Reviews
Write a reviewBest customer service ever
My initial experience with Schulte’s sales department wasn’t the greatest, but their customer service staff made up for any shortcomings. They went above and beyond my wildest expectations. I needed some work done on my new pickup (not their issue), but they brought a new loaner vehicle for me to use while they worked on mine. Absolutely the best! Leann
Best customer service ever
My initial experience with Schulte’s sales department wasn’t the greatest, but their customer service staff made up for any shortcomings. They went above and beyond my wildest expectations. I needed some work done on my new pickup (not their issue), but they brought a new loaner vehicle for me to use while they worked on mine. Absolutely the best! Leann
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Leann, we're so glad that we were able to go above and beyond your expectations!
My Subaru Sucks- LEMON! SO unhappy!
Wanting a vehicle that I would feel safe in. My battery keeps dying. #NOT:(&Iamtellingeveryone. Do SOMETHING SF SUB. Pride yourself on satisfaction. I am not happy. PLEASE DO SOMETHING ABOUT IT.
My Subaru Sucks- LEMON! SO unhappy!
Wanting a vehicle that I would feel safe in. My battery keeps dying. #NOT:(&Iamtellingeveryone. Do SOMETHING SF SUB. Pride yourself on satisfaction. I am not happy. PLEASE DO SOMETHING ABOUT IT.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathryn, Absolutely we want to help with your situation. We will do what ever it takes to take care of your battery. We do offer Concierge Program to come pick up the vehicle for you. We will help where ever we can!
Disappointed
Good luck setting up an appointment for an oil change unless you’re a VIP you won’t ever get an appointment. Two weeks in a row they told me I could come in and sit there they’ll try to fit me in yeah I’ve got all day to waste
Disappointed
Good luck setting up an appointment for an oil change unless you’re a VIP you won’t ever get an appointment. Two weeks in a row they told me I could come in and sit there they’ll try to fit me in yeah I’ve got all day to waste
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Owner
Everyone we dealt with was very professional and friendly!! They couldn't have done any more to make our experience more perfect!! And this was on a Holiday Weekend !!
Owner
Everyone we dealt with was very professional and friendly!! They couldn't have done any more to make our experience more perfect!! And this was on a Holiday Weekend !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Danny , Northwest Chero, we strive for a high level of customer satisfaction in all aspects of our dealership.
2021 Outback
Had a great experience at Schulte! Worked with Tyler who helped me get a great deal on a new Outback. Very friendly staff who provided quick service. Facilities were awesome with complementary snacks and beverages
2021 Outback
Had a great experience at Schulte! Worked with Tyler who helped me get a great deal on a new Outback. Very friendly staff who provided quick service. Facilities were awesome with complementary snacks and beverages
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outback, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!
unnecessary upsell
Wife took 2017 Subaru into the service department for oil change and tire rotation. Service upsold her the cabin air filter, which is ok, but $30 to put it in? Then sold her on a fuel injector cleaning for $140. Fuel injectors do not need to be cleaned on car with 47,000 miles. We won't be going back to this dealership for any routine maintenance.
unnecessary upsell
Wife took 2017 Subaru into the service department for oil change and tire rotation. Service upsold her the cabin air filter, which is ok, but $30 to put it in? Then sold her on a fuel injector cleaning for $140. Fuel injectors do not need to be cleaned on car with 47,000 miles. We won't be going back to this dealership for any routine maintenance.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please call Travis Johnson, service director at 605-275-4040
great experience
Brandon is the best ...... Not pushy and understands his customers needs. Drove 3 hours to look at the car and bought it. Would do it again.
great experience
Brandon is the best ...... Not pushy and understands his customers needs. Drove 3 hours to look at the car and bought it. Would do it again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dominic, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.
Appreciate Schulte reply
I appreciate Schulte's reply. They show concern and hopefully, a genuine interest in being better. Good to hear from you. Hope things will go well. Thanks again Cowboy
Appreciate Schulte reply
I appreciate Schulte's reply. They show concern and hopefully, a genuine interest in being better. Good to hear from you. Hope things will go well. Thanks again Cowboy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Always great service!
The staff are friendly and helpful. Facilities are very welcoming and comfortable while you wait for your vehicle.
Always great service!
The staff are friendly and helpful. Facilities are very welcoming and comfortable while you wait for your vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Btot, thank you so much for the positive review!
WRX Rebuild
I woke up one moring ready to head to work as I would on a normal work day. Got out to my car started it up and it decided to atart making an unfamiliar clicking sound mixed with the rumble of my exhaust I am accustomed to. I quickly got my car over to Schulte for a tech to confirm my fears. My WRX had spun a rod bearing. They quickly got me into a great outback for a loaner car and scheduled my car in to begin repairs and revive my favorite car. I had also mentioned with the nature of the repair about replacing parts, clutch, timing chain, throw out bearing, etc, while the car was beinf worked on. Trevor was great about this process and helped me work with the tech to figure out what items really wouldnt be worth it for the miles the vechile had and ones that would. What also stood out to me was at the end of the repair their quality check process and transparency. After my engine was rebuilt they went through their standard work of testing the car, getting check miles on it, and reviewing their work. During this process they noticed the car started to over heat shut it down and trailered it back and didnt even risk guessing and driving the car back to protect it. That is comitment to craftsmanship! They were completly transparent about this and kept me up todate once this happened and were already into trouble shooting. They were able to narrow it down to my thermostat swapped it and my car was fully fixed. I will be taking my wifes car here now as well and one day upgrading her car to a Subaru from them.
WRX Rebuild
I woke up one moring ready to head to work as I would on a normal work day. Got out to my car started it up and it decided to atart making an unfamiliar clicking sound mixed with the rumble of my exhaust I am accustomed to. I quickly got my car over to Schulte for a tech to confirm my fears. My WRX had spun a rod bearing. They quickly got me into a great outback for a loaner car and scheduled my car in to begin repairs and revive my favorite car. I had also mentioned with the nature of the repair about replacing parts, clutch, timing chain, throw out bearing, etc, while the car was beinf worked on. Trevor was great about this process and helped me work with the tech to figure out what items really wouldnt be worth it for the miles the vechile had and ones that would. What also stood out to me was at the end of the repair their quality check process and transparency. After my engine was rebuilt they went through their standard work of testing the car, getting check miles on it, and reviewing their work. During this process they noticed the car started to over heat shut it down and trailered it back and didnt even risk guessing and driving the car back to protect it. That is comitment to craftsmanship! They were completly transparent about this and kept me up todate once this happened and were already into trouble shooting. They were able to narrow it down to my thermostat swapped it and my car was fully fixed. I will be taking my wifes car here now as well and one day upgrading her car to a Subaru from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase