Reviews
Salesman was great to deal with will buy from again when
Salesman was great to deal with will buy from again when I am ready for another vehicle in the future. Made it easy for all my needs
Salesman was great to deal with will buy from again when
Salesman was great to deal with will buy from again when I am ready for another vehicle in the future. Made it easy for all my needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The tires were rotated , oil change and crack in window
The tires were rotated , oil change and crack in window was fixed . Thank you, fast and effective service !
The tires were rotated , oil change and crack in window
The tires were rotated , oil change and crack in window was fixed . Thank you, fast and effective service !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service team is always friendly, they get you in and
Service team is always friendly, they get you in and taken care of efficiently! Waiting room is pleasant and comfortable too!
Service team is always friendly, they get you in and
Service team is always friendly, they get you in and taken care of efficiently! Waiting room is pleasant and comfortable too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Department was helpful and honest, and got me in
Service Department was helpful and honest, and got me in at stated time . Performed very well !
Service Department was helpful and honest, and got me in
Service Department was helpful and honest, and got me in at stated time . Performed very well !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jim Bishop was very nice to work with.
Jim Bishop was very nice to work with. He didn’t pressure us and made us feel like we were his top priority at all times. He answered all of our questions and concerns and helped us pick the right vehicle for us.
Jim Bishop was very nice to work with.
Jim Bishop was very nice to work with. He didn’t pressure us and made us feel like we were his top priority at all times. He answered all of our questions and concerns and helped us pick the right vehicle for us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service and very quick to get the parts in and set
Great service and very quick to get the parts in and set up the appointment
Great service and very quick to get the parts in and set
Great service and very quick to get the parts in and set up the appointment
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brian Utter is the best car salesman I have ever met.
Brian Utter is the best car salesman I have ever met. He traded several vehicles with different dealerships to get my wife the truck she wanted. Can’t say enough good things about him. Brian , Thank You!
Brian Utter is the best car salesman I have ever met.
Brian Utter is the best car salesman I have ever met. He traded several vehicles with different dealerships to get my wife the truck she wanted. Can’t say enough good things about him. Brian , Thank You!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brian Utter is great to work with.
Brian Utter is great to work with. He Is easy going, very helpful, honest, and knowledgeable.
Brian Utter is great to work with.
Brian Utter is great to work with. He Is easy going, very helpful, honest, and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It’s a Great place to take your vehicle, minimum wait,
It’s a Great place to take your vehicle, minimum wait, and great customer service every time.
It’s a Great place to take your vehicle, minimum wait,
It’s a Great place to take your vehicle, minimum wait, and great customer service every time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have bought 3 used vehicles over the years from this
I have bought 3 used vehicles over the years from this dealership. The first 2 have been good used vehicles with no real problems including a 2009 Equinox. The last one was a 2016 Equinox. Since buying this in March of 2022, we have had nothing but problems. The first was a timing belt replacement in November 2022 which cost about $3500 and caused my wife to be stranded on the side of M53 freeway about 45 minutes away from home. Since then we have had to replace solenoids, sway bar linkage, rear brake calipers because of them locking up, and wheel bearings. After these issues we decided to reach out to Milnes about our frustration. Upon talking to the salesman we bought it from about our problems, he sat in his chair, leaned back with his hands behind his head and said "things happen". Now of course we all know a buyer takes a chance when buying a used vehicle, but this was ridiculous. His passive aggressive attitude is was most frustrating. After which he tried to smooth things over by offering us a 1 year newer vehicle with a higher payment! Needless to say we refused the offer. Now the check engine light intermittently is on which i need to find out why and it has almost stalled on us while putting it in reverse causing dashboard lights to flash. The undercarriage and bottom doors are rusting out and it needs a new muffler. It also has a serious oil consumption problem which cause us to get an oil change on 50% oil life. We bought it with 130,489 miles and as of today it has 154,692 miles on it. Needless to say my family will not recommend buying a used car from them.
I have bought 3 used vehicles over the years from this
I have bought 3 used vehicles over the years from this dealership. The first 2 have been good used vehicles with no real problems including a 2009 Equinox. The last one was a 2016 Equinox. Since buying this in March of 2022, we have had nothing but problems. The first was a timing belt replacement in November 2022 which cost about $3500 and caused my wife to be stranded on the side of M53 freeway about 45 minutes away from home. Since then we have had to replace solenoids, sway bar linkage, rear brake calipers because of them locking up, and wheel bearings. After these issues we decided to reach out to Milnes about our frustration. Upon talking to the salesman we bought it from about our problems, he sat in his chair, leaned back with his hands behind his head and said "things happen". Now of course we all know a buyer takes a chance when buying a used vehicle, but this was ridiculous. His passive aggressive attitude is was most frustrating. After which he tried to smooth things over by offering us a 1 year newer vehicle with a higher payment! Needless to say we refused the offer. Now the check engine light intermittently is on which i need to find out why and it has almost stalled on us while putting it in reverse causing dashboard lights to flash. The undercarriage and bottom doors are rusting out and it needs a new muffler. It also has a serious oil consumption problem which cause us to get an oil change on 50% oil life. We bought it with 130,489 miles and as of today it has 154,692 miles on it. Needless to say my family will not recommend buying a used car from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car