Reviews
Great truck
Eric made it easy to buy my truck! Great price and quick and easy paperwork.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad oil change
2hr oil change that had my Navigator leaking oil after it was done.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kurt, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please give us a call at (989) 631-0040 and we will do our best to make this better. We hope to hear from you soon.
2013 F-150
Helpful & Easy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Midland Ford
Everyone was great We bought a 2016 Explorer and love it
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Regular maintenance
I brought my Ford C-Max for oil change and regular service appt. It was serviced very promptly .. and I was on my way again in less than 30 minutes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Truck owner
Midland Ford has always provided good service. They did have a problem getting my parts as they did not show up for a couple days. My problem was that it was a small bolt that had broken attaching the wipers to the transmission. The bolt could have been replaced for a few dollars, but the way it was designed force a replacement of the motor, transmission and arms which ended up costing $382.00. I was a vehicle mechanic so had taken it apart and knew what had caused the wipers to fail so was not happy when I found out the solution was going to cost almost $400.00. FORD is a better company than that!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ford Lincoln Midland
My car was to be scheduled for one appointment to cover both a recall and service. It required two appointments because the recall parts were no ordered prior to the first appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
A Simple Oil Change Made a Difference
I took my Edge into Midland Ford for an oil change and "Works". That was okay. It was a miserable snowy day and when I left the young man out blowing off the sidewalk came up to me and asked where my car was. I pointed it out and he cleared a path to my door!! Now that was unexpected and above and beyond, it was great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
So glad I gave them a 2nd chance.
Years ago I had a bad experience while shopping for a new vehicle at Midland Ford. Friends had confirmed they had similar experiences and also will not shop there because they didn't deal and under-valued trade-ins, etc. Well, I was looking to lease a new truck and needed to test drive an F-150 locally as I dealt with a Ford dealer out of town. It was a night and day difference from my last experience at Midland Ford. Janelle was fabulous and the manager Wes went above and beyond to earn my business. I definitely got a deal I wasn't able to get anywhere else and got the most for my trade in (over KBB). They undercut the competition I was dealing with, delivering the perfect truck all the way from escanaba, 200 miles away. I am definitely recommending my friends give Midland Ford another chance at the wonderful experience I had. I'm glad I did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jason, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care!
So glad I gave them a 2nd chance
Years ago I had a bad experience while shopping for a new vehicle at Midland Ford. Friends had confirmed they had similar experiences and also will not shop there because they didn't deal and under-valued trade-ins, etc. Well, I was looking to lease a new truck and needed to test drive an F-150 locally as I dealt with a Ford dealer out of town. It was a night and day difference from my last experience at Midland Ford. Janelle was fabulous and the manager Wes went above and beyond to earn my business. I definitely got a deal I wasn't able to get anywhere else and got the most for my trade in (over KBB). They undercut the competition I was dealing with, delivering the perfect truck all the way from escanaba, 200 miles away. I am definitely recommending my friends give Midland Ford another chance at the wonderful experience I had. I'm glad I did.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car