titleText":"Customer Care Manager","emailTxt":"kpica@exetersubaru.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":43,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/20630d04d86b.jpg","drDealerId":26169,"dealerEmpStartDtUtc":"1477958400","industryStartDtUtc":"1454284800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":600634,"firstName":"DJ","lastName":"Agosto","titleText":"Product Specialist","emailTxt":"dagosto@exetersubaru.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/abf80cfcd192.jpg","drDealerId":26169,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":554338,"firstName":"Jen","lastName":"Roukey","titleText":"Customer Care Representative","emailTxt":"exetertrack@bdctrack.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/0e49da270654.jpg","drDealerId":26169,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":554183,"personPtyId":52743954,"firstName":"Christine","lastName":"Smallcomb","titleText":"Service Manager","emailTxt":"csmallcomb@exetersubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/dfbaadda4621.jpg","drDealerId":26169,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":620959,"firstName":"Chris","lastName":"Tarmey","titleText":"Product Specialist","emailTxt":"ctarmey@exetersubaru.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/2cb566583ffc.jpg","drDealerId":26169,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"1569888000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550737,"personPtyId":51229934,"firstName":"Jimmy","lastName":"LaFlamme","titleText":"General Sales Manager","emailTxt":"jim@exetersubaru.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":66,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/2a001959a5e7.jpg","drDealerId":26169,"dealerEmpStartDtUtc":"1172707200","industryStartDtUtc":"1172707200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":377435,"personPtyId":51234733,"firstName":"Darren","lastName":"Coute","titleText":"General Manager","emailTxt":"darren@exetersubaru.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/8128897c37a9.jpg","drDealerId":26169,"dealerEmpStartDtUtc":"920246400","industryStartDtUtc":"788918400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":554179,"firstName":"Amy","lastName":"Gannett","titleText":"Controller","emailTxt":"agannett@exetersubaru.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/a7ceda29a393.jpg","drDealerId":26169,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":554181,"firstName":"Erika","lastName":"Crean","titleText":"HR Manager","emailTxt":"eburns@exetersubaru.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/26169/employees/ab939a8126a4.jpg","drDealerId":26169,"certifiedEmployee":false,"deptDscrp":"Administration"}]

Exeter Subaru

4.8 out of 5 4.8
Rectangle 48
Sales 10:00 AM - 5:30 PM
Service 7:30 AM - 5:00 PM

Exeter Subaru Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

10:00 AM - 5:30 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2018

After years of hiring the typical car salesman, Exeter Subaru incorporated a strict salesmanless atmosphere in 2005. That's right - we will not hire any person who has sold cars in their past. In fact, we post our policy in our advertisement when asking folks to join our team.

...



Exeter Subaru has product specialist's that assist customers in selecting the right car that properly fits their needs. They do this by listening to the customers wants and needs and providing the customer with the information that they need to make their decision. They try to know each vehicle inside and out to answer any questions you may have.

"Product Specialists not "Typical Car Salespeople!""

Service

Oil, Filter Change

$34.95 and up*

Oil, Filter Change (Premium)

$99.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1830 lifetime reviews. Includes reviews of Exeter Subaru from DealerRater.com

Read reviews that mention:

  • 5.0 out of 5
    February 20, 2021

    Exeter Subaru truly does things differently which is a welcome surprise. Buying a car can be a pain, taking all day and having to put up with high sales... pressure. From the moment we walked in, it was just a relaxing atmosphere and no feelings of high pressure. Ann was amazing! We wanted to test drive a couple different models before making a decision but one model they didn't have in stock. Ann was ready to call us as soon as the car was delivered so that we could drive it to make an informed decision. She didn't try to make a sale that very day which we appreciated. We actually ended up going to another dealer who did have that car in stock just to test drive and received a totally different experience. Anyway, we decided on the 2021 Crosstrek. Ann was able to get all the paperwork in motion so we didn't have to spend all day. It was the most easy transaction we ever had. Ann was knowledgeable, explaining all the features and was just so cool. Like I was talking to a friend, not a car salesperson. There was no "How can I get you into a car today?" There was no unnecessary contact pressuring us. I don't know why other dealerships don't follow the same business model. Now we own 2 Crosstreks and we will definitely recommend Exeter Subaru to everyone! Ann was awesome but everyone else in the office we spoke to were also friendly without making us feel like dollars but real people.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Exeter Subaru

    Thank you for taking the time to share your recent experience with us at Exeter Subaru! We're thrilled Ann could help you get into your new 2021 Cross...trek! We hope you love your new ride and look forward to your continued business with us!


    Worked with:
    Hannah Fowler

    Business Manager

    (4.8) 138 reviews

    Ann Italia

    Product Specialist

    (4.9) 90 reviews

  • 5.0 out of 5
    February 16, 2021

    Ann was a pleasure to work with. Ann is very knowledgeable, professional and makes the process of buying a car enjoyable. I would definitely recommend... Ann and Exeter Subaru for your next purchase.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Exeter Subaru

    We really appreciate you taking the time to leave Ann and Exeter Subaru this awesome review! We look forward to working with you again in the future!...


    Worked with:
    Hannah Fowler

    Business Manager

    (4.8) 138 reviews

    Ann Italia

    Product Specialist

    (4.9) 90 reviews

    Christine Smallcomb

    Service Manager

    (5.0) 29 reviews

  • March 22, 2018

    I had found a car online that I was interested in, and made an online inquiry. I found both the online and in-person interaction both friendly and courteous.... I didn't feel pressured to buy anything and the test drive was relaxed and no-pressure as well. The finance department was able to get me a great deal and I now have a really nice used car. I would recommend Exeter Subaru to friends and family

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five star rating, Chris! We're so glad you had a great experience with us at Exeter Subaru. Please let us know if there is anything ...else we can do for you in the future. Thanks again! Sincerely, Darren Coute, GM

  • 4.0 out of 5
    February 15, 2021

    Ann Italia was very professional in our dealings. She answered our questions knowledgeably and her friendly personality put us at ease making the purchase... process acceptable. She is a credit to Exeter Subaru.

    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Hannah Fowler

    Business Manager

    (4.8) 138 reviews

    Ann Italia

    Product Specialist

    (4.9) 90 reviews

  • 5.0 out of 5
    February 12, 2021

    We came in looking for a used car for our daughter and left with a brand new 2021 Crosstrek, Chris was wonderful to work with and was able to answer all... our questions. It was also great to find out she was a fellow Vermonter!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Exeter Subaru

    Congratulations on the 2021 Crosstrek! We know your daughter is going to love driving it! Thanks again and take care!


    Worked with:
    Hannah Fowler

    Business Manager

    (4.8) 138 reviews

    Kayland Pica

    Customer Care Manager

    (4.9) 43 reviews

    Christine Smallcomb

    Service Manager

    (5.0) 29 reviews

    Chris Tarmey

    Product Specialist

    (4.8) 24 reviews

    Darren Coute

    General Manager

    (4.4) 32 reviews

    Amy Gannett

    Controller

    NOT RATED

    Erika Crean

    HR Manager

    NOT RATED

  • 4.0 out of 5
    February 12, 2021

    I am from Massachusetts and was internet shopping for a Subaru Forester or, Impreza Premium and came across Exeter Subaru. I spoke with Kaylend over the... phone and she connected me with Mitch. My wife and I reviewed both vehicles with ease. In the end we decided on the Impreza and so far so good. Kaylend, Mitch, Darren and Hannah were very easy to work with and helpful. I recommend checking out Exeter Subaru.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Exeter Subaru

    Thanks for sharing your online shopping experience with us at Exeter Subaru! We're glad to hear our team delivered 5-star service. We hope you love yo...ur Impreza! Safe travels!


    Worked with:
    Hannah Fowler

    Business Manager

    (4.8) 138 reviews

    Mitch Aase

    Product Specialist

    (5.0) 59 reviews

    Kayland Pica

    Customer Care Manager

    (4.9) 43 reviews

    Darren Coute

    General Manager

    (4.4) 32 reviews

  • 5.0 out of 5
    February 6, 2021

    Everyone was extremely helpful ' urgent and prompt. Gave me a good trade in credit. They were also very responsive to calls amd emails. Great first time... buying from dealer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Exeter Subaru

    Thank you for your great five-star review! We're glad our team could help you get the trade-in credit towards your purchase, and we're glad to have gi...ven you a great buying experience at Exeter Subaru! We'll see you again soon!


    Worked with:
    Kayland Pica

    Customer Care Manager

    (4.9) 43 reviews

    Chris Tarmey

    Product Specialist

    (4.8) 24 reviews

    Jimmy LaFlamme

    General Sales Manager

    (4.6) 66 reviews

  • 5.0 out of 5
    February 3, 2021

    We have been customers of Exeter Subaru since we bought our 2017 Outback. We also purchased a 2019 Forested. My daughter bought a 2021 Outback, and a good... friend bought a 2020 Crosstrek . The pricing for the vehicles were better than what we had hoped going in. Both current and prior service has been exceptional and the service team was incredibly accommodating and was ready in a timely matter. I would say we are very happy with the dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Exeter Subaru

    Thank you for being a loyal Exeter Subaru customer! We're so glad your family can trust us with all of your automotive needs! We appreciate your pos...itive feedback and look forward to your next visit with us!


    Worked with:
    Christine Smallcomb

    Service Manager

    (5.0) 29 reviews

  • 5.0 out of 5
    February 3, 2021

    Was very pleased with Chris and Hannah they were extremely helpful even when I wrote the check. Wrong and had to go back. Chris was very helpful showing... me a 84 year old lady all the new thinks in the car

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Exeter Subaru

    We appreciate you taking the time to share your experience with Chris and Hannah! They will be so happy to hear your positive feedback. Thank you for... your business, from all of us at Exeter Subaru! Safe travels!


    Worked with:
    Hannah Fowler

    Business Manager

    (4.8) 138 reviews

    Chris Tarmey

    Product Specialist

    (4.8) 24 reviews

  • 5.0 out of 5
    February 3, 2021

    Jimmy was great-pulled all the facets of the purchase together without a problem. Hannah in finance was great as well. Excellent team work. Very satisfied... customer!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Exeter Subaru

    We're glad our team could deliver a 5-star experience! Thanks for choosing Exeter Subaru!


    Worked with:
    Hannah Fowler

    Business Manager

    (4.8) 138 reviews

    Jimmy LaFlamme

    General Sales Manager

    (4.6) 66 reviews

View More Reviews