Reviews
Write a reviewMy hero!
Had to bring my car here in an emergency. They were able to fix my brakes same day and for a great price. Everyone here was very friendly- especially Brenda in service. Work was completed to my high standard!
My hero!
Had to bring my car here in an emergency. They were able to fix my brakes same day and for a great price. Everyone here was very friendly- especially Brenda in service. Work was completed to my high standard!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Disappointed
I've been doing business with Carlson's for years. This last visit was very disappointing for many reasons. Not like they were in past. I won't be back
Disappointed
I've been doing business with Carlson's for years. This last visit was very disappointing for many reasons. Not like they were in past. I won't be back
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly, quick and honest sales team
Rich LaBrie in sales was a gentleman and class act throughout the sales process. I did not feel like I was being gamed or played like is so often the case in car sales. Rich exuded trustworthiness and he even filled the tank of gas before I picked up my new to me Jeep. Very nice people who have been in the industry since 1937. There’s a reason they have lasted this long and I would recommend.
Friendly, quick and honest sales team
Rich LaBrie in sales was a gentleman and class act throughout the sales process. I did not feel like I was being gamed or played like is so often the case in car sales. Rich exuded trustworthiness and he even filled the tank of gas before I picked up my new to me Jeep. Very nice people who have been in the industry since 1937. There’s a reason they have lasted this long and I would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Two cars and hoping for a third!
Two years ago (I think?) we bought a used Jetta Wagon and about a year ago we bought a used Audi Q3. Everyone there acts like you are an old friend or a relative. They are honest, kind and helpful. After the Jetta was such a hit for our family, we went back and bought the Audi which is such a great car. We need another car in the coming months and I know that I can reach out, they will be on the lookout for the right car and I will be able to go through the process pain free! Oh, and the service department is great, friendly and helpful!
Two cars and hoping for a third!
Two years ago (I think?) we bought a used Jetta Wagon and about a year ago we bought a used Audi Q3. Everyone there acts like you are an old friend or a relative. They are honest, kind and helpful. After the Jetta was such a hit for our family, we went back and bought the Audi which is such a great car. We need another car in the coming months and I know that I can reach out, they will be on the lookout for the right car and I will be able to go through the process pain free! Oh, and the service department is great, friendly and helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing experience
Richard and Holly were outstanding in helping me find the perfect car. They were conscientious and kind throughout the process. Definitely a top-notch company who cares for their customers.
Amazing experience
Richard and Holly were outstanding in helping me find the perfect car. They were conscientious and kind throughout the process. Definitely a top-notch company who cares for their customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fantastic service!!
I had a fantastic experience from start to finish with Carlson’s. They were knowledgeable and honest! They worked hard on my behalf and got me into the vehicle I wanted at a better rate and payment than I had anticipated with extras (heated seats and a great extended warranty). I would recommend them to family and friends. Hands down best car buying experience I’ve ever had!
Fantastic service!!
I had a fantastic experience from start to finish with Carlson’s. They were knowledgeable and honest! They worked hard on my behalf and got me into the vehicle I wanted at a better rate and payment than I had anticipated with extras (heated seats and a great extended warranty). I would recommend them to family and friends. Hands down best car buying experience I’ve ever had!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Had hoped for a call back...
I've been doing business with Carlson's for well over 35 years now. I've bought several vehicles from them and have repairs done there because I trust them with my vehicle. All staff have been respectful and welcoming each time I'm there. This experience though was a little different. I was shown all the features of the vehicle, test drove it and then we sat to discuss the purchase. I was disappointed that we weren't able to come to a deal after all the years of buying there. I thought after a few days that I'd hear from them to discuss new numbers, perhaps close a sale. I will continue to do business with them, as I know them, trust them and support them as they've treated me as a valued customer all these years. I've recommended Carlson's to friends over the years. trusting Carlson's to give them the same quality service I've received.
Had hoped for a call back...
I've been doing business with Carlson's for well over 35 years now. I've bought several vehicles from them and have repairs done there because I trust them with my vehicle. All staff have been respectful and welcoming each time I'm there. This experience though was a little different. I was shown all the features of the vehicle, test drove it and then we sat to discuss the purchase. I was disappointed that we weren't able to come to a deal after all the years of buying there. I thought after a few days that I'd hear from them to discuss new numbers, perhaps close a sale. I will continue to do business with them, as I know them, trust them and support them as they've treated me as a valued customer all these years. I've recommended Carlson's to friends over the years. trusting Carlson's to give them the same quality service I've received.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
The best place that I have ever serviced at!
I have been coming here for almost 2 years. Never have I found a place so honest, and the quality of the work can't be beat. Everyone there is friendly, professional and very welcoming. I'll never go anywhere else!
The best place that I have ever serviced at!
I have been coming here for almost 2 years. Never have I found a place so honest, and the quality of the work can't be beat. Everyone there is friendly, professional and very welcoming. I'll never go anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
service
john treated me and my car like they were his own personal famlies car and the work was perfect. i recommend this service department for anybody who wants honest and fair treatment
service
john treated me and my car like they were his own personal famlies car and the work was perfect. i recommend this service department for anybody who wants honest and fair treatment
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vacation Saved
Carlson's Motor Sales saved my vacation. My vehicle broke down with a faulty alternator. Without any hesitation my car was brought in the shop, repaired and I was back on the road. Thank you to an incredible service team !
Vacation Saved
Carlson's Motor Sales saved my vacation. My vehicle broke down with a faulty alternator. Without any hesitation my car was brought in the shop, repaired and I was back on the road. Thank you to an incredible service team !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase