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Vanderhyde Ford

(147 reviews)

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(147 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Allowed me to test drive new F250 with my trailer

Allowed me to test drive new F250 with my trailer attached, was experiencing sway issues with old truck. Found me the exact truck I wanted and transferred some parts from other truck allowing me to pickup on Christmas Eve

Allowed me to test drive new F250 with my trailer

Allowed me to test drive new F250 with my trailer attached, was experiencing sway issues with old truck. Found me the exact truck I wanted and transferred some parts from other truck allowing me to pickup on Christmas Eve

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Shayne, thank you for sharing your positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

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I've bought new and used cars and trucks here.

I've bought new and used cars and trucks here. I have everything serviced here also as the Service Department and Mechanics are Top Notch. Do yourself a favor and drive the short trip to Cedar Springs. They will Service any make of Vehicle also.

I've bought new and used cars and trucks here.

I've bought new and used cars and trucks here. I have everything serviced here also as the Service Department and Mechanics are Top Notch. Do yourself a favor and drive the short trip to Cedar Springs. They will Service any make of Vehicle also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Daniel, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

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This was my first oil change and tire rotation on my new

This was my first oil change and tire rotation on my new car purchased at this dealership. They were on time for my appointment, did the job and I was on my way. That's the way I like it. Will continue to travel 60+ miles one-way to visit an honest and dependable dealership.

This was my first oil change and tire rotation on my new

This was my first oil change and tire rotation on my new car purchased at this dealership. They were on time for my appointment, did the job and I was on my way. That's the way I like it. Will continue to travel 60+ miles one-way to visit an honest and dependable dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave a review for us at Vanderhyde Brothers Ford, Inc.. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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They lie about rotating your tires.

They lie about rotating your tires. We know because we suspected them of doing this, so we marked the tires before taking it there for service and sure enough, the tires were not rotated even though they said they did them. Will not be earning any of my business ever again.

They lie about rotating your tires.

They lie about rotating your tires. We know because we suspected them of doing this, so we marked the tires before taking it there for service and sure enough, the tires were not rotated even though they said they did them. Will not be earning any of my business ever again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are so disappointed to learn of this situation you have described. We would like the opportunity to make this up to you. Please contact Tara Helmer, at (866) 553-3673 so we can make your experience a positive one.

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Drove 2 hours to purchase this truck, and are glad we

Drove 2 hours to purchase this truck, and are glad we did! Sales manager and finance guy are exceptional!

Drove 2 hours to purchase this truck, and are glad we

Drove 2 hours to purchase this truck, and are glad we did! Sales manager and finance guy are exceptional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Vanderhyde Ford

This was an 'easy' sale for the salesperson as we came in and purchased without any real negotiating etc. This was due, in part, to the popularity and not wide spread availability of the Maverick. We were informed as to the availability of the Mavericks on the lot and one fit what we were looking for when we came to seriously check the vehicle out to see if indeed this is the one we wanted to purchase. They were also upfront right away about the value of the vehicle that we are replacing, even though it has at best minimal value.

Vanderhyde Ford

This was an 'easy' sale for the salesperson as we came in and purchased without any real negotiating etc. This was due, in part, to the popularity and not wide spread availability of the Maverick. We were informed as to the availability of the Mavericks on the lot and one fit what we were looking for when we came to seriously check the vehicle out to see if indeed this is the one we wanted to purchase. They were also upfront right away about the value of the vehicle that we are replacing, even though it has at best minimal value.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Daniel, thank you for leaving such a great review and star rating. We hope to be of service to you again! Take care!

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F-250 Superduty

Service was great! Definitely worth the ride... These guy's were very helpful in making a choice for a vehicle. I will be back in the future for sure!

F-250 Superduty

Service was great! Definitely worth the ride... These guy's were very helpful in making a choice for a vehicle. I will be back in the future for sure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Chief of Police

Our PD was in market for a new Police Explorer. I had heard VanderHyde's had one. Within a week it was ours. Great experience.

Chief of Police

Our PD was in market for a new Police Explorer. I had heard VanderHyde's had one. Within a week it was ours. Great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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Owner

Took awhile to get the vehicle but once it came in Jacob did a wonderful job of making things happen quickly.

Owner

Took awhile to get the vehicle but once it came in Jacob did a wonderful job of making things happen quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Thomas, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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Great Experience at VANDERHYDE Ford

Had been looking for a truck for a while and it hadn't been a very good experience. A friend had told me about a truck at VANDERHYDE. Went to look at the truck but met with Mark B.who informed me it was out for detail and would contact me upon its return. Mark called me and I went to look at it and it was sitting up front with a reserved for me sign ready for a test drive, After I drove it I knew this was the truck i had been looking for. After spending maybe 30 minutes with Kristine V the Finance Manager, I was on my way with my new ride. I bought a 2019 Chevy Silverado from VANDERHYDE Ford and it was a great experience and I got a great truck!!

Great Experience at VANDERHYDE Ford

Had been looking for a truck for a while and it hadn't been a very good experience. A friend had told me about a truck at VANDERHYDE. Went to look at the truck but met with Mark B.who informed me it was out for detail and would contact me upon its return. Mark called me and I went to look at it and it was sitting up front with a reserved for me sign ready for a test drive, After I drove it I knew this was the truck i had been looking for. After spending maybe 30 minutes with Kristine V the Finance Manager, I was on my way with my new ride. I bought a 2019 Chevy Silverado from VANDERHYDE Ford and it was a great experience and I got a great truck!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Robert, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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