Kool Chevrolet

4.1
(434 reviews)
Visit Kool Chevrolet
Sales hours: 9:00am to 3:00pm
Service hours: 8:00am to 1:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–6:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–6:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed
New (616) 379-0054 (616) 379-0054
Used (616) 379-0057 (616) 379-0057
Service (616) 379-0072 (616) 379-0072

Inventory

See all 312 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2007.
Our goal is for you to become a Kool customer for life by providing you with the most hassle-free automobile shopping purchasing servicing and ownership experience possible. We are very fortunate to represent an awesome brand we believe in; Chevrolet is the industry standard for Quality Durability Reliability and Low Cost of Ownership. A product this incredible deserves to be backed up by a world-class customer service experience and that's what we will provide you when you choose to do business the Kool Way.
Ask about our 10 Year/Million Mile Warranty!!

Service center

Phone number (616) 379-0072

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

4.1
(434 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kool Chevrolet from DealerRater.

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5.0

Another great service from Kool Chevrolet.

Another great service from Kool Chevrolet. Stacey Novak you are the best. I will choose this place when I need service again.

5.0

Another great service from Kool Chevrolet.

Another great service from Kool Chevrolet. Stacey Novak you are the best. I will choose this place when I need service again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Service BDC

Feels like family every time I walk though the door. Great people and excellent service!

5.0

Service BDC

Feels like family every time I walk though the door. Great people and excellent service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jacklyn, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

I had a very pleasant experience at Kool Chevy buying my

I had a very pleasant experience at Kool Chevy buying my new car! They were so helpful and got me the exact Traverse I was looking for and got me the best deal around. If you want a dealer who will go the extra mile for you and hold up to their promises then shop with these guys. I will definitely be buying all my vehicles from Kool Chevy!

5.0

I had a very pleasant experience at Kool Chevy buying my

I had a very pleasant experience at Kool Chevy buying my new car! They were so helpful and got me the exact Traverse I was looking for and got me the best deal around. If you want a dealer who will go the extra mile for you and hold up to their promises then shop with these guys. I will definitely be buying all my vehicles from Kool Chevy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1.0

Very Poor Service.

Had an appointment to get my oil changed today, Parked in the lot & walked into the service department to ask where to bring my vehicle. The advisor responded in a very rude voice “get it in here if you want service” I did not know where to bring my vehicle since I have never had service there before. The oil change took well over an hour and then I watched my car brought out to the front. Was then thinking they would contact me to inform me it was ready to go, Waited 25 minutes with nobody contacting me. Finally went back to the service advisor and asked what was up with my car? She said it was done but the cashier was just too busy. 1 hour & 45 minutes later I left for a 15 minute oil change. My business is all done with Kool Chevrolet.

1.0

Very Poor Service.

Had an appointment to get my oil changed today, Parked in the lot & walked into the service department to ask where to bring my vehicle. The advisor responded in a very rude voice “get it in here if you want service” I did not know where to bring my vehicle since I have never had service there before. The oil change took well over an hour and then I watched my car brought out to the front. Was then thinking they would contact me to inform me it was ready to go, Waited 25 minutes with nobody contacting me. Finally went back to the service advisor and asked what was up with my car? She said it was done but the cashier was just too busy. 1 hour & 45 minutes later I left for a 15 minute oil change. My business is all done with Kool Chevrolet.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

The Body Shop is first class!

Branden in the Body Shop is excellent. He was able to diagnose my wind noise problem and went over and above to try and solve it. He is extremely professional and helpful and I would recommend his services to everyone.

5.0

The Body Shop is first class!

Branden in the Body Shop is excellent. He was able to diagnose my wind noise problem and went over and above to try and solve it. He is extremely professional and helpful and I would recommend his services to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Outstanding customer service advisor

Stacy was the service advisor. She is outstanding. Professional, helpful, and takes the time to ensure you understand. She help me set up My Chevy Rewards app on my phone to use points to offset the cost of oil change and tire rotation.

5.0

Outstanding customer service advisor

Stacy was the service advisor. She is outstanding. Professional, helpful, and takes the time to ensure you understand. She help me set up My Chevy Rewards app on my phone to use points to offset the cost of oil change and tire rotation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

2021 Equinox

Done in a timely manner. Car was kept clean. Service was very courteous.

5.0

2021 Equinox

Done in a timely manner. Car was kept clean. Service was very courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

oil change

My vehicle was serviced just as promised. They were on time the wait time was good.

5.0

oil change

My vehicle was serviced just as promised. They were on time the wait time was good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Kool Chevrolet

Bought new Colorado. No market mark up Fair prices Needed new tire nail in side wall price as good as discount tire

5.0

Kool Chevrolet

Bought new Colorado. No market mark up Fair prices Needed new tire nail in side wall price as good as discount tire

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

I was treated very well by Keith Remelts.

I was treated very well by Keith Remelts. He was very efficient, professional and friendly. Had my vehicle ready with all the paperwork at the appointed time. Was a pleasure working with him.

5.0

I was treated very well by Keith Remelts.

I was treated very well by Keith Remelts. He was very efficient, professional and friendly. Had my vehicle ready with all the paperwork at the appointed time. Was a pleasure working with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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See all 434 reviews