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Pat Milliken Ford

(1,953 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2023 state dealer award
View 9 awards
2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award
New (313) 731-0710 (313) 731-0710
Used (313) 731-6420 (313) 731-6420
Service (313) 915-4901 (313) 915-4901

Reviews

(1,953 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pat Milliken Ford from DealerRater.

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Awesome Experience!

Sean Kelly was wonderful! This was my first time leasing a vehicle & he helped every step of the way! He is very knowledgeable & really looks out for his customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Beyond Great Service

I recently took my vehicle in for the "Works", oil change and tire rotation. Somehow my key for the locking lug nuts was missing. I got a ride home to look for it. Before I could call the service department and tell them to cut off the locking lug nuts, they had found a way to remove them, rotate my tires and provide me with a new set of locking lug nuts. Exceptional service! You have a customer for life. Thank you service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great sales and service

My salesperson, Kevin Creech @ Pat Milliken Ford, was great. I was upgrading from a 2011 Fiesta to the 2015 Focus. I purchased the Fiesta new and took it to Pat Milliken for all of it's service needs so picking them to buy a car was a no brainer. Kevin went above and beyond to make sure I was happy. I'd recommend him and this dealership to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service

Just started my second lease through Pat Milliken Ford and the experience was great, thanks to Shauntice Richardson. Shauntice was patient, thorough in going over all of my options. Thanks to her efficiency the whole process went smoothly. She worked around my busy schedule, completed everything in one afternoon and I got a great deal in the process. I highly recommend Shauntice to anyone looking to purchase or lease a Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great sales personal

Edgar Evans was my sales person, and he kept me informed on when my car would be produced and delivered .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great 1st time leasing experience!

As a new US resident and a 1st time car buyer, buying or leasing a car was a bit overwhelming for me. I am glad that my family has highly recommended Pat Milliken dealership. From the first visit to Pat Milliken , my husband and I were given friendly welcome and excellent service by salesperson, Ed Osborne. Mr. Osborne is personable , accommodating, and very enthusiastic throughout the whole purchasing deal. I am very thankful on how he guided us in making a good decision in a major investment like this. We are happy with our new lease Ford Focus 2015! This is a great place to start for 1st time buyers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Updating to a new Ford Fusion

My experience was a good one thanks to Don Barker and his patience in explanations and assisting me with my decisions. I am more than satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

GREAT EXPERIENCE!!!

Our overall experience with Joe Balhorn at Pat Miliken Ford was flawless!!! Being a working parent and trying to help my 20 year old through the process of leasing I was so happy that I could do a lot of the pre "paper work" via the Internet. By the time we went to see Joe, he had everything ready and we were completely done in under an hour!!!! Joe, as well as his team, were very efficient. Would DEFINITELY recommend him to friends, family or anyone who sees this review!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Shauntice Richmond is a GREAT SALESPERSON!!

SHAUNTICE RICHMOND IS THE GREATEST SALESPERSON!! I love being her customer because I know that I am going to get the "greatest" service. She really knows her stuff and I am always happy when I leave Pat Milliken Ford after doing business with her. There are always a great selection of vehicles to choose from. I would like to thank Pat Milliken Ford Dealership and Shauntice Richmond for the fine presentation of all vehicles. I truly love you guys!! :-) :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

I want to thank Kevin Creech from Pat Milliken Ford for his excellent service, I got what I had in mi mind for a very good deal. Pat Milliken Ford best dealership ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.