Reviews
Sherry was wonderful. She is friendly and fantastic at her job. She knows how to make a customer feel welcome. Fantastic person
Sherry was wonderful. She is friendly and fantastic at her job. She knows how to make a customer feel welcome. Fantastic person
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our service team enjoyed making you feel so welcome during the service on your Chevrolet Impala. Your kind words about our team’s friendliness and expertise mean a great deal to us.
Excellent service. I always have a great experience at Graff Chevrolet. My air conditioning is now working great.
Excellent service. I always have a great experience at Graff Chevrolet. My air conditioning is now working great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience. We’re delighted your Chevrolet Traverse’s air conditioning is running smoothly and that our service continues to meet your expectations. We look forward to helping with your future maintenance needs.
The saleswomen were very knowledgeable and friendly. They made the process of buying a car a little easier.
The saleswomen were very knowledgeable and friendly. They made the process of buying a car a little easier.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It’s great to hear our saleswomen’s friendly knowledge helped simplify your Chevrolet purchase. Congratulations on your new vehicle and thank you for sharing your experience.
Great overall experience! Liz was very friendly and informative! She made sure we were happy with our purchase, and even addressed the issues we were concerned with prior to our purchase. Everyone at Graff was kind, approachable and friendly! I would recommend! Lori K
Great overall experience! Liz was very friendly and informative! She made sure we were happy with our purchase, and even addressed the issues we were concerned with prior to our purchase. Everyone at Graff was kind, approachable and friendly! I would recommend! Lori K
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It’s wonderful to hear you had a smooth experience finding your used GMC Acadia. We’re glad our team took the time to address your concerns and make you feel welcome throughout. Thank you for recommending us!
The staff were great to work with, especially Audy she made the whole process of buying a car so easy and smooth. I will definitely see her again if I need another car
The staff were great to work with, especially Audy she made the whole process of buying a car so easy and smooth. I will definitely see her again if I need another car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted to hear your used GMC Acadia purchase was smooth. It’s great to know our team made the process easy for you. We look forward to helping you again when you need another vehicle.
Fast an excellent service on oil changes using the correct oil an filter would recommend over other oil business stores.
Fast an excellent service on oil changes using the correct oil an filter would recommend over other oil business stores.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re thrilled to hear our team delivered a fast and precise oil change for your Chevrolet Camaro. Using the correct oil and filter is crucial for smooth performance, and we appreciate you noting that detail. Thanks for recommending us over other options.
Lizzie was great to work with . She was fast and very thorough with making sure I was getting a deal . Also she had a play area and toys and cars for my 2y/o son. Great business to get a reliable SUV
Lizzie was great to work with . She was fast and very thorough with making sure I was getting a deal . Also she had a play area and toys and cars for my 2y/o son. Great business to get a reliable SUV
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for highlighting how our efficient and thorough approach helped you secure a great deal. We’re glad the play area kept your little one entertained while you chose your used GMC Yukon. Enjoy that reliable SUV and please reach out if we can assist you again.
After returning home from Graff doing an oil change, I popped the hood and checked the oil because they didn't check it before they pulled it out. I found it to be a half quart low and oil on the plastic engine cover. Then I looked underneath the vehicle and found oil all over the frame and a/c compressor. I will not be returning.
After returning home from Graff doing an oil change, I popped the hood and checked the oil because they didn't check it before they pulled it out. I found it to be a half quart low and oil on the plastic engine cover. Then I looked underneath the vehicle and found oil all over the frame and a/c compressor. I will not be returning.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you bringing this experience to our attention. Normally we would reach out to you directly so we can address your concerns, unfortunately we aren't able to get enough information from your review to contact you. If you are willing, please contact us at (989) 684-4411 so we can connect you with our Service Manager and work towards a resolution. We look forward to hearing from you.
Everyone at Graff Chevy is so friendly and very helpful. The staff that worked with me went above and beyond to make sure I left with my new vehicle that night. They stayed there til way after closing just to make that happen. I wouldn't choose any other dealership and would highly recommend Graff Chevy in Bay City, MI. Thank you everyone at Graff for all you did for me!
Everyone at Graff Chevy is so friendly and very helpful. The staff that worked with me went above and beyond to make sure I left with my new vehicle that night. They stayed there til way after closing just to make that happen. I wouldn't choose any other dealership and would highly recommend Graff Chevy in Bay City, MI. Thank you everyone at Graff for all you did for me!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Knowing you’re enjoying your new Chevrolet Traverse makes our day. Our team was happy to stay late and ensure you drove home that night. Thanks for recommending us so highly and we look forward to helping again.
I had my cars first oil change and took it to the dealership earlier this month. They worked quick and efficiently to get me taken care if. I will be going back for my second oil change!
I had my cars first oil change and took it to the dealership earlier this month. They worked quick and efficiently to get me taken care if. I will be going back for my second oil change!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It’s fantastic to hear that our team completed your Chevrolet Trax’s first oil change promptly. We’re glad the service met your expectations and look forward to helping with your next oil change.