Reviews
Write a reviewGreat people to do business with!
I truly enjoyed my experience at Browns Ford. I felt more like family than just another customer. My salesman Dougie was a top notch salesman. There was no haggling or negotiating, they gave me a great deal right away. They offered more for my trade than any other dealer. I strongly recommend Browns Ford for your next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
Mr.John M.Mancini
had 4 new tires put on and balanced, the price was the best around, and the workmanship was great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for you positive review
Ford Owner
Brown's Ford and the entire Ford Family always treats me well. Their service is excellent and Ford stands behind their vehicles and always makes things right. FDM
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for you positive review, thanks for being a loyal customer.
Great service
Dropped my vehicle off to have an inspection and oil change, done on time and reasonably priced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for you positive review
Service was very good.
2015 Ford Edge. Salesperson was very helpful. Like the idea of a loaner car when servicing our vehicle at Brown's. Only downfall was not getting a little better deal.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Thomas! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
great service and staff
2023 Focus. Service is ALWAYS excellent as well as staff. Couldn't ask for better service or a more helpful staff. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words!
Customer focused dealership
I purchased a low mileage used vehicle that the dealership had listed on Cars.com. The entire staff that I dealt with at Brown's were extremely polite and helpful even though I was buying the vehicle from out of state. Once I had committed to buying the vehicle they helped me in getting all the paperwork complete and worked with my bank to secure the loan. It is probably unlikely that I will ever have the chance to buy from them again but I highly recommend this dealership. Ask for Ralph he was great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for the wonderful comments of the team here at Brown's Ford of Johnstown. If you need more help, our team is available to talk -- safe travels!
Great Service
Always have had good service here and I'll continue to come in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for you positive review
Gone with the wind
Carmine was excellent and we had a very good experience with your dealership. We purchased a 2015 Eacape and picked it up on Friday 18 September.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bought Our New Escape at Browns Ford!!
Carmine was our salesperson and he took excellent care of us. We also worked with Jeff and Joe during the trade assessment and delivery and were extremely pleased with the entire transaction. Thank You Browns Ford!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being a loyal customer.