Preferred Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
277 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    December 15, 2020

    Great people to buy from. Helpful and kind and great prices and family friendly room for the kids is great! Second time buying from Here and will be back.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    December 15, 2020

    Appt.time 11:15am call at 4:40 pm on hold for 10 minutes then the service rep (Brice) rude well we are busy can you call give a update. When will it be... done maybe 1 hour to 1.5 hours more we are busy but I had a appointment at 11:15. No call we forgot to call and tell you it is done different rep (Brice ) done for the day. Not Great service

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • February 5, 2020

    We have been going to Preferred Ford of Grand Haven for a few years and have been very pleased with them. We have purchased two vehicles from them and... have been very happy with both experiences. Our sales representative Dennis took care of everything, locating and getting us exactly what we needed and wanted. He also got us very good pricing. We would highly recommend purchasing your next new vehicle at Preferred Ford of Grand Haven.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for being a loyal customer! We appreciate this great feedback and 5 star- rating!

  • 5.0 out of 5
    December 14, 2020

    Very positive experience. Chad "Ducky" was great to work with on the purchase...responsive to questions, fair, and not pushy. Had an issue with a door... not latching immediately after the purchase...he and the team at Preferred worked to make sure it was addressed, and that everything was made right. Would use and recommend for future purchases. Thanks!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 12, 2020

    Shay was super friendly and helpful! This was my first time getting a car by myself and she made it super simple and answered every single one of my questions.... I went in for ONE test drive the day after we talked on the phone and I came back with a new car.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 10, 2020

    Logan Young was very knowledgeable and informative with our car buying experience. He answered every question we had, and did a great job with making us... feel welcome and comfortable.

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    Shopped for a new car
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  • 5.0 out of 5
    October 15, 2020

    I appreciated the overall quality of visit. Helpful customer service and efficient service. Because of COVID, only had under 900 miles but a year and... four months had passed since purchased! Was thankful for vehicle reminder of needed change. Thank you to Team Preferred!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Catherine thank you so much for taking a moment to share your opinion. We love hearing that our Service Team was helpful and efficient. We look forwar...d to seeing you again!

  • 5.0 out of 5
    October 15, 2020

    Great experience..they were right on for any questions...Kim was awesome..I would highly recommend this preferred team to my friend and family...very satisfied... will go back again.. thanks

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mark, we are thrilled to hear Kim and the rest of our team were able to provide excellent buying experience. Congratulations and thank you for choosin...g us!

  • 5.0 out of 5
    October 14, 2020

    Timely. Good communication. Well done. Made call for part availability. Set schedule and satisfied with work. Would likely utilize this service again.... Would not hesitate.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking a moment to share a few words Dan! We appreciate your support!

  • 5.0 out of 5
    October 13, 2020

    Prompt, professional salesman and sales manager. Seamless quote and honest trade-in evaluation. No nonsense approach to a car purchase...uniquely refreshing.... Would gladly purchase from again.

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We love reading feedback like this one David! Thank you so much for taking a moment to share!

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