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Midland Ford Lincoln

(315 reviews)
Visit Midland Ford Lincoln
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–7:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–7:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:30am–4:00pm 9:00am–1:00pm
Sunday Closed Closed
New (989) 625-1311 (989) 625-1311
Used (989) 625-1358 (989) 625-1358
Service (989) 625-1314 (989) 625-1314

Reviews

(315 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great truck

Eric made it easy to buy my truck! Great price and quick and easy paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bad oil change

2hr oil change that had my Navigator leaking oil after it was done.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kurt, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please give us a call at (989) 631-0040 and we will do our best to make this better. We hope to hear from you soon.

2013 F-150

Helpful & Easy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Midland Ford

Everyone was great We bought a 2016 Explorer and love it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Regular maintenance

I brought my Ford C-Max for oil change and regular service appt. It was serviced very promptly .. and I was on my way again in less than 30 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Truck owner

Midland Ford has always provided good service. They did have a problem getting my parts as they did not show up for a couple days. My problem was that it was a small bolt that had broken attaching the wipers to the transmission. The bolt could have been replaced for a few dollars, but the way it was designed force a replacement of the motor, transmission and arms which ended up costing $382.00. I was a vehicle mechanic so had taken it apart and knew what had caused the wipers to fail so was not happy when I found out the solution was going to cost almost $400.00. FORD is a better company than that!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford Lincoln Midland

My car was to be scheduled for one appointment to cover both a recall and service. It required two appointments because the recall parts were no ordered prior to the first appointment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A Simple Oil Change Made a Difference

I took my Edge into Midland Ford for an oil change and "Works". That was okay. It was a miserable snowy day and when I left the young man out blowing off the sidewalk came up to me and asked where my car was. I pointed it out and he cleared a path to my door!! Now that was unexpected and above and beyond, it was great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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So glad I gave them a 2nd chance.

Years ago I had a bad experience while shopping for a new vehicle at Midland Ford. Friends had confirmed they had similar experiences and also will not shop there because they didn't deal and under-valued trade-ins, etc. Well, I was looking to lease a new truck and needed to test drive an F-150 locally as I dealt with a Ford dealer out of town. It was a night and day difference from my last experience at Midland Ford. Janelle was fabulous and the manager Wes went above and beyond to earn my business. I definitely got a deal I wasn't able to get anywhere else and got the most for my trade in (over KBB). They undercut the competition I was dealing with, delivering the perfect truck all the way from escanaba, 200 miles away. I am definitely recommending my friends give Midland Ford another chance at the wonderful experience I had. I'm glad I did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jason, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care!

So glad I gave them a 2nd chance

Years ago I had a bad experience while shopping for a new vehicle at Midland Ford. Friends had confirmed they had similar experiences and also will not shop there because they didn't deal and under-valued trade-ins, etc. Well, I was looking to lease a new truck and needed to test drive an F-150 locally as I dealt with a Ford dealer out of town. It was a night and day difference from my last experience at Midland Ford. Janelle was fabulous and the manager Wes went above and beyond to earn my business. I definitely got a deal I wasn't able to get anywhere else and got the most for my trade in (over KBB). They undercut the competition I was dealing with, delivering the perfect truck all the way from escanaba, 200 miles away. I am definitely recommending my friends give Midland Ford another chance at the wonderful experience I had. I'm glad I did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.