Reviews
Write a reviewVery Satisfied Senior Citizen
This was continuing excellent service on my 2015 Explorer, the best vehicle I have ever owned.
Very Satisfied Senior Citizen
This was continuing excellent service on my 2015 Explorer, the best vehicle I have ever owned.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Laurie, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if you have any additional questions about services you received and thank you again for choosing Koenecke Ford!
Not satisfied
People are nice here and fairly knowledgeable about the vehicles they sell. The only issue I have with them is that I bought a 2005 Ford Five Hundred from them and it has more issues than they disclosed. The gauge cluster will go dead while driving down the road and will lose all power to interior lights and windows and the heater and A/C will stop blowing. The car also makes a horrible ticking noise coming from the transmission/motor area. The transmission also has some slip. I was told it was injectors. From what I have been told by mechanics, this is not true. I was also not informed that the car leaks oil until after I had already paid for it. I understand that I bought the car as-is, but if I had known about the issues it has, I would not have bought it. when I called to inform the dealership that I was having issues, I was told that I bought the car as-is and that if anything, I can always part the car out. That is not why I bought it! I bought it to drive, not junk it.Overall I am not satisfied with Koenecke Ford and will not be going back to them for any vehicles, used or new. I will go elsewhere unless something is done to make this right.
Not satisfied
People are nice here and fairly knowledgeable about the vehicles they sell. The only issue I have with them is that I bought a 2005 Ford Five Hundred from them and it has more issues than they disclosed. The gauge cluster will go dead while driving down the road and will lose all power to interior lights and windows and the heater and A/C will stop blowing. The car also makes a horrible ticking noise coming from the transmission/motor area. The transmission also has some slip. I was told it was injectors. From what I have been told by mechanics, this is not true. I was also not informed that the car leaks oil until after I had already paid for it. I understand that I bought the car as-is, but if I had known about the issues it has, I would not have bought it. when I called to inform the dealership that I was having issues, I was told that I bought the car as-is and that if anything, I can always part the car out. That is not why I bought it! I bought it to drive, not junk it.Overall I am not satisfied with Koenecke Ford and will not be going back to them for any vehicles, used or new. I will go elsewhere unless something is done to make this right.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so disappointed to learn of these issues you have described. We would like the chance to talk to you further so please do call us at (608) 524-4361 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Unhappy customer
Bought car and they raised the price $2000 over agreed contract. Tried to return car. Drove car out after oil change w no anti-freeze. Dealership offers no compensation or assistance.
Unhappy customer
Bought car and they raised the price $2000 over agreed contract. Tried to return car. Drove car out after oil change w no anti-freeze. Dealership offers no compensation or assistance.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We're extremely disappointed to hear about your negative experience at our dealership. We take our customers? comments seriously so we hope that you?ll give us a call at (608) 524-4361 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Great Service
Our oil change went well. The guy that greets us is always nice and friendly. As we were waiting we looked at cars as we would like a new one but we find your selection small and are forced to look else where. The sales man was very polite and friendly and did a great job. Thanks.
Great Service
Our oil change went well. The guy that greets us is always nice and friendly. As we were waiting we looked at cars as we would like a new one but we find your selection small and are forced to look else where. The sales man was very polite and friendly and did a great job. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sable review
Very good service. Friendly staff. I completely trust the staff at Koenecke Ford and Mercury
Sable review
Very good service. Friendly staff. I completely trust the staff at Koenecke Ford and Mercury
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, we?re happy we could help you! We hope to be of service to you again! Take care!
Excellent service
Very pleased with the service I received, needed an oil change, vehicle was checked over, plus I had some repair work that was accomplished on my last visit. The staff was so helpful.
Excellent service
Very pleased with the service I received, needed an oil change, vehicle was checked over, plus I had some repair work that was accomplished on my last visit. The staff was so helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly knowledgeable service team!
I brought in my 2010 Lincoln MKX for general maintenance. Koenecke service team had my car done in a timely manner. They were very helpful and answered all of my questions. I will definitely be using them in the future for any of my Lincoln's needs. 100% satisfaction. Great job!
Friendly knowledgeable service team!
I brought in my 2010 Lincoln MKX for general maintenance. Koenecke service team had my car done in a timely manner. They were very helpful and answered all of my questions. I will definitely be using them in the future for any of my Lincoln's needs. 100% satisfaction. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great body shop
After my car was hit, they had my Navigator on the lift within an hour to inspect it. They also provided a great loaner service. I couldn't be happier with how well the truck came out of the shop. A+ service.
Great body shop
After my car was hit, they had my Navigator on the lift within an hour to inspect it. They also provided a great loaner service. I couldn't be happier with how well the truck came out of the shop. A+ service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
Awesome Service Dept.
The service department at Koenecke Ford is excellent. They do what is best for the customer, not what is best for them. No upselling here and I appreciate it.
Awesome Service Dept.
The service department at Koenecke Ford is excellent. They do what is best for the customer, not what is best for them. No upselling here and I appreciate it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic to read your review of our location, Andy. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
fast service, poor customer service
I,called with a concern about my escape. I was,told,that I could not get in until,sat am.,called back a few hours later and was able to bring in the very next morning. I was in and out with in 45 min, however I was scolded like a child for clearing the trouble code. When I told the gentle man what the code was he looked at me like I was a fool
fast service, poor customer service
I,called with a concern about my escape. I was,told,that I could not get in until,sat am.,called back a few hours later and was able to bring in the very next morning. I was in and out with in 45 min, however I was scolded like a child for clearing the trouble code. When I told the gentle man what the code was he looked at me like I was a fool
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!