Lithia Ford Lincoln Of Boise

I just wanted to say that my experience at Lithia Ford was great. Cindy was very easy to work with and knew her stuff. She listened to what I was looking for and showed me only the trucks that fit my needs. I would definitely use Cindy and Lithia for future purchases.

Anthony Laughlin did a great job of listening to what I really wanted and gave me great service! I usually dislike the process of buying cars, but Anthony made it easy and relaxing! He is a GREAT salesman! I'm very happy with my experience and would buy again from Anthony Laughlin!!!

Lithia Ford of Boise gave me a wonderful opportunity to purchase a new 2014 F150. The truck is amazing, and the service, quality and professionalism that they showed throughout the process was great. When we agreed upon the truck, they were very quick to have the paperwork ready to go, and I had a spray in liner added tad they were able to take care of all of it for me. I would recommend Lithia Ford of Boise as a great place to purchase a car.

DO NOT TAKE YOUR CAR/TRUCK TO LITHIA FORD COLLISION REPAIR!!! These guys are not qualified to repair cars or trucks, and will rip you OFF, give you the run around, not follow up on repairs as promise, and upon return tell you it wasn't covered(after promising to fix it), or tell you it was never discussed(even though I had it was in the estimate)! I had my Ford truck taken to Lithia after a roll over in the snow in the first week of February. When I got the truck back in the first week of April, and even though EVERY technician and the Manager Shane had "all driven the truck", they missed a large hole in the transmission, (and the skipping and clunking into reverse), the cracked windshield(which was in the estimate), the LARGE crack in the new front grill, or the rear bumper sensors after replacing the rear bumper among a bundle of other issues. The entire process was toxic. It was like pulling teeth to get them to correctly fix everything on the estimate, and I have now had to take the truck in 4 separate times for "finish work" since getting the truck back in April. I was told by the manager that this was the second largest repair that they had done and that they were not really equipped to do this type of work,(even though they are "collision and repair specialists") After taking the truck back this morning to have the truck aligned for the 3rd time and to have them tighten the Emergency Brake which was in the estimate, I was told first that it was not in the estimate and never discussed, and when given proof that it was, I was told it was not covered, and I would need to open a new insurance claim to have it fixed! My entire insurance pay out to Lithia Ford of Boise is over $18,000 and despite having a "Lifetime warranty" on the work performed, and being paid for the ENTIRE amount, they do not want to finish the work they have begun. I have been lied to by Service Managing Staff, given the Run-Around repeatedly, and have had them lie to me and my insurance company. When called on it, they say they would fix the emergency brake if the insurance company restates that they will cover it(again, even though it is on the work order estimate), but at a later day because they "didn't have time" for it now, and then they "wash their hands of it"!! Worst customer service and interaction ever. Still have things that need to be fixed... I can only imagine what will happen to someone who actually bought a car from these clowns... Next step might be lawsuit...

I am very pleased with the service I got while purchasing my new 2014 ford fiesta. My salesman was Rod Bradley, he was very kind and even personally delivered my car to Twin Falls! I got a killer deal on the vehicle, under msrp and financed through ford 0%! I also got a 7 year bumper to bumper warranty, I hope that if I ever have problems with my car in the future that I will get as good of service helping me fix it as I did purchasing it, thanks guys I appreciate it!

My fiance and I went to look for trucks. We found a GMC Sierra. Sales person was good and was not pressuring us at all. We went in to start the paperwork and see what we could get for trade and if we could get close to the price we wanted to leave out the door. We asked for a few minutes to speak about it as we weren't sure it was a good enough deal as they wouldn't come off there price at all and wanted to give me very little for my trade. After about 30 seconds of discussing the sales manager rudely interrupted us and began with his arrogant attitude. He started by telling me that my car was worth nothing (ford Mustang) and then proceeded to tell my fiance that his 2007 6.0L F350 was a worthless truck and would cause us nothing but problems. I'm thinking to myself WOW this guy is working for Ford and has nothing but terrible things to say about their vehicles. He continued to tell us how he was a Chevy guy and that was the best truck out there. He then asked why we were haggling over $3500 dollars insinuating that we couldn't afford it or something. He was nothing but rude and treated us with very little respect and ruined an almost sure deal for his salesman. This is the second time we have had to deal with arrogant sales managers and we will not return. Dan Weibold/Corwin has treated us with nothing but respect and our money will be better spent there as we have bought a Shelby/F150/2013F350 and a 2007F350 in the last year. Lithia's loss!

My Review Of Lithia Ford Lincoln of Boise: My husband and I purchased a new Ford Escape from Lithia last January and while that was a great experience I am writing this review for the level of service we received since our purchase. After driving it for a few months we kept noticing an irritating noise inside the vehicle and could never pin point exactly where it was coming from. We made an appointment with Lithia service department and Rhett happened to be the service manager that was assigned to us. He listened to our complaint and took it for a drive and also heard the noise as well. He and his mechanics went on a quest to try and find the noise. After several attempts and finding little fixes for a day or two it would appear again. It was very frustrating for everyone. What impressed us was his diligence to resolve the problem for us. After they had exhausted what they knew they did not hesitate to call in the big guns. They brought out a Ford Engineer to assist them. Well, he even got frustrated but after two attempts they found the source. Now mind you they had to tear the whole back end out and put it back together. It of course was a silly cable that was not secure that was located in an obscure area in the back. During this whole process Rhett would greet us with a smile and a can do attitude. He never gave up and made us feel very important and that he genuinely cared about us and making it right. I have been in sales and customer service industry for over 39 years so, it is not easy to impress me. To make matters worse my husband is a civil engineer and not easy to please. Rhett followed thru on every one of his time commitments, follow-up and phone calls. He sealed the deal for my husband to consider buying his next vehicle from Lithia. Which found us today at the dealership test driving vehicles. Lithia is lucky to have a great manager and employee like Rhett.

I really like my salesperson, she did a great job, the down side was i didn't think i got as much for my trade. If i was going to buy from Lithia Ford in Boise i would rather be there and negotiate a price then, not over the internet and phone.

Happen to find a vehicle my wife wanted online, listed a decent price. My wife went in and got the car she wanted... dealership would not budge on price, offered us way low for a trade in. two weeks after the purchase and already not happy with anything regarding the company and employees the service vehicle light came on (engine oil change, airbag failure). After talking to the dealership they would not offer a courtesy vehicle while in the shop, we live in Nampa and that is too far for a shuttle ride and because the vehicle is not a ford they cannot work on it and referred us to another dealership. Vehicle is a 2012 with less than 4k miles on it, dealership included a supposedly 3 month warranty however cannot simply budge to help their customers out. Experience was horrible and will not return.

Buying the vehicle was the same experience as every time before. The secret is to know what EXACTLY you want before you go and do online research to find the best price. If you're not sure you can swept up in new car smells and end up with more payment than you planned. (That's me - over and over again.) The Good: I recognized our salesperson from college so we had a connection and easy ice breaker. I liked that he was informal and friendly and very knowledgeable about the cars on the lot. The Bad: The truck we wanted to buy was "marked the wrong price" and they wouldn't honor it (of course it was lower). No retailer on this planet could get away with that or even try. But they didn't care about losing the sale over their error and that is a shame - that is their black mark and thing I will remember. They did not care about losing my sale. I love my F150 Ecoboost truck BUT... There are minor manufacturer flaws that the service department was asked to fix and did not. This truck is 30 days old. There is no special treatment for customers, no special attention for new vehicles, you are pretty much nobody to the service department. You'd get better attention at the Walmart Service Center. And that is sad. I just bought a vehicle and the service department aleady has me worried and thinking twice about buying at Lithia. Also, I took my car in for a "new car checkup" and the didn't even wash it - not even a spray down, and they left their finger prints on the windows. What is that? Awful service, long waits. And the used cars on the lot and not as clean and detailed as they should be which again speaks to the service department and lack of attention to the vehicles and the customers. As for used cars, there are few and they are high book price. Much better used cars details everywhere else in the Treasure Valley. AS for me, I've already been to Dan Wiebold to find my next Ford (car). They have GREAT used car deals and great sales staff. The buying process is the traditional run back and forth between the finance manager and you, but other than that I really liked their selection, great prices, and customer service. Lithia really needs to pay attention to their whole operation because service WILL affect sales. I won't buy there again because of the service department.