Tony Betten & Sons Ford

Reviews

4.8 out of 5 4.8
90 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    March 13, 2018

    The service that we were provided at Tony Betton & Sons Ford was second to none. Their team went above and beyond what we have previously experienced... on our lease purchases and we could not be more impressed. It's very obvious that these folks genuinely care about their customers and want them to be happy with their vehicle purchase!

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    Dealer Response

    Good Morning, Chad, Thank you so much the thorough and positive review and 5 star rating. The folks in service try very hard to make a positive exper...ience for our customers and I'm glad that you noticed. If you have any questions or issues going forward, please feel free to communicate with me, directly. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-363-6841

  • 5.0 out of 5
    March 12, 2018

    Every interaction I have had with Tony Betten Ford has been positive. Their attention to detail, the extras that make you feel like a valued customer,... the quality of service, and the friendly staff keep me coming back. I've purchased several cars from them and will continue to in the future. Bob

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    Dealer Response

    Good Morning, Robert, Thank you so much for the thorough and positive review and 5 star rating. We try very hard on all levels to make a positive exp...erience for our customers and I'm glad that you have taken the time to mention it here. If you have any questions or issues going forward, please feel free to communicate with me, your salesperson or service, directly. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-363-6841

  • 4.0 out of 5
    March 8, 2018

    Andrew my sales person was wonderful. I had issues with the tires on the car and the manager solved my worry. Also had to get my back bumper fixed a screw... fell out.

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    Dealer Response

    Good Morning, Dianne, Thank you so much for the positive review and 5 star rating. Although Andrew hasn't been with us long, he sure has made an impr...ession with our customers and we appreciate you taking the time to mention it here. If you have any questions or issues going forward, please feel free to communicate with Andrew or myself, directly. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-363-6841

  • 5.0 out of 5
    March 5, 2018

    Paris was a pleasure to work with. He helped me pick out the perfect vehicle. I will definitely buy another vehicle from Tony Betten!

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  • 5.0 out of 5
    March 4, 2018

    Excellent! Excellent! Excellent! Excellent! Excellent!

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  • 4.0 out of 5
    February 27, 2018

    My vehicle was towed in unexpectedly with an engine issue. The following day, service had taken a look, diagnosed the issue and had it fixed that day.... Nice job.

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  • 5.0 out of 5
    February 12, 2018

    Great service from start to finish. The staff pleasant and professional.

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    Dealer Response

    Morning, Prescilla, Thanks for taking the time and for the nice review and 5 star rating. We do our best to provide a thorough, thoughtful and troub...le free experience and it appears we hit the mark for you If you need anything or have concerns in the future, please fell free to contact me, directly. Thanks for your business. Dave Hill Customer Viewpoint Betten Ford 616-862-7000

  • 4.0 out of 5
    February 8, 2018

    There was a bit of a line, but I got service reasonably quickly. They we're efficient, professional, and were finished within 20 minutes.

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    Dealer Response

    Morning, Tom, Thank you so much for the positive feedback and 5 star rating. The dreaded Quick Lube line . . . Cody and the team do their level best ...to move it along and I'm glad you found the wait to be reasonable and worth it. If you have any issues or just questions, please don't hesitate to reach out to me, directly. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-363-6841

  • 5.0 out of 5
    February 1, 2018

    I had an electrical problem that was causing a harness connector to short out. As it turned out it was an aftermarket part that was installed when the... cap was put on the truck. The service tech could have sent me to the cap company but instead he removed the aftermarket part and returned the truck to the original wiring and I was on my way.

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    Dealer Response

    Hi Gary, Thank you for sharing the details of your service visit. I can't tell you the number of times this happens where we remove faulty outside pa...rts and do the right thing for our customers. Your comment and 5 star rating really help us to spread the word about our outstanding service and I'm glad it turned into a good visit for you. If you have any questions or concerns in the future, please feel free to let me know. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-363-6841

  • 5.0 out of 5
    January 11, 2018

    Smooth transaction, everyone was happy after the deal was done

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    Dealer Response

    Afternoon, Craig, Thanks so much for the positive review and 5 star rating. We try very hard in Sales and service to do a complete job in a timely fa...shion and it sounds like this happened for you. We appreciate you taking the time to do the survey. If you have any issues or concerns in the future, please feel free to contact me directly. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-862-7000

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