Reviews
I needed a shifter column light bulb replaced and had
I needed a shifter column light bulb replaced and had tried to replace it on my own, but the bulb kept falling out of the socket when I attempted to reseat the bulb and socket where they belonged. I brought it into Russ Darrow to see if the could do succeed where I couldn't. Wouldn't you know it, they didn't have the. correct bulb in their parts inventory. They had to order the bulb and I had to come back the next day to have it installed. The mechanic said he'd do his best to get it done, but it was in a very tight spot which took a contortionist with long thin fingers to reach. Shame on Honda for making what should be a simple lightbulb change into a ridiculously difficult repair for the owner.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com
Michael Tuler was so easy to work with.
Michael Tuler was so easy to work with. No pressure at all. Helped us narrow down our needs in a vehicle. Honest and full of knowledge. Everything was seamless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Mallory, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com
Very expensive but not many choices for Honda service.
Very expensive but not many choices for Honda service. Their service people are good and I like the videos they send to show you what they’re going to fix.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. George Matthews george.matthews@russdarrow.com
I have no problems with the personnel.
I have no problems with the personnel. I am disappointed with the key fob needing a new battery and that my car’s gas tank was almost on empty on pickup. That being said, everyone was very helpful, knowledgeable and kind. I would recommend Russ Darrow Honda.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com
Very respectful and good people that were very helpful
Very respectful and good people that were very helpful and I loved my first experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com
I love the customer service that Russ Darrow Honda
I love the customer service that Russ Darrow Honda provides. I think it’s a great idea to continue to send customers the videos of what was done and any recommendations. It gains trust and it also makes the customer feel really in tune on what’s going on with their vehicle. Keep it up!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Erica, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com
The people was nice and respectful clean environment I
The people was nice and respectful clean environment I would recommend everyone to Russ Darrow
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! George Matthews george.matthews@russdarrow.com
Good service very reasonable an respectful fast hard
Good service very reasonable an respectful fast hard working clean satisfaction everything comes to u guys sea
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com
Very friendly with fast and professional service.
Very friendly with fast and professional service. Chris was very knowledgeable and answered all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com
Very good to me and my family is love them will keep
Very good to me and my family is love them will keep doing service with ya
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Anglia, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com