Romano Subaru

3.6
(62 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed

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Reviews

3.6
(62 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Wonderful service and what a clean establishment.

Wonderful service and what a clean establishment. Thank you for the excellent service. I am so grateful to have found these lovely people.

5.0

Wonderful service and what a clean establishment.

Wonderful service and what a clean establishment. Thank you for the excellent service. I am so grateful to have found these lovely people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

We can't say enough good things about Romano Subaru.

We can't say enough good things about Romano Subaru. Our purchase was made online and the car delivered to our home which is about a 2 hour drive from the dealership. The entire process was much easier than going into a dealership to purchase a car.

5.0

We can't say enough good things about Romano Subaru.

We can't say enough good things about Romano Subaru. Our purchase was made online and the car delivered to our home which is about a 2 hour drive from the dealership. The entire process was much easier than going into a dealership to purchase a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Ryan at Romano Subaru was excellent.

Ryan at Romano Subaru was excellent. He always gets back on time. He's very fair very professional. I just think the world of him and would recommend Romano Subaru in Syracuse to anyone with a Subaru.! They know their stuff!! Martha Summa

5.0

Ryan at Romano Subaru was excellent.

Ryan at Romano Subaru was excellent. He always gets back on time. He's very fair very professional. I just think the world of him and would recommend Romano Subaru in Syracuse to anyone with a Subaru.! They know their stuff!! Martha Summa

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Bought a 2021 cross trek nothing but problems repair shop

Bought a 2021 cross trek nothing but problems repair shop rude talk down to u never can find the problem have to contact Subaru to get anything covered buyer beware it’s one thing to buy a car but u need good repair shop.

1.0

Bought a 2021 cross trek nothing but problems repair shop

Bought a 2021 cross trek nothing but problems repair shop rude talk down to u never can find the problem have to contact Subaru to get anything covered buyer beware it’s one thing to buy a car but u need good repair shop.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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1.0

Worst dealership I’ve ever dealt with!

Worst dealership I’ve ever dealt with! Save yourself and go to another dealership to buy a car. They lie, don’t honor their word, talk down to you, their paperwork is messy and they hurry you up, claiming they have another client so you can’t read the paperwork which is not what you agreed to prior to him filling out his greasy paperwork! They are snakes and the man I dealt with made me feel very uncomfortable, talked down to me and was extremely disrespectful to me not only as a customer but as a woman! No man should speak to a woman in such a manner! I would highly recommend going elsewhere for your car buying needs! Worst car buying experience of my life and I hope no one else gets robbed and treated the way I did!

1.0

Worst dealership I’ve ever dealt with!

Worst dealership I’ve ever dealt with! Save yourself and go to another dealership to buy a car. They lie, don’t honor their word, talk down to you, their paperwork is messy and they hurry you up, claiming they have another client so you can’t read the paperwork which is not what you agreed to prior to him filling out his greasy paperwork! They are snakes and the man I dealt with made me feel very uncomfortable, talked down to me and was extremely disrespectful to me not only as a customer but as a woman! No man should speak to a woman in such a manner! I would highly recommend going elsewhere for your car buying needs! Worst car buying experience of my life and I hope no one else gets robbed and treated the way I did!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.
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5.0

My new to me car

This was my first time buying a vehicle from Romano Subaru. It was very good from beginning to end. My dad had leased his last vehicle from Romano Toyota, so all I heard were great things. It was a very smooth process. I had just a couple spots to be addressed on the body of the car and my salesman Joe R was awesome and handled them for/with me.

5.0

My new to me car

This was my first time buying a vehicle from Romano Subaru. It was very good from beginning to end. My dad had leased his last vehicle from Romano Toyota, so all I heard were great things. It was a very smooth process. I had just a couple spots to be addressed on the body of the car and my salesman Joe R was awesome and handled them for/with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

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5.0

When we were looking for our first SUBARU we were calling

When we were looking for our first SUBARU we were calling around as cars were hard to find and we spoke to a great Sales person named Sarah. She helped us decide that SUBARU was meant for us.. Upon speaking to her one day she turned us over to Scott Stocking who called my husband within two hours and asked if we would be interested in a lease that was turned in with only 20,000 miles on it. .We now own that Subaru and Scott was more than helpful to deal with in the purchasing of it We appreciate Romano Subaru and hope to do business with them in the future!!! Thank you Sara and Scott!

5.0

When we were looking for our first SUBARU we were calling

When we were looking for our first SUBARU we were calling around as cars were hard to find and we spoke to a great Sales person named Sarah. She helped us decide that SUBARU was meant for us.. Upon speaking to her one day she turned us over to Scott Stocking who called my husband within two hours and asked if we would be interested in a lease that was turned in with only 20,000 miles on it. .We now own that Subaru and Scott was more than helpful to deal with in the purchasing of it We appreciate Romano Subaru and hope to do business with them in the future!!! Thank you Sara and Scott!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Uncommunicative, Unresponsive, and Uncaring,

In my entire life I have never ever been treated so badly when purchasing anything. This is NOT how a business should be run. All I needed was a sincere apology and better communication from Romano Subaru. Instead I was met with confrontation. We know there are aspects of any business that are out of their control, but you should treat your customers with respect and decency, not blame and vague delayed answers. Telling the truth is not a threat Borzou Razmjou, it's the right thing to do. You could have fixed this deal but you chose this path instead. I hope it was worth it. If you, your family, or friends ever think about doing business with Borzou Razmjou and Romano Subaru, you should think long, and think hard about their values and what they truly stand for, because it is most certainly NOT the customer.

1.0

Uncommunicative, Unresponsive, and Uncaring,

In my entire life I have never ever been treated so badly when purchasing anything. This is NOT how a business should be run. All I needed was a sincere apology and better communication from Romano Subaru. Instead I was met with confrontation. We know there are aspects of any business that are out of their control, but you should treat your customers with respect and decency, not blame and vague delayed answers. Telling the truth is not a threat Borzou Razmjou, it's the right thing to do. You could have fixed this deal but you chose this path instead. I hope it was worth it. If you, your family, or friends ever think about doing business with Borzou Razmjou and Romano Subaru, you should think long, and think hard about their values and what they truly stand for, because it is most certainly NOT the customer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out toRick Rossen at 315-475-7933 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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1.0

In my entire life I have never ever been treated so badly

In my entire life I have never ever been treated so badly when purchasing anything. This is NOT how a business should be run. All I needed was a sincere apology and better communication from Romano Subaru. Instead I was met with confrontation. We know there are aspects of any business that are out of their control, but you should treat your customers with respect and decency, not blame and vague delayed answers. Telling the truth is not a threat Borzou Razmjou, it's the right thing to do. You could have fixed this deal but you chose this path instead. I hope it was worth it. If you, your family, or friends ever think about doing business with Borzou Razmjou and Romano Subaru, you should think long, and think hard about their values and what they truly stand for, because it is most certainly NOT the customer.

1.0

In my entire life I have never ever been treated so badly

In my entire life I have never ever been treated so badly when purchasing anything. This is NOT how a business should be run. All I needed was a sincere apology and better communication from Romano Subaru. Instead I was met with confrontation. We know there are aspects of any business that are out of their control, but you should treat your customers with respect and decency, not blame and vague delayed answers. Telling the truth is not a threat Borzou Razmjou, it's the right thing to do. You could have fixed this deal but you chose this path instead. I hope it was worth it. If you, your family, or friends ever think about doing business with Borzou Razmjou and Romano Subaru, you should think long, and think hard about their values and what they truly stand for, because it is most certainly NOT the customer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
10 people out of 10 found this review helpful.
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1.0

Beware** Romano Subaru - As a customer, I was told to...

Beware** Romano Subaru - As a customer, I was told to “Leave!”, when I asked why they were over charging an 83 yr old woman $3,269.00 for a new car! On 9/14/21 My For the second time that week, my 83 yr old mother asked me to drive from Rochester to Syracuse to help her purchase a new 2021 Subaru Crosstrak from Romano Subaru. My Dad passed away not long ago and she always depending on him for support with these kind of purchases. So I spent many hours calling around looking for her possibly “last car” and when asked to help of course I said “yes”… She had many, many questions about the cost of the car, the trade in value and so on, all of which I couldn’t answer right away. In general, there were two visits to RS (Romano Subaru) over the course of two days, one to see the car and the other to finish the “paper work”… on the 2nd day I asked the sales rep, for clarification on deal #83692, I was told the Dealership doesn’t have any obligation to disclose, in anyway, how they came up with the deal, (i.e. how much they would give her for the trade in and how much they would take off the new car and so on). So feeling a bit confused by the comment, not feeling good about the details as they were presented to us, no way I could comfort my mom’s inquiries and putting me in a position so I just couldn’t clearly recommend she should proceed with the purchase. So while the Sales rep and my mom were talking about the New Car details and how excited she was to get it, the color and so on… I excused myself waked across the show room floor, over to see the “Sales Manager”. He was in an office area (a glass booth in front of the show room floor), I knocked on the steel frame door and asked “could ask you a question about these numbers for my mom’s car?”, he slowly looked up from his desk and pensively said “yes…” next I pointed to to a few figures I had jotted down on the back of a folder, i.e information I found in the internet and wanted to see if I he could help me understand them better as it pertained to the deal. Note, before I could get my full question out of my mouth, the guy next to the Sale manager, in that same glassed in office area, starting interrupting me with comments about how “Kelly blue book wasn’t a correct source for information and couldn’t be used”. I then tried to respectfully restate my observations… (below). KBB - Kelly Blue Book KBB $27,996 New 2021 Subaru Crosstrek Premium package at fair market value. KBB $6,892 Used 2011 Subaru Foster, lowest package group and in fair condition from KBB.. Note - The car was in Much better shape, but for the purpose of this posting I grossly undervalued the trade in condition to just “fair” and fair market value. RS - Romano Subaru Note - I have the paperwork if anyone would like to see it. RS $29,944 New MSRP RS $5,544 Trade in offer. Math summary: The deal was over by more than $3,296.00 and I was very concerned they were taking advantage of my mom who didn’t completely understand what she was signing up for! Still at the SM’s desk, I was very surprised when the SM asked me if MY name was on the “deal”or not?, I said “no”, it’s my mom’s name and she’s in the other room across the show room floor”, he then in a RAISED voice said “then, I’m done talking with you!”, “get out, get out of my office!” “In fact get out of the building…leave”! Frustrated by that response, confused why the assistance manager was now telling me to “get out” and shouting me down.. in a defensive reaction “i asked the SM why you are being such a “xxxxx to me?!!” (Obviously I could have handled differently) So at this point I feel like he could have said something like… I’m sorry but I’m not the guy to need to talk to or let me help you get to someone who can… (obviously this could’ve handled another way) but no one likes to be treated rudely, by anyone at anytime and I felt like this guy was way out of line. I was escorted outside and told don’t come back in! While I was outside, the store owner stopped in the showroom and apparently talked directly to my mom, who was still in the sale’s rep’s cube and he said I was “outside” and everything was okay. (not sure what else was said I wasn’t there.) later on I asked the sales rep if the SM would come out of his office and apologize in front of my mom and I for his rude behavior (to make my mom feel better), but he said he wouldn’t because I called him a “xxxxx”. After the rest of the transaction was completed, mom got her new car and Romano never explained why they potentially over charged an 83yr old woman > $3,292.00 and why they did what they did to me. I have managed customer facing call centers, married for 30yrs, a father of two boys both Eagle Scouts, have been a little league manager for 8yrs and a Boy Scout Scout master for 40 boys in Fairport NY and have NEVER been treated that poorly. All I can say is… be very, very aware!

1.0

Beware** Romano Subaru - As a customer, I was told to...

Beware** Romano Subaru - As a customer, I was told to “Leave!”, when I asked why they were over charging an 83 yr old woman $3,269.00 for a new car! On 9/14/21 My For the second time that week, my 83 yr old mother asked me to drive from Rochester to Syracuse to help her purchase a new 2021 Subaru Crosstrak from Romano Subaru. My Dad passed away not long ago and she always depending on him for support with these kind of purchases. So I spent many hours calling around looking for her possibly “last car” and when asked to help of course I said “yes”… She had many, many questions about the cost of the car, the trade in value and so on, all of which I couldn’t answer right away. In general, there were two visits to RS (Romano Subaru) over the course of two days, one to see the car and the other to finish the “paper work”… on the 2nd day I asked the sales rep, for clarification on deal #83692, I was told the Dealership doesn’t have any obligation to disclose, in anyway, how they came up with the deal, (i.e. how much they would give her for the trade in and how much they would take off the new car and so on). So feeling a bit confused by the comment, not feeling good about the details as they were presented to us, no way I could comfort my mom’s inquiries and putting me in a position so I just couldn’t clearly recommend she should proceed with the purchase. So while the Sales rep and my mom were talking about the New Car details and how excited she was to get it, the color and so on… I excused myself waked across the show room floor, over to see the “Sales Manager”. He was in an office area (a glass booth in front of the show room floor), I knocked on the steel frame door and asked “could ask you a question about these numbers for my mom’s car?”, he slowly looked up from his desk and pensively said “yes…” next I pointed to to a few figures I had jotted down on the back of a folder, i.e information I found in the internet and wanted to see if I he could help me understand them better as it pertained to the deal. Note, before I could get my full question out of my mouth, the guy next to the Sale manager, in that same glassed in office area, starting interrupting me with comments about how “Kelly blue book wasn’t a correct source for information and couldn’t be used”. I then tried to respectfully restate my observations… (below). KBB - Kelly Blue Book KBB $27,996 New 2021 Subaru Crosstrek Premium package at fair market value. KBB $6,892 Used 2011 Subaru Foster, lowest package group and in fair condition from KBB.. Note - The car was in Much better shape, but for the purpose of this posting I grossly undervalued the trade in condition to just “fair” and fair market value. RS - Romano Subaru Note - I have the paperwork if anyone would like to see it. RS $29,944 New MSRP RS $5,544 Trade in offer. Math summary: The deal was over by more than $3,296.00 and I was very concerned they were taking advantage of my mom who didn’t completely understand what she was signing up for! Still at the SM’s desk, I was very surprised when the SM asked me if MY name was on the “deal”or not?, I said “no”, it’s my mom’s name and she’s in the other room across the show room floor”, he then in a RAISED voice said “then, I’m done talking with you!”, “get out, get out of my office!” “In fact get out of the building…leave”! Frustrated by that response, confused why the assistance manager was now telling me to “get out” and shouting me down.. in a defensive reaction “i asked the SM why you are being such a “xxxxx to me?!!” (Obviously I could have handled differently) So at this point I feel like he could have said something like… I’m sorry but I’m not the guy to need to talk to or let me help you get to someone who can… (obviously this could’ve handled another way) but no one likes to be treated rudely, by anyone at anytime and I felt like this guy was way out of line. I was escorted outside and told don’t come back in! While I was outside, the store owner stopped in the showroom and apparently talked directly to my mom, who was still in the sale’s rep’s cube and he said I was “outside” and everything was okay. (not sure what else was said I wasn’t there.) later on I asked the sales rep if the SM would come out of his office and apologize in front of my mom and I for his rude behavior (to make my mom feel better), but he said he wouldn’t because I called him a “xxxxx”. After the rest of the transaction was completed, mom got her new car and Romano never explained why they potentially over charged an 83yr old woman > $3,292.00 and why they did what they did to me. I have managed customer facing call centers, married for 30yrs, a father of two boys both Eagle Scouts, have been a little league manager for 8yrs and a Boy Scout Scout master for 40 boys in Fairport NY and have NEVER been treated that poorly. All I can say is… be very, very aware!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.
Dealer response

Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to Borzou Razmjou at 315-475-7933 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon. Take care!

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