Preferred Ford

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Preferred Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 8:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2010

Preferred Ford welcomes you to come by and visit our dealership in Grand Haven, Michigan, where you can check out our co

...

mplete selection of new and used Ford cars, trucks, and SUVs. As a leading auto dealership in our community, we take pride in the vehicles we sell. We are dedicated to providing our customers with an excellent customer experience and great service. We are proud to be the Home of West Michigans ONLY FORD DEALER 10 yr, 100000 Mile Warranty!

"We are dedicated to providing our customers with an excellent customer experience and great service."

Service

Oil, Filter Change

$14.95

New Brake Pads/Shoes (Rear)

$179.95

New Brake Pads/Shoes (Front)

$179.95

New Battery

$99.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
255 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • May 14, 2016

    I worked with Chris on the trade in of my vehicle and the purchase of a used Chrysler Town and Country. We both knew going into the deal the the Town and... Country needed a new left read wheel bearing. The dealership agreed to replace the bearing at no cost to me. While being repaired, it was discovered by the mechanic that there were two other issues with the car. I had already purchased the vehicle but the dealer fixed the other two issues at no cost to me. I really appreciated the Sales Manager, Dave, standing behind the car his staff sold me and making sure that the car was in perfect running order and that I was totally satisfied. I have read horror stories of people buying a used car only to discover mechanical problems later and being "hung out to dry" by the dealer from whom the car was purchased. Not so at Preferred; they stood behind their product without any hesitation. I would recommend the Preferred dealerships in Muskegon and Grand Haven. This was my second used car purchase at Preferred Ford in Grand Haven. It is a nice place to do business!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank-you Posey, I am so happy to hear that you are satisfied with your Town & Country! I am glad Chris, Dave and our dealership could provide you wit...h excellent service and make sure your vehicle was in tip top shape! Thank-you for choosing Preferred Ford!

  • 5.0 out of 5
    December 4, 2019

    Worked with Big Josh on trading my truck in on a new one. Will definitely be the first place I go for our next purchase. Thanks for all you did getting... this deal done Josh!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We love reading reviews like this one! Thanks for taking a moment to share your experience with others Chad! We are so glad Josh has earned your prais...e! Congratulations and thanks for buying from us!

  • January 15, 2019

    As always, I found the staff in the service department both helpful and pleasant. They did a great job and it was done in a timely fashion. I will continue... to bring my Edge back to this dealership even though i live in another city.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Marilynn, thank you for giving us the highest rating! We hope you continue to choose us for all of your future automotive needs, and we hope to see yo...u again soon. Until next time, have a great day! The Preferred Ford Team

  • 5.0 out of 5
    November 27, 2019

    A experience with Cody and the entire staff. Process was made very clear and simple. No surprises at time of signing which I appreciate. Will do business... with again!

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for a wonderful review George! We are so glad to hear your buying experience with Cody went smoothly! Congratulations and thank you for choo...sing us! The Preferred Ford Team

  • 5.0 out of 5
    November 7, 2019

    I am very satisfied with Preferred Ford. Their customer service is excellent and their work is done in a timely manner and very satisfactory. I appreciate... the comfort of the waiting area.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    June, thank you for taking a moment to leave this review here. It was a pleasure to serve you and we look forward to doing so again in the future. The... Preferred Ford Team

  • 4.0 out of 5
    October 30, 2019

    Had my winter tires installed on car. Told in advance that I needed shuttle service. I had to wait one hour for the driver to arrive. Also was told... the service would take 2 to 4 hours but car was there for 6.5 hours before it was done.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Pat your time is valuable and we are sorry about the wait. We appreciate ...you for taking a moment to write this review and to inform us about the issue. If you would be willing to discus it further please call our Service Manager Bryce at 616-8420-0600. Thank you! The Preferred Ford Team

  • 5.0 out of 5
    October 9, 2019

    Brought my car in for an alignment. Waited in the customer wait area. Good seating. Water available. Plenty of magazines to read. My car was taken to the... repair shop shortly after I arrived. Waited for it to get done and was notified promptly that it was ready. The car drove better after being fixed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Roger, thank for sharing your recent service experience with others. We are glad to know our service team took care of your car in a professional mann...er and you have enjoyed our amenities. Please let us know if there is anything else we can do to help. The Preferred Ford Team

  • 5.0 out of 5
    October 4, 2019

    Service department gets my vehicle in quickly when I’ve needed repairs. Friendly staff that is always pleasant to deal with. Would highly recommend this... dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kathy, thanks for taking a few moments to write this review for us! We are thrilled to know our Service Department takes such a great care of your nee...ds. Thank you for choosing us! The Preferred Ford Team

  • 5.0 out of 5
    July 10, 2019

    Everything went very well. I appreciated how quickly the entire procedure. Abe, the customer service man, was very professional and friendly. He... is very knowledgeable about the work that needed to done. The entire process was a good experience.

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Curtis, thanks for taking a moment to review us here, and for mentioning Abe. We are pleased to know your visit at our Ford Service Department went we...ll, and our team was able to take care of your car needs in a timely manner. Thank you for choosing us! The Preferred Ford Team

  • 5.0 out of 5
    July 3, 2019

    The best place to go for your buying a new car or truck plus service is great they make you feel like family at Prefferd Ford

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    Dealer Response

    Robert, thank you for giving us the best rating and for your kind words! We appreciate your continuous business! The Preferred Ford Team

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