Reviews
Delightful Experience
Mark VandeVusse, our sales rep, was so helpful. This Toyota is the third vehicle we have purchased through Mark, and when the time comes again to look into a new (to us) vehicle, I know where we will be going.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Morning Stephen, Thank you so much for the positive review and the strong star rating. Mark always does a great job and we are very happy that you noticed! If you need any assistance in the future, please let me or Mark know. Thanks again, Dave Hill Customer Communications Betten Ford 616-363-6841
Great person in used car sales Mark v.
I couldn't have ask for a nicer or patient salesman than Mark V used car I will go again for my next one. Thanks Mark V and Jessica W.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful
Thank you Ben Gardner, I love my Escape. Great service, wonderful experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for taking the time to let us know about your wonderful experience, Nancy. We look forward to seeing you again and enjoy your new Escape!
My review
My service person was very good. I told him my problem, he set up a time to check it out. Everything went well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Anthony, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
Great Service!
Always first class service, quick, efficient and friendly!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maureen, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
5 Star Service
I was extremely pleased with the Service Mgr Tony Larabel, who was able to get me in quickly to service my car. My car needed service ASAP. At the Nissan dealership it was going to take more than a week. You guys are the best!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robin, Thanks so much for your kind words and 5-star review. Tony and the service guys really try to make a pleasant and timely experience for our customers and I'm glad they were able to do a good job for you. If you have any questions or need additional assistance, please feel free to contact Tony, directly or me. Thanks again, Dave Hill Betten Ford Customer Communications 616-363-6841
My experience
I've always appreciated my sales person... but am never sure that the service staff is on top of things. Supposedly my tire tread is marginal... never mentioned. My filter needs to be replaced soon... never mentioned. "I" had to tell them I had a free oil change coming... never mentioned... And, as always, things cost 2 x's as much at the dealership....
- Customer service 3.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tony Betten Ford
Amazed that the tech that reformatted my infortanment was the tech that completed the brake job. Well rounded skills.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much again, Leon. We try to do our best and, if you have any additional questions or concerns, please feel free to communicate with me. Thanks again, Dave Hill Betten Ford 616-363-6841
Car Purchase
Everyone was very friendly and extremely helpful. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Reviews like yours provide encouraging feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
xxxx poor service department.
The service manager/department can't fix anything.xxxx poor.they damaged my door on my 50k truck.been back 3 times still isn't fixed.if you want to get treated like xxxx go to Tony Betten .deal with the service manager Tony he is some kinda work.ill never buy from Tony Betten again.my money spends any where.worst dealership experience ever.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car