Read reviews that mention:
Bought car and they raised the price $2000 over agreed contract. Tried to return car. Drove car out after oil change w no anti-freeze. Dealership offers... no compensation or assistance.
We're extremely disappointed to hear about your negative experience at our dealership. We take our customers? comments seriously so we hope that you?l...l give us a call at (608) 524-4361 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Our oil change went well. The guy that greets us is always nice and friendly. As we were waiting we looked at cars as we would like a new one but we find... your selection small and are forced to look else where. The sales man was very polite and friendly and did a great job. Thanks.
Very pleased with the service I received, needed an oil change, vehicle was checked over, plus I had some repair work that was accomplished on my last... visit. The staff was so helpful.
Very good service. Friendly staff. I completely trust the staff at Koenecke Ford and Mercury
William, we?re happy we could help you! We hope to be of service to you again! Take care!
I brought in my 2010 Lincoln MKX for general maintenance. Koenecke service team had my car done in a timely manner. They were very helpful and answered... all of my questions. I will definitely be using them in the future for any of my Lincoln's needs. 100% satisfaction. Great job!
After my car was hit, they had my Navigator on the lift within an hour to inspect it. They also provided a great loaner service. I couldn't be happier... with how well the truck came out of the shop. A+ service.
Thank you for taking the time to share your feedback with us. It is our goal to provide a positive customer experience, and we're glad to hear that yo...ur visit was an overall pleasant one. Happy motoring!
The service department at Koenecke Ford is excellent. They do what is best for the customer, not what is best for them. No upselling here and I appreciate... it.
We are ecstatic to read your review of our location, Andy. We're always here to provide exceptional service at a great value -- we hope you'll conside...r us again in the future!
I,called with a concern about my escape. I was,told,that I could not get in until,sat am.,called back a few hours later and was able to bring in the very... next morning. I was in and out with in 45 min, however I was scolded like a child for clearing the trouble code. When I told the gentle man what the code was he looked at me like I was a fool
Thanks so much for your feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!...
I have bought numerous vehicles from your dealership over several decades - my son and daughter have as well. I will only make a major purchase (like a... vehicle..) where I know, and am comfortable with, the service personal - the owner and the sales associate. If one feels a sense of trust - and a sense of being valued as a customer - it makes that decision easy. - John Beth ( Reedsburg )
I had researched the vehicle purchased from Koenecke Motors and knew from dealerships in Madison, Sun prairie, Baraboo and Richland center what the going... price was on the vehicle. I mentioned to the salesperson that I had no time to dance with the negotiations and would appreciate his bottom line price on the vehicle. He gave me their bottom line and it was less than what I had found in other dealerships. I found the Koenecke Motors attitude fair, honest and open, perhaps this is why I have purchased my second vehicle from them. Good job guys!