Belknap Subaru

My daughter and I both purchased vehicles here, and we came back because of the outstanding experience we had buying my previous vehicle several years ago. Mike, our salesperson, was absolutely fantastic. He was knowledgeable, patient, honest, and made the entire process simple and stress-free. He never made us feel pressured, answered all of our questions. We would gladly work with Mike again and highly recommend him to anyone looking to buy a vehicle. Unfortunately, our experience changed once we got to the finance office. We both declined the extended warranty, and the finance manager's response felt unnecessary and unprofessional. He asked me, "Did you have a bad experience, or do you just have that money to spend?" When I explained that we have a trusted mechanic who takes care of our vehicles, he replied, "He does it for free?" The comments came across as dismissive and left a bad taste after what had otherwise been such a positive experience. It's understandable to explain the benefits of an extended warranty, but customers shouldn't feel judged or pressured for choosing to decline it. Overall, we love our vehicles and truly appreciate Mike's excellent service. I hope the dealership recognizes the value of having salespeople like him and also considers improving the customer experience in the finance office.

We've purchased 2 Subaru's from Jon now. He tries to accommodate and keep it stress free. Dave was also great with all the paperwork.

Jon was great from beginning to end. I had inquired online about a car I saw on the dealership website. When I spoke with Jon, I asked about the inside of the car because there were no interior pictures. He offered to go take some pictures, and sent them, as well as a couple of videos, within 10 minutes. At the dealership, Jon made the experience very easy. We were there for about 2.5 hours total, and that was only because the finance department was very busy. There was no pushiness, Jon was genuine and listened to what we wanted/needed to close the deal. Our experience was one of the best we’ve ever had buying a car. Thank you, Jon. Highly recommend working with Jon if you want a stress free experience.

I walked into the dealership, and Evan was the first person to greet me. I pretty much knew what I wanted, but he was helpful in explaining the cars features. He was very accommodating. The manager made special arrangements for me when my husband couldn't get to the showroom before closing to look at the car. When I purchased the car, Evan took care of everything even calling my insurance to get the car added to my policy. Car shopping is not one of my favorite activities, but I actually enjoyed the process and the people at Belknap Subaru.

Evan was our salesperson and even though he was new he did an excellent job. I used to sell cars many years ago and I know it is not easy and of course everyone hates to talk with a salesperson, until they need something. He did a super job. No pressure on his part. He is young and enthusiastic and those are excellent qualities. Keep up the good work and good luck

I was interested in purchasing a Rav 4 (Vin# 2T3ZFREV5GW263024), and I had (and still have) several questions and concerns that I was looking to Belknap Subaru for answers. I was simply looking for information to make an informed decision on purchasing this vehicle. After two hours of having an unproductive and negative experience with two of their salesmen, I’ve decided that I’m no longer interested in purchasing this vehicle. They provided run around answers to my questions, and try to snow ball me on a carfax report (title history report, green box with white check marks). We communicated via their business chatline and via text exchange. They didn’t answer my questions. Rather they provided run around information and asked me to justify their information. Hmm, They are the professionals, not me. They claim to have a clean title but never offer to send me a copy. Like the question on the maintenance performed on the vehicle while in Alaska (own house in Alaska, no shop, had his own oil, second owner of a three owner vehicle) I never asked why the vehicle was in Alaska. I asked why no maintenance history for ~ 30k miles, 50k to 82k, (not even an oil change). They had one questionable excuse after another and never answered any of my questions. Their lack of willingness to share information, this just raised a red flag, and convinced me that this dealership isn't being forthcoming. I have screenshots. You can decide for yourself. These salesmen were many things but helpful wasn’t one of them. My opinion, they weren’t professional and didn’t hold up the business’s standards, commitment to their customers, and the community outlined on your website. Once, I get clarification and from my independent findings on the mileage discrepancies, I will have answers to many of my questions. No thanks to the dealership’s staff.

My family and I live in Boston. We were driving from home to Crawford Notch for a holiday week when the transmission suddenly failed. We didn't know that yet, but we knew we couldn't keep going. We were about 100 miles from home and still about 80 miles from our destination, late in the afternoon 2 days before a holiday. Thankfully we were only about 4 miles from Belknap Subaru. I called the service department about 90 minutes before they closed, explained the situation, and the service advisor offered to have someone check out the car as long as we could get there in about 45 minutes. Well, AAA took much longer than that, so we had to wait until morning. We managed to get a ride to our destination and sure enough first thing the next morning, the day before a holiday, they checked it out and called me right away to tell me the problem. They sent photos and a description too. They offered us a loaner car -- of course another Outback -- and when I explained that we'd have to go back home to Boston and I wouldn't be able to come back for at least 6 days, the service advisor said not to worry, they had plenty of loaner cars, and I should come back whenever I could (once our car was fixed). They expected a bit of a delay with the holiday to get a new transmission shipped, saying it would take at least 7 or 8 days, but it was done in 6. I picked it up and it all seems good now. It was great to deal with such a pleasant service department during what could have been a terrible vacation.

Pleasant environment - friendly people - very knowledgeable and helpful - answered all my questions - gave a good orientation to my car

I had the pleasure of working with Dave to buy a new car. He is excellent to work with! He goes above and beyond to help you!

Service was done within time promised - and staff very friendly. And wait area was very comfortable