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Ed Koehn Chrysler Jeep Dodge Ram of Greenville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–8:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–8:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Koehn Chrysler Jeep Dodge Ram of Greenville from DealerRater.

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I'm deeply disappointed with Ed Koehne Ram for their

I'm deeply disappointed with Ed Koehne Ram for their failure to refund my $500 deposit for a truck I chose not to purchase. Despite their promises, months have passed, and I'm left empty-handed and frustrated. Their lack of integrity and disregard for customer satisfaction is appalling. I caution anyone considering doing business with them.

I'm deeply disappointed with Ed Koehne Ram for their

I'm deeply disappointed with Ed Koehne Ram for their failure to refund my $500 deposit for a truck I chose not to purchase. Despite their promises, months have passed, and I'm left empty-handed and frustrated. Their lack of integrity and disregard for customer satisfaction is appalling. I caution anyone considering doing business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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I purchased a 2021 ram eco diesel over memorial day

I purchased a 2021 ram eco diesel over memorial day weekend, picked me up at GRR airport with great sales team. A little over a month later the truck died with no power. After 7 days of sitting the service team in Minnesota said the ground wire were loose and one was patched together. Then I was informed that Ed Koehn had installed a new engine in the truck I thought was a original motor. I have had many more shorts killing the truck and this December the truck was found to have a pinched wiring harness, from the removal/install of motor. The part is backordered for months according to Ram. I reached out to the owner in a 3 emails and never heard back. The service manger did email me the work done on motor and wished me luck. I ended up trading truck in Minnesota so I have a vehicle to drive. I took a chance with Ed Koehn dealer and feel cheated by no information on the engine install before I flew out and the disrespect of never hearing back from the company. All I can say is BUYER BEWARE.

I purchased a 2021 ram eco diesel over memorial day

I purchased a 2021 ram eco diesel over memorial day weekend, picked me up at GRR airport with great sales team. A little over a month later the truck died with no power. After 7 days of sitting the service team in Minnesota said the ground wire were loose and one was patched together. Then I was informed that Ed Koehn had installed a new engine in the truck I thought was a original motor. I have had many more shorts killing the truck and this December the truck was found to have a pinched wiring harness, from the removal/install of motor. The part is backordered for months according to Ram. I reached out to the owner in a 3 emails and never heard back. The service manger did email me the work done on motor and wished me luck. I ended up trading truck in Minnesota so I have a vehicle to drive. I took a chance with Ed Koehn dealer and feel cheated by no information on the engine install before I flew out and the disrespect of never hearing back from the company. All I can say is BUYER BEWARE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I called the main number and spoke with Jaime about test

I called the main number and spoke with Jaime about test driving an SUV I saw on their website. He invited me down and met me outside with the keys. Jaime was very helpful and got me numbers without any pressure. The team around him was very supportive and provided me with several option to get the SUV that I wanted. Unfortunately I couldn’t swing this one, but I appreciated the low pressure and quick communication. I will be back.

I called the main number and spoke with Jaime about test

I called the main number and spoke with Jaime about test driving an SUV I saw on their website. He invited me down and met me outside with the keys. Jaime was very helpful and got me numbers without any pressure. The team around him was very supportive and provided me with several option to get the SUV that I wanted. Unfortunately I couldn’t swing this one, but I appreciated the low pressure and quick communication. I will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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This dealership has my support, gratitude, and thx

Very nice people and great service. I would recommend this dealership to anyone. They are always willing to help an anyway possible to create a better experience for the customer.

This dealership has my support, gratitude, and thx

Very nice people and great service. I would recommend this dealership to anyone. They are always willing to help an anyway possible to create a better experience for the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

Oil change, no appointment they got me right in super fast and very nice service. Will recommend them to others. Even received a $15 off coupon for next time!

Oil change

Oil change, no appointment they got me right in super fast and very nice service. Will recommend them to others. Even received a $15 off coupon for next time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent customer service

Excellent customer service very friendly staff fast friendly service salesman very dependable willing to do what ever it takes to get you in the ride you want

Excellent customer service

Excellent customer service very friendly staff fast friendly service salesman very dependable willing to do what ever it takes to get you in the ride you want

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service

Excellent costumer services , good people to work with highly recommend them , did amazing job on my oil change and telling me what’s best for my car !

Excellent service

Excellent costumer services , good people to work with highly recommend them , did amazing job on my oil change and telling me what’s best for my car !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Helpful Team

Always a positive experience with their Salespeople whenever I have questions on vehicles and the Service Dept is awesome! They were able to help me with every aspect of my ordering process.

Helpful Team

Always a positive experience with their Salespeople whenever I have questions on vehicles and the Service Dept is awesome! They were able to help me with every aspect of my ordering process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and friendly people

We had an excellent experience at the Jeep dealer today! Just went in for an oil change, they got us right in, and it seems like we had just sat down and they were already done.

Great service and friendly people

We had an excellent experience at the Jeep dealer today! Just went in for an oil change, they got us right in, and it seems like we had just sat down and they were already done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ford service =awful

My Ford Explorer was have transmission issues, we bought it at Ed Koehn in 2017 brand new so we called made an appt for it to get checked out they could definitely tell something wasn't right but told us sense no lights or anything was on, the warranty company more then like wouldn't cover it. Told us to keep driving it until it gets worse or lights come on. We'll it got worse so made another appt. Dropped it off on a Sunday night so it would be there first thing in the morning for them Monday. The told me 3-5 day job. I call to check on it, the guy in the service department says they are working on it give us another day or til Friday ok that's fine. I call them back Friday and was told my car was never even brought into the shop they never even touched it!! Told me it would be another week or 2 weeks before they could even get it scheduled! Told me I could have it back ( I went the whole time with no loaner while my car just sat there) well forget 2 weeks it took a month to get it on the schedule!! I dropped it off September 27 2021 told me 3-5 days AGAIN gave me no loaner a week goes by nothing sorry its taking longer then expected. The next week I call they need more time but they have a loaner I can use but you can only drive it 500 miles! Another week I call tell them there is no way I can stay under 500 miles I have a trip booked will I have my car back in time. No I'm sorry we need more time and go ahead and take the car where ever you need. Ok thanks but I'd really like my car back it should be done Friday (oct15) I didn't call because I was on my trip I call Monday it's not done but we are shooting for tomorrow (Tuesday oct 19) nope we need atleast another day!!! I want the work done right but this is some shoddy business going on!

Ford service =awful

My Ford Explorer was have transmission issues, we bought it at Ed Koehn in 2017 brand new so we called made an appt for it to get checked out they could definitely tell something wasn't right but told us sense no lights or anything was on, the warranty company more then like wouldn't cover it. Told us to keep driving it until it gets worse or lights come on. We'll it got worse so made another appt. Dropped it off on a Sunday night so it would be there first thing in the morning for them Monday. The told me 3-5 day job. I call to check on it, the guy in the service department says they are working on it give us another day or til Friday ok that's fine. I call them back Friday and was told my car was never even brought into the shop they never even touched it!! Told me it would be another week or 2 weeks before they could even get it scheduled! Told me I could have it back ( I went the whole time with no loaner while my car just sat there) well forget 2 weeks it took a month to get it on the schedule!! I dropped it off September 27 2021 told me 3-5 days AGAIN gave me no loaner a week goes by nothing sorry its taking longer then expected. The next week I call they need more time but they have a loaner I can use but you can only drive it 500 miles! Another week I call tell them there is no way I can stay under 500 miles I have a trip booked will I have my car back in time. No I'm sorry we need more time and go ahead and take the car where ever you need. Ok thanks but I'd really like my car back it should be done Friday (oct15) I didn't call because I was on my trip I call Monday it's not done but we are shooting for tomorrow (Tuesday oct 19) nope we need atleast another day!!! I want the work done right but this is some shoddy business going on!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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