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Graff Chevrolet

(282 reviews)
Visit Graff Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:30pm
Tuesday 9:00am–7:00pm 8:00am–5:30pm
Wednesday 9:00am–7:00pm 8:00am–5:30pm
Thursday 9:00am–7:00pm 8:00am–5:30pm
Friday 9:00am–6:00pm 8:00am–5:30pm
Saturday 9:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed
New (989) 402-0680 (989) 402-0680
Used (989) 402-0671 (989) 402-0671
Service (989) 414-6791 (989) 414-6791

Inventory

See all 233 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2023.
At Hank Graff Chevrolet we've worked hard for over 100 years to make sure our customers are satisfied with their experience at our automotive dealerships. It is this commitment that draws customers to us from across Michigan. We are proud to service communities such as Bay City Midland Saginaw and the surrounding areas. If you haven't experienced Hank Graff Chevrolet in Bay City we invite you to stop by and introduce yourself we welcome the opportunity to serve you!
Big enough to serve you small enough to know you

Service center

Phone number (989) 414-6791

Service hours

Monday
8:00am–5:30pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–5:30pm
Friday
8:00am–5:30pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

(282 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Graff Chevrolet from DealerRater.

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Lizzie Risch was awesome working with her, very

Lizzie Risch was awesome working with her, very responsive to all questions. The process was long due to applying for a loan but she made it looks so easy. I will recommend anyone who want a smooth and real time process.

Lizzie Risch was awesome working with her, very

Lizzie Risch was awesome working with her, very responsive to all questions. The process was long due to applying for a loan but she made it looks so easy. I will recommend anyone who want a smooth and real time process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Steve Haremski was fantastic!

Steve Haremski was fantastic! Very helpful, knowledgeable, and patient with all our questions. Davis in finance was great too! They both made the transaction an experience I would highly recommend.

Steve Haremski was fantastic!

Steve Haremski was fantastic! Very helpful, knowledgeable, and patient with all our questions. Davis in finance was great too! They both made the transaction an experience I would highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

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Tyler was right there to answer any questions we had

Tyler was right there to answer any questions we had through the whole process. He made sure we didn’t need anything before we drove off the lot. I would recommend him to anyone looking for a car

Tyler was right there to answer any questions we had

Tyler was right there to answer any questions we had through the whole process. He made sure we didn’t need anything before we drove off the lot. I would recommend him to anyone looking for a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly and helpful.

Friendly and helpful. Treated me like a customer with total respect. 2018 equinox car I bought.

Friendly and helpful.

Friendly and helpful. Treated me like a customer with total respect. 2018 equinox car I bought.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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I came in for an oil change and the tech whose name is

I came in for an oil change and the tech whose name is Brad challenged me on everything I asked including when asking if my tire pressures were low he said don’t you have an app to check that and I said never mind and drove to discount tires when they completed it in about 2 minutes. He also wanted me to make an appointment to take the front tire off to change the oil even thought it was my 4th time getting my oil changed there WHAT ! I guess that’s the last time ! Carol Jones

I came in for an oil change and the tech whose name is

I came in for an oil change and the tech whose name is Brad challenged me on everything I asked including when asking if my tire pressures were low he said don’t you have an app to check that and I said never mind and drove to discount tires when they completed it in about 2 minutes. He also wanted me to make an appointment to take the front tire off to change the oil even thought it was my 4th time getting my oil changed there WHAT ! I guess that’s the last time ! Carol Jones

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we regret to hear that your experience with us was not a more positive one. If you are willing to give us another chance, please contact us at (989) 684-4411 so we can understand your situation better in order to try and turn your experience around. Thank you, Graff Chevrolet, INC.

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Sold us a lemon with major safety issues,and disregard

Sold us a lemon with major safety issues,and disregard our concerns,and as I’m typing I am still waiting on a call I gave to the on 1/13/2025.

Sold us a lemon with major safety issues,and disregard

Sold us a lemon with major safety issues,and disregard our concerns,and as I’m typing I am still waiting on a call I gave to the on 1/13/2025.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Andrew, after speaking with our Used Car Manager and Service Manager it appears that a pricing discrepancy in our service department may be what triggered this review. My understanding is that our Service Manager has already been in contact with you to get this addressed and corrected. If you have concerns please give us a call at 989-684-4411 and we can connect you.

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Bought an overpriced vehicle here that had been

Bought an overpriced vehicle here that had been supposedly maintenance certified. On the way home that day, has to fix a wheel bearing. Took it to a Dodge dealer, only to see a list of about 30 problems. Near $6000 worth of problems. They suckered us with lies. Don't buy from here unless you have it checked elsewhere first.

Bought an overpriced vehicle here that had been

Bought an overpriced vehicle here that had been supposedly maintenance certified. On the way home that day, has to fix a wheel bearing. Took it to a Dodge dealer, only to see a list of about 30 problems. Near $6000 worth of problems. They suckered us with lies. Don't buy from here unless you have it checked elsewhere first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Amanda, with the limited information provided it is difficult for us to reach out to discuss this with you since we don't have a last name, purchase date or vehicle to reference. We would like to speak with you about your concerns. I have asked our Used Car Manager to try and research this, but in the meantime please feel free to contact us at 989-684-4411 so we can get your concerns addressed.

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Connor Guettler did all he could to keep me up to date.

Connor Guettler did all he could to keep me up to date. I just couldn't find a ride to Bay City. It is 142 miles from here.

Connor Guettler did all he could to keep me up to date.

Connor Guettler did all he could to keep me up to date. I just couldn't find a ride to Bay City. It is 142 miles from here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet, INC.!

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I want to give a Huge thank you to Emilee Kozlowski over

I want to give a Huge thank you to Emilee Kozlowski over at Graff Chevrolet Bay City. If anyone needs a good car go see her and the folks at Graff. They are not only kind and understanding but they are genuine people. Thanks again. 👍🏾😁 She was totally amazing. 😁🫶🏾

I want to give a Huge thank you to Emilee Kozlowski over

I want to give a Huge thank you to Emilee Kozlowski over at Graff Chevrolet Bay City. If anyone needs a good car go see her and the folks at Graff. They are not only kind and understanding but they are genuine people. Thanks again. 👍🏾😁 She was totally amazing. 😁🫶🏾

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet, INC.!

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IF YOU NEED A VEHICLE SERVICED, I DEFINITELY DON'T

IF YOU NEED A VEHICLE SERVICED, I DEFINITELY DON'T RECOMMEND TAKING IT TO GRAFF IN BAY CITY. I made an appointment almost a month ago and took it in Monday morning (9/11). Made sure the customer service rep (ERIC) knew it was my only vehicle. They didn't have a loaner for me (and never have). I called later that afternoon and never got to speak with Eric or any of their other service reps. Every time I called, it went to voicemail (I left several). I finally told their receptionist that I didn't want to be directed to their service department, I wanted to speak to a manager. I got voicemail instead. The next day, after a few more attempts to find out ANYTHING about my vehicle and only getting voicemail, I started calling their number like a teenager calling into a radio station to win a prize. About the fourth call (after 2pm), the receptionist patched me through to FINALLY talk to a live person and they said, "OH, I see our technician is just now pulling it in". I asked why they were just now taking a look at it when my scheduled service appointment was for the previous morning. She told me that my appointment date was for me to talk to a service rep (one of their people who stands at the little podium desks and fills out a service request/queue. This was NOT communicated when I set up the appointment. She told me she was SORRY I didn't understand that, but that if I thought anyone else could get it in sooner, I was welcome to come pick up my vehicle. THEY HOOK YOU IN, knowing that every place is booked up. And THEN likely work on the jobs that will generate the most revenue and work on the rest in between. THEY don't bother to let you know anything about what's going on with your repair unless they need approval to go ahead with the work. They DON'T CALL YOU with any updates, THEY WAIT FOR YOU TO CALL THEM. I read through several online reviews of other customers experiencing just what I've described. FACE IT, there is such a shortage of mechanics that these businesses DON'T care about bad reviews, but they know people are desperate and have few places to get work done. If you KNOW of better mechanic shops, PLEASE LET ME KNOW for future reference. AND PLEASE SHARE to educate others. UPDATE *** THEY CHARGED ME ALMOST $600 to replace the coil and sparkplug. ERIC finally called me at 3:40 to tell me what it was. This job should gave been done by noon yesterday. It's only about a half hour job. But they waited until I had barrage them with calls before they even got it into their shop.

IF YOU NEED A VEHICLE SERVICED, I DEFINITELY DON'T

IF YOU NEED A VEHICLE SERVICED, I DEFINITELY DON'T RECOMMEND TAKING IT TO GRAFF IN BAY CITY. I made an appointment almost a month ago and took it in Monday morning (9/11). Made sure the customer service rep (ERIC) knew it was my only vehicle. They didn't have a loaner for me (and never have). I called later that afternoon and never got to speak with Eric or any of their other service reps. Every time I called, it went to voicemail (I left several). I finally told their receptionist that I didn't want to be directed to their service department, I wanted to speak to a manager. I got voicemail instead. The next day, after a few more attempts to find out ANYTHING about my vehicle and only getting voicemail, I started calling their number like a teenager calling into a radio station to win a prize. About the fourth call (after 2pm), the receptionist patched me through to FINALLY talk to a live person and they said, "OH, I see our technician is just now pulling it in". I asked why they were just now taking a look at it when my scheduled service appointment was for the previous morning. She told me that my appointment date was for me to talk to a service rep (one of their people who stands at the little podium desks and fills out a service request/queue. This was NOT communicated when I set up the appointment. She told me she was SORRY I didn't understand that, but that if I thought anyone else could get it in sooner, I was welcome to come pick up my vehicle. THEY HOOK YOU IN, knowing that every place is booked up. And THEN likely work on the jobs that will generate the most revenue and work on the rest in between. THEY don't bother to let you know anything about what's going on with your repair unless they need approval to go ahead with the work. They DON'T CALL YOU with any updates, THEY WAIT FOR YOU TO CALL THEM. I read through several online reviews of other customers experiencing just what I've described. FACE IT, there is such a shortage of mechanics that these businesses DON'T care about bad reviews, but they know people are desperate and have few places to get work done. If you KNOW of better mechanic shops, PLEASE LET ME KNOW for future reference. AND PLEASE SHARE to educate others. UPDATE *** THEY CHARGED ME ALMOST $600 to replace the coil and sparkplug. ERIC finally called me at 3:40 to tell me what it was. This job should gave been done by noon yesterday. It's only about a half hour job. But they waited until I had barrage them with calls before they even got it into their shop.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Terry, we are disappointed to see this review and I know you have already been in contact with our Service Manager here. She did apologize for the miscommunication and also tried to provide some clarification about our processes here, which are similar to most dealership service departments. Like almost all dealership service departments, when you schedule a service appointment you are scheduling a consultation with a Service Advisor, not an appointment with a mechanic or technician. Our technicians are often working on multiple vehicles at the same time while they wait for parts, computer programming updates and diagnostic updates to run. In some cases these repairs take longer than expected. When meeting with a Service Advisor they do their best to take that into consideration when giving you an estimate on when we hope your repairs will be completed. Like many businesses, there are times when we are short staffed. The turnaround time on your repair and cost of your repair is standard for our area. In fact, our labor rate is one of the lowest in the area for shops with certified technicians. We do our best to make loaner vehicles available to guests and we also work with local rental car companies as an option as well. Unfortunately with current vehicle inventories our supply of loaner vehicles is limited and are not always available. I understand that you did have the opportunity to speak with numerous members of our service team when you called and they did make sure your messages were relayed quickly. You are correct, there is a nationwide shortage of qualified and certified technicians and mechanics, but we do take customer reviews seriously, we do our best to respond to every review we receive and try to reach out to guests when possible to get their concerns addressed.

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