Reviews
Fast an excellent service on oil changes using the correct oil an filter would recommend over other oil business stores.
Fast an excellent service on oil changes using the correct oil an filter would recommend over other oil business stores.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re thrilled to hear our team delivered a fast and precise oil change for your Chevrolet Camaro. Using the correct oil and filter is crucial for smooth performance, and we appreciate you noting that detail. Thanks for recommending us over other options.
Lizzie was great to work with . She was fast and very thorough with making sure I was getting a deal . Also she had a play area and toys and cars for my 2y/o son. Great business to get a reliable SUV
Lizzie was great to work with . She was fast and very thorough with making sure I was getting a deal . Also she had a play area and toys and cars for my 2y/o son. Great business to get a reliable SUV
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for highlighting how our efficient and thorough approach helped you secure a great deal. We’re glad the play area kept your little one entertained while you chose your used GMC Yukon. Enjoy that reliable SUV and please reach out if we can assist you again.
After returning home from Graff doing an oil change, I popped the hood and checked the oil because they didn't check it before they pulled it out. I found it to be a half quart low and oil on the plastic engine cover. Then I looked underneath the vehicle and found oil all over the frame and a/c compressor. I will not be returning.
After returning home from Graff doing an oil change, I popped the hood and checked the oil because they didn't check it before they pulled it out. I found it to be a half quart low and oil on the plastic engine cover. Then I looked underneath the vehicle and found oil all over the frame and a/c compressor. I will not be returning.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you bringing this experience to our attention. Normally we would reach out to you directly so we can address your concerns, unfortunately we aren't able to get enough information from your review to contact you. If you are willing, please contact us at (989) 684-4411 so we can connect you with our Service Manager and work towards a resolution. We look forward to hearing from you.
Everyone at Graff Chevy is so friendly and very helpful. The staff that worked with me went above and beyond to make sure I left with my new vehicle that night. They stayed there til way after closing just to make that happen. I wouldn't choose any other dealership and would highly recommend Graff Chevy in Bay City, MI. Thank you everyone at Graff for all you did for me!
Everyone at Graff Chevy is so friendly and very helpful. The staff that worked with me went above and beyond to make sure I left with my new vehicle that night. They stayed there til way after closing just to make that happen. I wouldn't choose any other dealership and would highly recommend Graff Chevy in Bay City, MI. Thank you everyone at Graff for all you did for me!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Knowing you’re enjoying your new Chevrolet Traverse makes our day. Our team was happy to stay late and ensure you drove home that night. Thanks for recommending us so highly and we look forward to helping again.
I had my cars first oil change and took it to the dealership earlier this month. They worked quick and efficiently to get me taken care if. I will be going back for my second oil change!
I had my cars first oil change and took it to the dealership earlier this month. They worked quick and efficiently to get me taken care if. I will be going back for my second oil change!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It’s fantastic to hear that our team completed your Chevrolet Trax’s first oil change promptly. We’re glad the service met your expectations and look forward to helping with your next oil change.
Workers are always friendly and informative. I always chose Graff for my oil changes. They also checked my tires for free!
Workers are always friendly and informative. I always chose Graff for my oil changes. They also checked my tires for free!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s great to hear that our team provides friendly and informative service. Thank you for trusting us with your GMC Terrain oil changes, and we’re pleased that the complimentary tire checks add extra value. We look forward to welcoming you back.
Sales team was helpful. Having issues with my new car and can’t get it repaired after multiple appointments. They can’t replicate the issue that keeps happening.
Sales team was helpful. Having issues with my new car and can’t get it repaired after multiple appointments. They can’t replicate the issue that keeps happening.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We would like the opportunity to address your concerns. We would normally reach out directly, but unfortunately we don't have enough information to pull details up in our system. Please reach out to us directly at (989) 684-4411 when you have a chance and we can connect you to our Service Manager. Thank you, and we look forward to hearing from you.
Great experience leasing with Emily and Kevin! I was initially nervous about car shopping for the first time in 10 years but they made it easy!
Great experience leasing with Emily and Kevin! I was initially nervous about car shopping for the first time in 10 years but they made it easy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a pleasure to assist with your first car-shopping adventure in ten years. We’re glad the leasing process for your new Chevrolet Equinox felt seamless. Thank you for sharing your great experience!
Just in for an oil change but it went well and I didn't have to wait too long. Service writer also pulled a history of my vehicle and I appreciated that
Just in for an oil change but it went well and I didn't have to wait too long. Service writer also pulled a history of my vehicle and I appreciated that
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Delighted to hear your Chevrolet Corvette’s oil change went smoothly and that you didn’t have to wait long. We’re glad our service team provided your vehicle’s history and that it was helpful. Thank you for the positive feedback.
Graff Chevrolet in Bay City is top notch. Great people and an overall great experience
Graff Chevrolet in Bay City is top notch. Great people and an overall great experience
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s great to hear your Chevrolet Traverse received such attentive care and that our team made your visit enjoyable. We’re glad the service process went smoothly and our staff could assist you effectively. Thanks for sharing your experience.