Koenecke Ford Inc

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 24, 2018

    Bought car and they raised the price $2000 over agreed contract. Tried to return car. Drove car out after oil change w no anti-freeze. Dealership offers... no compensation or assistance.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're extremely disappointed to hear about your negative experience at our dealership. We take our customers? comments seriously so we hope that you?l...l give us a call at (608) 524-4361 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 5.0 out of 5
    July 4, 2017

    Our oil change went well. The guy that greets us is always nice and friendly. As we were waiting we looked at cars as we would like a new one but we find... your selection small and are forced to look else where. The sales man was very polite and friendly and did a great job. Thanks.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • June 14, 2016

    Very pleased with the service I received, needed an oil change, vehicle was checked over, plus I had some repair work that was accomplished on my last... visit. The staff was so helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 5, 2017

    Very good service. Friendly staff. I completely trust the staff at Koenecke Ford and Mercury

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    William, we?re happy we could help you! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    May 13, 2016

    I brought in my 2010 Lincoln MKX for general maintenance. Koenecke service team had my car done in a timely manner. They were very helpful and answered... all of my questions. I will definitely be using them in the future for any of my Lincoln's needs. 100% satisfaction. Great job!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 2, 2016

    After my car was hit, they had my Navigator on the lift within an hour to inspect it. They also provided a great loaner service. I couldn't be happier... with how well the truck came out of the shop. A+ service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback with us. It is our goal to provide a positive customer experience, and we're glad to hear that yo...ur visit was an overall pleasant one. Happy motoring!

  • 5.0 out of 5
    January 12, 2016

    The service department at Koenecke Ford is excellent. They do what is best for the customer, not what is best for them. No upselling here and I appreciate... it.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are ecstatic to read your review of our location, Andy. We're always here to provide exceptional service at a great value -- we hope you'll conside...r us again in the future!

  • 4.0 out of 5
    December 25, 2015

    I,called with a concern about my escape. I was,told,that I could not get in until,sat am.,called back a few hours later and was able to bring in the very... next morning. I was in and out with in 45 min, however I was scolded like a child for clearing the trouble code. When I told the gentle man what the code was he looked at me like I was a fool

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!...

  • 5.0 out of 5
    July 27, 2015

    I have bought numerous vehicles from your dealership over several decades - my son and daughter have as well. I will only make a major purchase (like a... vehicle..) where I know, and am comfortable with, the service personal - the owner and the sales associate. If one feels a sense of trust - and a sense of being valued as a customer - it makes that decision easy. - John Beth ( Reedsburg )

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 15, 2015

    I had researched the vehicle purchased from Koenecke Motors and knew from dealerships in Madison, Sun prairie, Baraboo and Richland center what the going... price was on the vehicle. I mentioned to the salesperson that I had no time to dance with the negotiations and would appreciate his bottom line price on the vehicle. He gave me their bottom line and it was less than what I had found in other dealerships. I found the Koenecke Motors attitude fair, honest and open, perhaps this is why I have purchased my second vehicle from them. Good job guys!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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