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Imlay City Ford

(371 reviews)
Visit Imlay City Ford
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed

Reviews

(371 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imlay City Ford from DealerRater.

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Tino was amazing to work with!

Tino was amazing to work with! He was kind, caring, and I could tell he wasn't trying to take advantage of me the way most car guys do when they see a woman. 100% would recommend if you need service done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Took truch in for service on Oct 9 still setting in lot

Took truch in for service on Oct 9 still setting in lot on Oct 18 has not even work on told 72 hrs would have in stop today cannot tell when it be look at or take in shop

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Consumer response

oct 22 still no word on my truck

Excellent service.

Excellent service.I am an old customer of this dealer and haven?t had any complaints yet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi William, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Our salesperson Tammy Bishop was so helpful in finding us

Our salesperson Tammy Bishop was so helpful in finding us a new car for our grandson that we drove 90 minutes to pickup the car. We talked to several other dealerships aound our home but no one gave us the time and consderation that Tammy did. I wish I could hire salespeople like that. Tammy, I appreciate you! It was a greate experience with no surprises.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Truck was in for an intermittent check engine light And

Truck was in for an intermittent check engine light And periods of a really hard miss. Jeremy, the tech, did an outstanding job. The truck idles better and runs smoother than ever. No miss, no check engine light, and the transmission shifts much smoother. I was very pleased with his work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Donald, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

The dealership was beautiful.

The dealership was beautiful. Tammy Bishop was our “sales person.” She was friendly, kind and knowledgeable. It was actually a fun experience. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very courteous and professional.

Very courteous and professional. Love my car and all features! Nicole you are the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience with this dealership.

Great experience with this dealership. Due to an issue with my previous dealership I was looking for a new Ford dealer. I was referred to Imlay City by my uncle and Cheri took care of me! Going forward this will be our go to dealer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Had a pleasent experience buying a new vehicle from Imlay

Had a pleasent experience buying a new vehicle from Imlay City Ford. Worked with Michael Gregg remotely to make this happen. Michael is a no pressure salesman, very nice to work with. I drove 725 miles to pickup the vehicle I wanted. Wouldn't think twice about doing it again. Thanks to all at Imlay City!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service, professionals, were reliable and also

Great service, professionals, were reliable and also diligent in providing all the information and details about my new ford explorer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.