Ed Koehn Chrysler Jeep Dodge Ram of Greenville

I'm deeply disappointed with Ed Koehne Ram for their failure to refund my $500 deposit for a truck I chose not to purchase. Despite their promises, months have passed, and I'm left empty-handed and frustrated. Their lack of integrity and disregard for customer satisfaction is appalling. I caution anyone considering doing business with them.

I purchased a 2021 ram eco diesel over memorial day weekend, picked me up at GRR airport with great sales team. A little over a month later the truck died with no power. After 7 days of sitting the service team in Minnesota said the ground wire were loose and one was patched together. Then I was informed that Ed Koehn had installed a new engine in the truck I thought was a original motor. I have had many more shorts killing the truck and this December the truck was found to have a pinched wiring harness, from the removal/install of motor. The part is backordered for months according to Ram. I reached out to the owner in a 3 emails and never heard back. The service manger did email me the work done on motor and wished me luck. I ended up trading truck in Minnesota so I have a vehicle to drive. I took a chance with Ed Koehn dealer and feel cheated by no information on the engine install before I flew out and the disrespect of never hearing back from the company. All I can say is BUYER BEWARE.

I called the main number and spoke with Jaime about test driving an SUV I saw on their website. He invited me down and met me outside with the keys. Jaime was very helpful and got me numbers without any pressure. The team around him was very supportive and provided me with several option to get the SUV that I wanted. Unfortunately I couldn’t swing this one, but I appreciated the low pressure and quick communication. I will be back.

Very nice people and great service. I would recommend this dealership to anyone. They are always willing to help an anyway possible to create a better experience for the customer.

Oil change, no appointment they got me right in super fast and very nice service. Will recommend them to others. Even received a $15 off coupon for next time!

Excellent customer service very friendly staff fast friendly service salesman very dependable willing to do what ever it takes to get you in the ride you want

Excellent costumer services , good people to work with highly recommend them , did amazing job on my oil change and telling me what’s best for my car !

Always a positive experience with their Salespeople whenever I have questions on vehicles and the Service Dept is awesome! They were able to help me with every aspect of my ordering process.

We had an excellent experience at the Jeep dealer today! Just went in for an oil change, they got us right in, and it seems like we had just sat down and they were already done.

My Ford Explorer was have transmission issues, we bought it at Ed Koehn in 2017 brand new so we called made an appt for it to get checked out they could definitely tell something wasn't right but told us sense no lights or anything was on, the warranty company more then like wouldn't cover it. Told us to keep driving it until it gets worse or lights come on. We'll it got worse so made another appt. Dropped it off on a Sunday night so it would be there first thing in the morning for them Monday. The told me 3-5 day job. I call to check on it, the guy in the service department says they are working on it give us another day or til Friday ok that's fine. I call them back Friday and was told my car was never even brought into the shop they never even touched it!! Told me it would be another week or 2 weeks before they could even get it scheduled! Told me I could have it back ( I went the whole time with no loaner while my car just sat there) well forget 2 weeks it took a month to get it on the schedule!! I dropped it off September 27 2021 told me 3-5 days AGAIN gave me no loaner a week goes by nothing sorry its taking longer then expected. The next week I call they need more time but they have a loaner I can use but you can only drive it 500 miles! Another week I call tell them there is no way I can stay under 500 miles I have a trip booked will I have my car back in time. No I'm sorry we need more time and go ahead and take the car where ever you need. Ok thanks but I'd really like my car back it should be done Friday (oct15) I didn't call because I was on my trip I call Monday it's not done but we are shooting for tomorrow (Tuesday oct 19) nope we need atleast another day!!! I want the work done right but this is some shoddy business going on!