Preferred Ford

I worked with Chris on the trade in of my vehicle and the purchase of a used Chrysler Town and Country. We both knew going into the deal the the Town and... Country needed a new left read wheel bearing. The dealership agreed to replace the bearing at no cost to me. While being repaired, it was discovered by the mechanic that there were two other issues with the car. I had already purchased the vehicle but the dealer fixed the other two issues at no cost to me. I really appreciated the Sales Manager, Dave, standing behind the car his staff sold me and making sure that the car was in perfect running order and that I was totally satisfied. I have read horror stories of people buying a used car only to discover mechanical problems later and being "hung out to dry" by the dealer from whom the car was purchased. Not so at Preferred; they stood behind their product without any hesitation. I would recommend the Preferred dealerships in Muskegon and Grand Haven. This was my second used car purchase at Preferred Ford in Grand Haven. It is a nice place to do business!

Worked with Big Josh on trading my truck in on a new one. Will definitely be the first place I go for our next purchase. Thanks for all you did getting... this deal done Josh!

As always, I found the staff in the service department both helpful and pleasant. They did a great job and it was done in a timely fashion. I will continue... to bring my Edge back to this dealership even though i live in another city.

A experience with Cody and the entire staff. Process was made very clear and simple. No surprises at time of signing which I appreciate. Will do business... with again!

I am very satisfied with Preferred Ford. Their customer service is excellent and their work is done in a timely manner and very satisfactory. I appreciate... the comfort of the waiting area.

Had my winter tires installed on car. Told in advance that I needed shuttle service. I had to wait one hour for the driver to arrive. Also was told... the service would take 2 to 4 hours but car was there for 6.5 hours before it was done.

Brought my car in for an alignment. Waited in the customer wait area. Good seating. Water available. Plenty of magazines to read. My car was taken to the... repair shop shortly after I arrived. Waited for it to get done and was notified promptly that it was ready. The car drove better after being fixed.

Service department gets my vehicle in quickly when I’ve needed repairs. Friendly staff that is always pleasant to deal with. Would highly recommend this... dealership.

Everything went very well. I appreciated how quickly the entire procedure. Abe, the customer service man, was very professional and friendly. He... is very knowledgeable about the work that needed to done. The entire process was a good experience.

The best place to go for your buying a new car or truck plus service is great they make you feel like family at Prefferd Ford