Tony Betten & Sons Ford

4.8 out of 5 4.8
Rectangle 48
Sales
Service Closed

Tony Betten & Sons Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:30 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 7:30 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2019

Tony Betten & Sons Ford specializes in making our customers feel like family with first-class customer care. Serving dri

...

vers in the Greater Grand Rapids area for over 57 years. We offer over 200 new Ford vehicles and a rotating selection of over 120 quality pre-owned vehicles. A test drive is just a phone call away!

"Where You're Always Treated Like Family!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
92 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    January 6, 2020

    Found an awesome car and at a good deal! Asked for wiggle room on the price and was denied. They did give me a little more for my trade in than originally... anticipated but still more than fair to them. I felt the rep was a little pushy when it came to getting them a check without having paperwork completed. Definitely happy that we stuck to our guns and got financing through the credit union. Still also waiting on our garage door opener which is my fault for leaving it of course but at the same time, I wouldn’t think a 40 minute drive from my residence would result in having to wait this long for them to mail. Offer was made to renew my plates/registration at the dealership which I accepted but we still haven’t gotten that either and when I asked about it was told they have up to 15 days to file.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to h...ear that your experience reflected this. Safe travels!

  • 1.0 out of 5
    May 14, 2019

    I gave Tony Betten Forda road map for where the coolant leak was at. They said it was the water pump and that was not leaking when I took it in and did... not need repair. Per customer service person water was gushing from the water pump. I spent a month prior to taking it in to diagnose the location of the leak and it wasn't the water pump. There was Absolutely no coolant found below the water pump or near the ground under the water pump. $550 for unnecessary water pump repair and they want $750 more to fix what they now say is the real repair. I thought the dealer was the expert but they are not. Avoid this dealership for repairs.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 13, 2018

    The service that we were provided at Tony Betton & Sons Ford was second to none. Their team went above and beyond what we have previously experienced... on our lease purchases and we could not be more impressed. It's very obvious that these folks genuinely care about their customers and want them to be happy with their vehicle purchase!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good Morning, Chad, Thank you so much the thorough and positive review and 5 star rating. The folks in service try very hard to make a positive exper...ience for our customers and I'm glad that you noticed. If you have any questions or issues going forward, please feel free to communicate with me, directly. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-363-6841

  • 5.0 out of 5
    March 12, 2018

    Every interaction I have had with Tony Betten Ford has been positive. Their attention to detail, the extras that make you feel like a valued customer,... the quality of service, and the friendly staff keep me coming back. I've purchased several cars from them and will continue to in the future. Bob

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good Morning, Robert, Thank you so much for the thorough and positive review and 5 star rating. We try very hard on all levels to make a positive exp...erience for our customers and I'm glad that you have taken the time to mention it here. If you have any questions or issues going forward, please feel free to communicate with me, your salesperson or service, directly. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-363-6841

  • 4.0 out of 5
    March 8, 2018

    Andrew my sales person was wonderful. I had issues with the tires on the car and the manager solved my worry. Also had to get my back bumper fixed a screw... fell out.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good Morning, Dianne, Thank you so much for the positive review and 5 star rating. Although Andrew hasn't been with us long, he sure has made an impr...ession with our customers and we appreciate you taking the time to mention it here. If you have any questions or issues going forward, please feel free to communicate with Andrew or myself, directly. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-363-6841

  • 5.0 out of 5
    March 5, 2018

    Paris was a pleasure to work with. He helped me pick out the perfect vehicle. I will definitely buy another vehicle from Tony Betten!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 4, 2018

    Excellent! Excellent! Excellent! Excellent! Excellent!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    February 27, 2018

    My vehicle was towed in unexpectedly with an engine issue. The following day, service had taken a look, diagnosed the issue and had it fixed that day.... Nice job.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 12, 2018

    Great service from start to finish. The staff pleasant and professional.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Morning, Prescilla, Thanks for taking the time and for the nice review and 5 star rating. We do our best to provide a thorough, thoughtful and troub...le free experience and it appears we hit the mark for you If you need anything or have concerns in the future, please fell free to contact me, directly. Thanks for your business. Dave Hill Customer Viewpoint Betten Ford 616-862-7000

  • 4.0 out of 5
    February 8, 2018

    There was a bit of a line, but I got service reasonably quickly. They we're efficient, professional, and were finished within 20 minutes.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Morning, Tom, Thank you so much for the positive feedback and 5 star rating. The dreaded Quick Lube line . . . Cody and the team do their level best ...to move it along and I'm glad you found the wait to be reasonable and worth it. If you have any issues or just questions, please don't hesitate to reach out to me, directly. Thanks for your business! Dave Hill Customer Viewpoint Betten Ford 616-363-6841

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