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Reviews

Average Ratings

3.7
88 lifetime reviews.
  • Exeter Subaru is Wonderful

    Our experience at Exeter Subaru was fabulous. After exhaustive internet research and visiting various dealerships we chose Exeter. They had in sto...

    Dealer Response

    Hey Nancy and Betsy! I want to thank you very much for your kind words for myself, Dan and Greg! We very much enjoyed working with you guys (it di...


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    Our experience at Exeter Subaru was fabulous. After exhaustive internet research and visiting various dealerships we chose Exeter. They had in stock just the vehicle we were looking for. Our product specialist, Jon Dube, was very thorough in explaining everything about the Forester. There was none of the "pressure" that we experienced elsewhere. Actually, buying from Exeter was FUN! Jon, Greg & Dan are very personable guys and all with a great sense-of-humor (something we enjoy) but at the same time, were very professional and helpful. We enjoyed dealing with Exeter Subaru from the moment we stepped on the lot to the moment we drove off in our new Forester! We now feel as though we are part of the Exeter Subaru Family! Thanks Jon, Greg and Dan.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hey Nancy and Betsy! I want to thank you very much for your kind words for myself, Dan and Greg! We very much enjoyed working with you guys (it didn't feel like work at all really) and are looking forward to working with you and your friends again in the future. I hope that the Forester is driving like a dream and that you are happy with the purchase! We are looking forward to laughing with you guys in the future, hope to see you soon!!!


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  • Very helpful

    We're very nice, answered all my questions. The car I was looking at sold, but they were happy to help me find a new one within my price range.

    Dealer Response

    Thank you for taking the time to leave such a great review. I am sorry to hear the car you were originally looking at sold, but I am glad we were ...


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    We're very nice, answered all my questions. The car I was looking at sold, but they were happy to help me find a new one within my price range.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave such a great review. I am sorry to hear the car you were originally looking at sold, but I am glad we were able to help you get situated with a new car. Thank you for choosing Exeter Subaru. We hope to see you again soon. Sincerely, Darren Coute, GM


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  • Watch out for these guys!

    Great sales staff but once you get ready to buy WATCH OUT! They will tell you your trade is worth nothing and then they start the crap with the hi...

    Dealer Response

    Mountain Man, I am sorry to hear that you were not completely satisfied with your experience with us. We always aim to provide our customers with ...


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    Great sales staff but once you get ready to buy WATCH OUT! They will tell you your trade is worth nothing and then they start the crap with the high financing rates. Go elsewhere!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mountain Man, I am sorry to hear that you were not completely satisfied with your experience with us. We always aim to provide our customers with top quality vehicles at competitive prices. I am disappointed that we could not get you into your perfect vehicle on your last visit, but we hope that you will provide us with another opportunity in the future. I appreciate that you visited us and I wish you all the best. Sincerely, Darren Coute, GM


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  • Don't count on service

    Buying process was fine, received a decent price. When the vehicle required service, under warranty, had to jump through hoops, didn't receive cal...


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    Buying process was fine, received a decent price. When the vehicle required service, under warranty, had to jump through hoops, didn't receive calls back and had to show up in person just to get an answer. Once repairs were done, service 'tech' neglected to install all shield components (he forgot) and it ended up ruining another shield. Service department gave me the run around for a month saying they would take care of it... in the end, didn't. The experience with this dealer was terrible. Good luck if you buy from them, you'll need it.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • First Subaru.....

    After a lot of research we decided to purchase a gently used low mileage Subaru Forester as our next car. Exeter Subaru came highly recommended. W...

    Dealer Response

    Claire & Ron: Thank you for your kind review. We appreciate you taking the time to do so. Enjoy your new Forester. John


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    After a lot of research we decided to purchase a gently used low mileage Subaru Forester as our next car. Exeter Subaru came highly recommended. We were not disappointed. We found the perfect car. John Webster was knowledgeable and patient guiding us through the process. After a week with our new vehicle we thrilled with our purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Claire & Ron: Thank you for your kind review. We appreciate you taking the time to do so. Enjoy your new Forester. John


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  • First-Time Subaru Owner

    I just purchased a new 2015 Subaru XV Crosstrek and LOVE IT!! I have forever dreaded shopping for vehicles because of the high-pressure sales tact...

    Dealer Response

    Hey Dawn, Thanks for stopping in, I am glad you had a great experience! Let me know if you have any questions or concerns. Sincerely, Fletcher ...


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    I just purchased a new 2015 Subaru XV Crosstrek and LOVE IT!! I have forever dreaded shopping for vehicles because of the high-pressure sales tactics used by other dealerships. I always left feeling like I had been taken advantage of. NOT at Exeter Subaru! My Product Specialist, Fletcher Stone, greeted me as I walked in the door and immediately made me feel comfortable. He genuinely wanted to help me find the vehicle that fit my needs, and he took the time to listen to me and answer all of my questions without applying any pressure to purchase. I test-drove a Crosstrek and was impressed with the safety features, fuel economy and smooth ride. Best of all - it's great in the snow! Jimmy helped out with financing, which was effortless, and I left their showroom as a first-time Subaru owner! I am confident that I received a fair deal, and am honored to have purchased a vehicle from a young man who is proudly serving our country. Thank you Fletcher!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hey Dawn, Thanks for stopping in, I am glad you had a great experience! Let me know if you have any questions or concerns. Sincerely, Fletcher Stone


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  • new Forrester 2015

    Exeter Subaru employees were very friendly, helpful + knowledgeable. Overall very satisfied with the vehicle + with the folks i dealt with. the sh...

    Dealer Response

    Thank you very much for your kind words, we're glad you had a great experience. If you need anything from us, don't hesitate to give us a call! Th...


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    Exeter Subaru employees were very friendly, helpful + knowledgeable. Overall very satisfied with the vehicle + with the folks i dealt with. the showroom and vehicle lot were very clean + comfortable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much for your kind words, we're glad you had a great experience. If you need anything from us, don't hesitate to give us a call! Thanks again!


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  • Yahoo! Exeter Subaru!!

    My fiance and I just purchased a new Outback from Exeter Subaru. We had Todd Frampton and a Sales person and couldn't be happier!! Todd was very "...

    Dealer Response

    Hello Kate and Jeff, I am delighted to hear that you had a great experience here and love the car! If there is anything at all I can do - any que...


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    My fiance and I just purchased a new Outback from Exeter Subaru. We had Todd Frampton and a Sales person and couldn't be happier!! Todd was very "non-salesy" and took a very laid back and helpful approach. Brandi was our Finance person and she was great! Jimmy and Dan, also in Finance, were wonderful as well! It took a couple days to get the financing squared away, the car inspected, cleaned and picked up. When we arrived, they put a big bow on the front and we all took pictures (Todd included!!) to celebrate! We have already told our family about this amazing experience and HIGHLY recommend anyone looking to get into a new car to go through Todd at Exeter Subaru. Our Outback is one of the nicest cars I have ever driven. We bought this car for my fiance (I have a Honda Accord) and ever since we brought it home, I take every opportunity that I can get to drive it!! The car-fax that they provided to us gave us a great insight as to the previous owner and the previous maintenance records, which were incredible! The car itself drives like a dream, is super comfortable and roomy and has a TON of space. It also comes with a FULL spare tire, a tow hitch and all sorts of other awesome things that anyone would love!! If you're looking for a car for a single, out-doorsy person or a family, this is a GREAT car! Todd was excellent and the next time we need to purchase a new car, we will be calling him again! Thanks for an awesome experience Exeter Subaru! Kate and Jeff!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Kate and Jeff, I am delighted to hear that you had a great experience here and love the car! If there is anything at all I can do - any questions or comments, please do not hesitate to give me a call. It is a pleasure to work with you!


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  • Great service and deals

    Just purchased a 2015 Subaru XV Crosstrek. I spent months (literally) searching for the right combination of inventory, deals and support and foun...

    Dealer Response

    I am thrilled to hear about your great experience here at Exeter Subaru! I am equally happy to have had the opportunity to work with you. May th...


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    Just purchased a 2015 Subaru XV Crosstrek. I spent months (literally) searching for the right combination of inventory, deals and support and found that Exeter Subaru offered the most competitive deals out of ALL Subaru dealerships from Boston to Augusta, Maine. They also responded to my inquiries in the least amount of time. Todd Frampton was a breath of fresh air. Until working with Todd I felt the smiles and amiability of the sales people I worked with to be a façade, and that their priority was making as much off my sale as possible. With Todd this was not so. What a genuinely great guy. Honest and helpful, he is undoubtedly the ideal "product specialist". For some reason he also reminds me of Daniel Faraday from LOST which is pretty cool. To wrap up my review... Exeter Subaru has the most competitive quotes East of Boston and ask for Todd.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am thrilled to hear about your great experience here at Exeter Subaru! I am equally happy to have had the opportunity to work with you. May the miles ahead of you and your new Crosstrek be matched only by the greatness of the next wave you ride out on.


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  • Buyer Beware

    This place is worse "than your typical". Absolutely awful experience all around. The sales people (and they are just that) are unprofessional, rud...


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    This place is worse "than your typical". Absolutely awful experience all around. The sales people (and they are just that) are unprofessional, rude, and only want your money and then some. I stopped in one day just browse and they begged me to come back in for 2 weeks. Once I finally did, they were in attentive an unappreciative. It took me going to another competitor for them to actually give me their real price. Once I agreed to that price I went in the next day to sign and NOTHING was ready. After hours of waiting for them they wanted me to sign a docs with an extra 500$ towards the down payment tacked on. Of course they would not rectify the issue and we ended up parting ways. If you fee like wasting you time, this is the dealership for you. If you are serious about buying a car, STAY AWAY from this place!!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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