Preferred Ford

Diego was.great; friendly, professional and knowledgeable! We bought a used XT6 which he showed, reviewed with full service to customer in mind. Thanks again Diego!

We bought a 2018 Acadia Denali, Diego was our sales person. He did a great job walking us through everything that we needed to do to make sure we got everything right. We are happy with our purchase. Thanks again Diego!!

I bought a used Firs Explorer. There was a big push for a month end sale. The blinker was broken when I test drive the car and they agreed to fix it if I paid for the car by month end. I went to pick up the car and it had not been fixed. They gave me a new car to drive which was one good thing they did. we got the car we purchased about three weeks later. Before I bought the car, I asked about the tires - I was told by the salesperson they they had a couple of years left - the treads were a 7. After we got the car, there were issues with tires. We had to get new tires 2 weeks later and broke tire states the tires were shot. There was also some very expensive work we need to get done or they would not stay in balance. I don’t think the service inspection sent by the sales person could have been for this car.

My Husband and I leased a car Saturday Dec. 30. Our sales person was Jason Holshoe-he was absolutely the BEST. It took a little time and Jason could not have been more patient with us. He has a great sense of Humor and managed to get us where we wanted to be in a lease. This was New Years eve. he stayed until the final end and walk with us to our new car mind you the store closes at 3:00 and it was past 4:30. We would differently recommend Jason to anyone looking for a vehicle. We also think he should get a big at-a-boy or a raise or both. He offers the best customer service. Sincerely-Mike & Bonnie

Ducky was exceptional salesman!! This is twice 2019 & today 2023 we purchased 2 new high-end vehicles!! Both from Ducky (Chad). Great customer service!! Great communication!! Went above & beyond to get us what we was looking for! Met Tony also! Great guy too!! Have & will again deal at Ford in Grand Haven!! Thanks again guys!!

Buyer beware! I have leased two prior trucks with this dealership and was very happy. For my third lease, it was a totally different story. They gave me my lease price in writing, signed by a manager, and I was all set to lease the truck. Hours before I was to drive down and complete the deal, they changed all the numbers on me and raised my payment by 55% claiming there was a computer glitch! I did not lease the truck. Apologies were expressed by the dealership but no attempt was made to make it right. That’s how they treat established customers I guess. Very disappointed and would no longer recommend them to anyone.

Service department is terrible at communicating and conveniently forgot to pick me up for shuttle service 3 separate times. Inconvenience to say the least.

This place has led to one of the WORST situations due to their poor vehicle inspections and selling us a lemon. My boyfriend purchased a car from them after we got in an accident. We barely had it for 2 weeks before it has dangerous electrical problems such as Turing off while driving. Took it in to get fixed, this took well over 3 months and when we drove the car for one day it did the exact same thing. This entire experience has been a complete nightmare of lost sleep and may cost us our jobs at our place of employment due to them giving us a garbage vehicle. We had to spend a month on rentals before they gave us a car to drive around. Now we're back jn the same situation and just told to wait as they don't have the ability to do it again yet. Avoid this place at all costs the staff may be nice but the amount of hardship they will inflict if they give you a lemon isn't worth it.

While looking for a replacement vehicle due to the current market conditions I had expanded my searching to facebook marketplace in different parts of the country while sitting at the laptop one weekend night. On a whim I sent a message to a listing near 1,000 miles away that had gone up that day, being the weekend I had absolutely no expectations of any sort of reply or tangible progress, or even high hopes for a random listing from facebook marketplace. At 2 am well outside of business hours while i was sleeping Tee responded that yes the vehicle was available. A few messages were exchanged on the Saturday with Tee stating he would confirm an out of state sale would be possible and we would go from there. Sunday while the dealership was closed Tee messaged that the sales manager had no issue and it was up to the gm he would let me know when they were working and could confirm. He also forwarded a link to get the financing end pushed through soon as approval was given. First thing monday morning Tee messaged that we were good to go, a final sheet of price details was forwarded over, the dealer fees were entirely reasonable, there were no hidden charges or pushes for unwanted fluff. Tee suggested wax undercoating an absolutely vital product in the salted parts of the country at an entirely reasonable price I declined only on the basis that it is something i do myself each year. But the consideration and offer of an actual vital product at a reasonable price was appreciated. A brief phone call was made where a deposit was left and we discussed pickup times. My schedule was best to do the following day if a flight could be arranged. It was Tee’s day off but he offered to come in anyway to facilitate the transaction, he also arranged for me to be picked up from my hotel in the morning 45 minutes from Grand Haven. A flight was booked, hotel arranged, certified check for downpayment picked up. Got home, packed a change of clothes and toothbrush and was off to the airport, I landed around midnight, had an adventure getting to my hotel several miles away and immediately passed out. I woke up to see Tee had checked in on how things went at 1am. In the morning on time as arranged the driver from the Preferred Ford was there to pick me up. A very nice and sociable man he made the 45 minute trip through a storm an entirely pleasant experience. I have bought a lot of cars and had many dealership experiences. Including from dealerships that solely focus on marketing high volume out of state traffic to the point of pay for travel to get you there where you arrive to a traffic jam parking lot with handler employees whose role is specifically to guide each individual of the customer flow to the proper person for their transaction and send you back out the door. This was not that in any way, the process was actually faster and more efficient without feeling like you literally were being pushed out the door so a schedule of other customers could be kept. Upon arriving I met directly with Tee, saw the vehicle, went to the finance room where Tony completed the transaction pleasantly and quickly and was back to the truck to get on the road basically as soon as the temp tag had finished printing. I was utterly amazed at how fast and easy Preferred Ford made the process. Start to finish it was an absolutely fantastic experience beating out that of many other much larger dealerships I’ve worked with.

Had my car into Preferred Ford, Grand Haven for two issues back in March. One of the issues was that the windshield wipers on my 2022 Edge were scratching my windshield. They told me that they needed to write up a special Ford Corporate ticket for approval to replace under warranty, and they would get back to me. I waited three months with no contact. In July, i left three separate voicemails to the service manager (he never answers his phone) with details of the issue, what i was told by his staff, and what are next steps. ZERO response. Then i called the dealership GM in early August. He asked if he could dig into the master, and that he get back to me within 24 hours. Guess what, NOTHING! Do not give them business!