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Meet William Oconnell

William Oconnell headshot
Service Advisor
(18 reviews)

Bill is committed to being one of the best in his profession. He is a quick study, understands customer service, and wants to be the person people turn to, when they need help with their vehicle. Bill is an avid paintballer, he enjoys the adrenalin rush of friendly competition, and hanging with friends. Please pay Bill a visit if you are in the neighborhood!

Reviews

Great work every times !

Great work every times ! Work needs to be done they explain and take pictures. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

The staff at Belknap Subaru is friendly, courteous and

The staff at Belknap Subaru is friendly, courteous and knowledgeable. I feel at ease bringing my car there for service. The waiting room is comfortable. I always look forward to seeing Mark's smiling face

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind words and this wonderful review! Our team is available should you require any extra help.

Belknap Subaru sales and service are everything you need

Belknap Subaru sales and service are everything you need in a dealership: knowledgeable, helpful, fair, and straightforward. I have been going there for the past decade, and I hope to go there for the next decade as well. Keep up the excellent work--it is great to have a dependable dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

Service department is knowledgeable and personable.

Service department is knowledgeable and personable. Waiting area and sales floor always clean and welcoming.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

One of the few dealerships I will go to.

One of the few dealerships I will go to. Good service and competitive prices plus I trust them. Up front prices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

A huge thank you to Mark Mallahan, General Manager, Bill

A huge thank you to Mark Mallahan, General Manager, Bill O'Connell, Service Manager, and all involved in repairing our 2024 Forester. A very professional job was done replacing our leaking sunroof and roof liner. The vehicle was returned to us in outstanding condition. The detailing job and the shine on the finish and tires was incredible. Everyone went above and beyond on this one! Also, a big thanks to Mark for getting an auto dim rear view mirror with compass for us. It is very much appreciated and shows how much you and Belknap Subaru care for your customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Always there to brighten my day…and make me feel safe!

Always there to brighten my day…and make me feel safe!!!! I am ready for another Subaru!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Belknap always goes above and beyond to ensure all your

Belknap always goes above and beyond to ensure all your needs are met. They always put the customer first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Mike, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

They have a great service and parts department!

They have a great service and parts department! Very pleased with the customer service as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Andrew, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Bill was very generous in accommodating my request for $

Bill was very generous in accommodating my request for $ consideration for work I thought was not done satisfactoraly when it was determined that my complait was without merit. My bad, his professional handling of the compromise left me more than satisfied!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Belknap Subaru. Please let us know if there is anything else we can do for you; we are more than happy to help!