Romano Subaru

Special Offers

Subaru Ascent

Best Finance Offer on SUV Base 8-Passenger,

Expires 10/31/2018

Best Finance Offer on SUV Limited 8-Passenger,

Expires 10/31/2018

Best Finance Offer on SUV Premium 8-Passenger,

Expires 10/31/2018

Best Finance Offer on SUV Touring 7-Passenger,

Expires 10/31/2018

Other rates

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Other rates

Subaru BRZ

Best Finance Offer on Coupe tS,

Expires 10/31/2018

Other rates

Subaru Crosstrek

Best Finance Offer on SUV 2.0i,

Expires 10/31/2018

Best Finance Offer on SUV 2.0i Limited,

Expires 10/31/2018

Best Finance Offer on SUV 2.0i Premium,

Expires 10/31/2018

Other rates

Subaru Forester

Best Finance Offer on SUV Limited,

Expires 10/31/2018

Best Finance Offer on SUV Premium,

Expires 10/31/2018

Best Finance Offer on SUV Sport,

Expires 10/31/2018

Best Finance Offer on SUV 2.0XT Premium,

Expires 10/31/2018

Best Finance Offer on SUV 2.5i Limited,

Expires 10/31/2018

Other rates

Subaru Impreza

Best Finance Offer on Hatchback 2.0i,

Expires 10/31/2018

Best Finance Offer on Sedan 2.0i,

Expires 10/31/2018

Best Finance Offer on Hatchback 2.0i Limited,

Expires 10/31/2018

Best Finance Offer on Sedan 2.0i Limited,

Expires 10/31/2018

Best Finance Offer on Hatchback 2.0i Premium,

Expires 10/31/2018

Other rates

Subaru Legacy

Best Finance Offer on Sedan 2.5i,

Expires 10/31/2018

Best Finance Offer on Sedan 2.5i Limited,

Expires 10/31/2018

Best Finance Offer on Sedan 2.5i Premium,

Expires 10/31/2018

Best Finance Offer on Sedan 2.5i Sport,

Expires 10/31/2018

Best Finance Offer on Sedan 3.6R Limited,

Expires 10/31/2018

Other rates

Subaru Outback

Best Finance Offer on SUV 2.5i,

Expires 10/31/2018

Best Finance Offer on SUV 2.5i Limited,

Expires 10/31/2018

Best Finance Offer on SUV 2.5i Premium,

Expires 10/31/2018

Best Finance Offer on SUV 2.5i Touring,

Expires 10/31/2018

Best Finance Offer on SUV 3.6R Limited,

Expires 10/31/2018

Other rates

Subaru WRX

Best Finance Offer on Sedan Base,

Expires 10/31/2018

Best Finance Offer on Sedan Limited,

Expires 10/31/2018

Best Finance Offer on Sedan Premium,

Expires 10/31/2018

Best Finance Offer on Sedan Base,

Expires 10/31/2018

Other rates

Subaru WRX STI

Best Finance Offer on Sedan Base,

Expires 10/31/2018

Other rates

See all Special Offers

Reviews

3.4 out of 5 3.4

15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

1.0 out of 5

very rude staff including sales representative

by Ric Todd from syracuse

August 8, 2018

very rude staff including sales representative and sales manager. do not have ethics, not customer friendly, just focused on money but not service. Appears... that it is the culture of Romano Subaru that they are very self and money centered and no respect for customers

1.0 out of 5
Customer Service

1.0 out of 5
Quality of Repair

1.0 out of 5
Overall Facilities

1.0 out of 5
Buying Process

Does not recommend this dealer

Shopped for a new car

Did not make a purchase

0 people out of 0 found this review helpful. Did you?

Dealer Response
Ric, Customer satisfaction is our highest priority here at Romano Subaru. We would never want one of our customers feeling unhappy with the customer s...ervice provided. I could not find your information in our system and would really appreciate it if you would contact me directly at (315) 475-7933 to review your situation. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Thank you, Borzou Razmjou General Manager

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1.0 out of 5

UNBELIEVABLE!

by MARY STANHOPE from CHITTENANGO

March 14, 2018

APT. 4 AIR BAG RPLCMT. CAR N BREAKS WORKED! LEFT W NO BREAK FLUID NO BREAKS! CAR TOWED. 2 DAYS WRK LOST /HALF TAX RTRN!

Not Applicable
Customer Service

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Quality of Repair

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Overall Facilities

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Buying Process

Does not recommend this dealer

Came in for service or repair

Did make a purchase

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Dealer Response
We always strive to maintain great customer relations with our customers and we truly apologize that in this situation we were unable to reach a happy... resolution. Unfortunately, we strongly disagree with Ms. Stanhope's allegations, in reference to her service experience with our dealership. -On 11/28/17 Ms. Stanhope brought her 2009 Legacy in for service. At that time the vehicle has 173,643 miles reported. The vehicle had numerous fluid leaks and suspension issues. Ms. Stanhope declined all repairs and the vehicle was picked up on 11/29/17. -The vehicle was brought back on 3/5/18 with reported mileage of 177,697. Our technician stated "The vehicle is unsafe to be driven, brake pedal goes to the floor" and advised that the vehicle should not be driven. Further stating "The brake lines have excessive rust." Again, Ms. Stanhope refused repairs and left our shop on 3/6/18. Ms. Stanhope's statements are materially false and malicious, however we do truly apologize that we were unable to reach a resolution.

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FEATURED REVIEW

5.0 out of 5

happy with purchase

by Bob, the old guy from Trumansburg, NY

March 23, 2017

Good experience; courteous, helpful salesperson(Marc). Car was ready when scheduled, features explained. Buying process fast and easy. Would buy there... again.

5.0 out of 5
Customer Service

Not Applicable
Quality of Repair

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Overall Facilities

5.0 out of 5
Buying Process

Does recommend this dealer

Shopped for a new car

Did make a purchase

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Dealer Response
Bob, thank you for the great review. We are so happy to hear that you had a great experience and we truly appreciate your business. Enjoy your new rid...e!

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5.0 out of 5

best car buying experience ever

by cviola from floral park ny

March 10, 2018

Bought my used 2015 Subaru Outback Limited from here a few days ago. Price was better then any dealer on the internet. They delivered the car from Syracuse... to Long Island for free. Christian Freeman made the whole process painless. I have never purchased a car without seeing it first but I was assured I would not be disappointed. I could not be any happier with the car. From beginning to end Christian answered all my questions promptly. I would recommend Romano Subaru to anyone looking for a stress free buying experience. Thanks guys

5.0 out of 5
Customer Service

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Quality of Repair

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Overall Facilities

5.0 out of 5
Buying Process

Does recommend this dealer

Shopped for a used car

Did make a purchase

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Dealer Response
Thank you so much for taking the time to write us a great review. We truly appreciate your business and are so happy to hear you had a great experienc...e. We truly hope you enjoy your Outback!

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5.0 out of 5

Retired Resourse Consultant Teacher

by K. Jordan from Watertown, New York

August 3, 2017

Enjoyable experience buying our new Subaru Forester and friendly, informative service from the well informed salesperson.

5.0 out of 5
Customer Service

Not Applicable
Quality of Repair

5.0 out of 5
Overall Facilities

5.0 out of 5
Buying Process

Does recommend this dealer

Shopped for a new car

Did make a purchase

0 people out of 0 found this review helpful. Did you?

Dealer Response
Thank you for the great review! We truly hope you enjoy your new Forester!

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1.0 out of 5

Love the car but very very poor customer service.

by Angry at Romano Subaru. from Syracuse, NY

July 18, 2017

On three separate occasions I have asked for a quote for standard maintenance and I have yet to receive an answer. Every time I inquire about cost and... fees associated with routine maintenance I receive no information. I am very disappointed. I want to give you my money but you wont let me so I will not be giving my money to you anymore

1.0 out of 5
Customer Service

1.0 out of 5
Quality of Repair

2.0 out of 5
Overall Facilities

3.0 out of 5
Buying Process

Does not recommend this dealer

Shopped for a new car

Did make a purchase

1 people out of 1 found this review helpful. Did you?

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5.0 out of 5

Cool car!!

by Carl Weed from Weedsport, NY

January 31, 2017

Marc was awesome. No pressure at all. Closing the deal was easy and simple. When we went to pick up the car after it went to Ziebart Marc answered all... our questions. Thank you Marc and Romano Subaru.

5.0 out of 5
Customer Service

Not Applicable
Quality of Repair

5.0 out of 5
Overall Facilities

5.0 out of 5
Buying Process

Does recommend this dealer

Shopped for a new car

Did make a purchase

0 people out of 0 found this review helpful. Did you?

Dealer Response
Thank you Carl for the great review! We are so glad to hear you had a good experience working with Marc. We truly hope you enjoy your new car!

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4.0 out of 5

Romano Subaru review

by Carol Tyler from Syracuse NY

November 14, 2016

I have always had a good experience at Romano and with the salesman Neal Abraham. He is easy to deal with and I never felt pressured. I just purchased... my second Subaru and am happy with the product.

4.0 out of 5
Customer Service

3.0 out of 5
Quality of Repair

3.0 out of 5
Overall Facilities

4.0 out of 5
Buying Process

Does recommend this dealer

Shopped for a new car

Did make a purchase

0 people out of 0 found this review helpful. Did you?

Dealer Response
Carol, thank you so much for taking the time to review our Dealership! We are so happy to hear you have had numerous great experiences working with Ne...al. Enjoy your second Subaru, thanks again! Borzou Razmjou, General Manager

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5.0 out of 5

First time buying a Subaru was excellent!

by Megan from Oneida

August 22, 2016

This was my first time purchasing a Subaru and Tony Hill was a great salesman to work worth. My husband had many questions and Tony was able to answer... them all without any hesitation. The whole process went smoothly and I am very happy I went with Romano Subaru. The service was so great I already recommended Tony to a friend who is picking up her Subaru this week.

5.0 out of 5
Customer Service

Not Applicable
Quality of Repair

5.0 out of 5
Overall Facilities

5.0 out of 5
Buying Process

Does recommend this dealer

Shopped for a used car

Did make a purchase

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Dealer Response
Megan, we are so glad we could make your car buying experience worth while! Thank you for choosing Romano Subaru and for taking the time to review our... dealership. We truly hope you enjoy your new Subaru! Thanks again. Borzou Razmjou, General Manager

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5.0 out of 5

Two thumbs up

by Marlene from Syracuse, NY

August 21, 2016

Just added a 2017 Forester to the family.. Best decision ever to go to Romano Subaru. They made me feel supported 100% of the process. I worked with Bill... Nye and Lydia Walton. Thanks for everything, Bill!

5.0 out of 5
Customer Service

Not Applicable
Quality of Repair

5.0 out of 5
Overall Facilities

5.0 out of 5
Buying Process

Does recommend this dealer

Shopped for a new car

Did make a purchase

0 people out of 0 found this review helpful. Did you?

Dealer Response
Marlene, thank you so much for taking the time to review our dealership. We are so happy you had a great experience here working with Bill Nye! Enjoy ...your awesome new Forester and thanks again!

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Subaru Ascent

Subaru BRZ

Subaru Crosstrek

Subaru Forester

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Subaru Legacy

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Subaru WRX

Subaru WRX STI

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Romano Subaru

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Subaru Ascent

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Subaru Crosstrek

Subaru Forester

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Subaru Outback

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Subaru WRX STI

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