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4.9
84 lifetime reviews.
  • Tony Betten Ford
    February 12, 2018

    Great service from start to finish. The staff pleasant and professional.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Morning, Prescilla, Thanks for taking the time and for the nice review and 5 star rating. We do our best to provide a thorough, thoughtful and troub...le free experience and it appears we hit the mark for you If you need anything or have concerns in the future, please fell free to contact me, directly. Thanks for your business. Dave Hill Customer Viewpoint Betten Ford 616-862-7000


  • Quality Service
    February 8, 2018

    There was a bit of a line, but I got service reasonably quickly. They we're efficient, professional, and were finished within 20 minutes.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Morning, Tom, Thank you so much for the positive feedback and 5 star rating. The dreaded Quick Lube line . . . Cody and the team do their level best ...to move it along and I'm glad you found the wait to be reasonable and worth it. If you have any issues or just questions, please don't hesitate to reach out to me, directly. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-363-6841


  • Aftermarket electrical problem
    February 1, 2018

    I had an electrical problem that was causing a harness connector to short out. As it turned out it was an aftermarket part that was installed when the... cap was put on the truck. The service tech could have sent me to the cap company but instead he removed the aftermarket part and returned the truck to the original wiring and I was on my way.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Gary, Thank you for sharing the details of your service visit. I can't tell you the number of times this happens where we remove faulty outside pa...rts and do the right thing for our customers. Your comment and 5 star rating really help us to spread the word about our outstanding service and I'm glad it turned into a good visit for you. If you have any questions or concerns in the future, please feel free to let me know. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-363-6841


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Tony Betten & Sons Ford
3839 Plainfield Ave NE Grand Rapids, MI 49525
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