Heinrich Chevrolet

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
56 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 21, 2020

    I buy or lease all my vehicles from Heinrich Chevrolet. They are a great bunch of people and clean friendly atmosphere.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs!

  • 5.0 out of 5
    January 20, 2020

    Bought a 13 Chevy Sonic for my daughter. Zachary was a great salesman. Would buy from him again. Great communication! My daughter didn't feel pressured... one bit on her first car purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • January 21, 2016

    We were very satisfied with our experience at Lockport Heinrich. The entire staff are knowledgeable and friendly. Nick (younger) has helped us lease 3... vehicles now. ¿¿¿¿ Service . We have also had great experiences in the sevice department and financing.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Dave and Sharon, Congratulations on the purchase of your new vehicle. We appreciate the great review about your experience at our dealership! The feed...back is greatly appreciated and we are pleased that your vehicle purchase experience was such a positive one. Again Thank you!!

  • 1.0 out of 5
    January 15, 2020

    Tony Heary doesn't do his homework when selling his cars. He had told us out Jeep was equipped with Bluetooth and it was not. The roof had leaks with... many other problems. Don't bother buying a car here....

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Pl...ease reach out to us directly at (716) 568-7867 when you have a chance. Thank you, and we look forward to hearing from you.

  • 5.0 out of 5
    June 23, 2019

    They worked hard to find a vehicle to suit my needs

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free ...to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    March 7, 2019

    Lionel our sales person was awesome! Fast and knowledgeable! Got us a great deal on our new Camaro and went above and beyond! Thanks so much for everything... we will definitely be recommending Heinrich to everyone!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 26, 2019

    Lionel was very accommodating, engaging and easy to work with he met us at the entrance and worked very closely with us. Your finance wait time could be... improved

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 13, 2019

    Nice, quick, and probably $20-$30 dollars cheaper than oil change places.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 1, 2019

    VIN - 2C4RDGBG1JR251499 stock 5598P- I had a pending sale delivery on THIS on 12.22.18. I put $5000 down and would pick it up on 12.27.18 per the finance... manager, owner, and owner's son(I won't mention names easy to deduce). This is 2018 Dodge Caravan with 5400 miles, essentially brand new. The owner's son called me on 12.26.18 at around 7-7.30pm letting me know that the power windows functions on the new vehicle wasn't working. He also let me know that the THIS would be covered under Dodge's warranty. I thought it was a bit funny bc when I test drove the vehicle I noticed the master power lock function also wasn't working well and also asked them to verify and check this function as well. It may have locked with FOB, BUT not manually. I mentioned to the owner's son(sales rep) in "What setting or world do we sell vehicle as NEW or almost NEW(pre-owned) with 5400 miles and a 2018 model. I give you $25,000.00 and you give me a broken vehicle promising that Dodge would repair. Dodge could not promise that until they saw the vehicle(I called Dodge Transit town they just laughed). I have never heard of this and quickly realized that the van was brought into the lot as a nice pre-owned vehicle and intake used car lot clearly missed that it had functional issues wrong and failed. SO, instead of shouldering the cost to repair in good faith, they tell the customer to fix the vehicle under warranty AFTER I take possession, register it and of course buy it. I wish I could make this up. Everyone, I have shared it with think this is odd, EXCEPT the dealer himself(the owner, sales, and finance manager). I know this bc they told BBB review that "Dodge covers this stuff under warranty(meaning Heinrich doesn't want to) and of course bc I asked for a vehicle discount OR gas gift card, that the dealer did not decide to finish the pending sale. They back out of sorts". ACTUALLY, my e-mail to the owner, went simply like this. 1.) Guarantee that if Dodge doesn't fix this thing on Day 2, that Heinrich WILL(WRITTEN guarantee). 2.) Give me a loaner at your cost. 3.) discount OR large gas card as a gift and for huge inconvenience, 4.) and the vehicle is given a FULL once over and certified of sorts with written inspection list in light of what I was told about doors and windows. Of course, owner denied all of this citing too HIGH a cost and too much to comply with. I'm equally assuming that he never thought a lowly car buyer like me would write an e-mail asking for the impossible in light of fixing a new vehicle on DAY 2 after delivery. A NICE gift for my wife. I'm not a big review guy BUT I had to file a formal complaint with the BBB as well as Google. I told Heinrich I'll continue to share in light of the shock of the experience and lack of client centered service. I'll inform the DMV as well in case they want to take a look at what they are selling. WHY? Too easy, the van was back on the lot, still broken, and of course no advertising that it is NON functioning broken windows and manual door locks too. WHY? Too easy, bc you don't sell cars like that. A little odd? Good luck with whoever buys this vehicle. My hope is anyone researching the VIN will pull up this review and read it prior to buying it. It's ALL about the money NOT the client. (Please feel free to visit the dealer, find the VIN noted above and description(they only had one) and then test the power windows and locks- then scratch your head?).

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 5, 2018

    Great expierecnce from the minute I drove on the lot until I drove off the lot with my new car. Salesman terrific, sales manager terrific even Mr Heinrich... stopped by, everyone could not have been more polite and offered coffee, water even popcorn.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
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