Reviews
I was so disappointed. I went for an oil change and asked for a tire rotation and they said I had one stem sensor not working (which I knew about). They were going to charge me more than $100.00 to fix it (which I know is just a battery replacement). Anyhow, I said no, I’ll just live with it. When I got my car back, none of the tire sensors were working. I went back in and told them and they said there was nothing they could do about it. So I went there with 3 of the 4 stem sensors working and left with no stem sensors working. I went to another place and got all 4 of the fixed for $80.00. I will not be going back to Graff.
I was so disappointed. I went for an oil change and asked for a tire rotation and they said I had one stem sensor not working (which I knew about). They were going to charge me more than $100.00 to fix it (which I know is just a battery replacement). Anyhow, I said no, I’ll just live with it. When I got my car back, none of the tire sensors were working. I went back in and told them and they said there was nothing they could do about it. So I went there with 3 of the 4 stem sensors working and left with no stem sensors working. I went to another place and got all 4 of the fixed for $80.00. I will not be going back to Graff.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best service anywhere. Highly recommend them, they took excellent care of me when I really needed it.
Best service anywhere. Highly recommend them, they took excellent care of me when I really needed it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the five-star rating and for recommending our service. Knowing we could provide the best care for your Chevrolet Trax when you needed it means a lot to our team.
The service was very successful… They had my car ready within 30 minutes. Thank you for your service.
The service was very successful… They had my car ready within 30 minutes. Thank you for your service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Knowing the service on your Chevrolet Equinox was completed in just 30 minutes is rewarding for our service team. We’re glad we could get you back on the road so quickly.
Fast service, helpful, friendly employees made sure I understood what they did. Helped me with my Chevrolet account
Fast service, helpful, friendly employees made sure I understood what they did. Helped me with my Chevrolet account
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re glad the service visit was quick and our team could guide you through every step on your Equinox. Hearing that you understood the work and got help with your Chevrolet account means a lot to us.
Tim and Ben were very patient with me while I was exploring different options. Davis was very professional at closing.
Tim and Ben were very patient with me while I was exploring different options. Davis was very professional at closing.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our team enjoyed helping you weigh different options as you chose your new Chevrolet Colorado. Hearing that you found our patience and professional support at closing helpful means a lot to us.
Sherry was wonderful. She is friendly and fantastic at her job. She knows how to make a customer feel welcome. Fantastic person
Sherry was wonderful. She is friendly and fantastic at her job. She knows how to make a customer feel welcome. Fantastic person
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our service team enjoyed making you feel so welcome during the service on your Chevrolet Impala. Your kind words about our team’s friendliness and expertise mean a great deal to us.
Excellent service. I always have a great experience at Graff Chevrolet. My air conditioning is now working great.
Excellent service. I always have a great experience at Graff Chevrolet. My air conditioning is now working great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience. We’re delighted your Chevrolet Traverse’s air conditioning is running smoothly and that our service continues to meet your expectations. We look forward to helping with your future maintenance needs.
The saleswomen were very knowledgeable and friendly. They made the process of buying a car a little easier.
The saleswomen were very knowledgeable and friendly. They made the process of buying a car a little easier.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It’s great to hear our saleswomen’s friendly knowledge helped simplify your Chevrolet purchase. Congratulations on your new vehicle and thank you for sharing your experience.
Great overall experience! Liz was very friendly and informative! She made sure we were happy with our purchase, and even addressed the issues we were concerned with prior to our purchase. Everyone at Graff was kind, approachable and friendly! I would recommend! Lori K
Great overall experience! Liz was very friendly and informative! She made sure we were happy with our purchase, and even addressed the issues we were concerned with prior to our purchase. Everyone at Graff was kind, approachable and friendly! I would recommend! Lori K
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It’s wonderful to hear you had a smooth experience finding your used GMC Acadia. We’re glad our team took the time to address your concerns and make you feel welcome throughout. Thank you for recommending us!
The staff were great to work with, especially Audy she made the whole process of buying a car so easy and smooth. I will definitely see her again if I need another car
The staff were great to work with, especially Audy she made the whole process of buying a car so easy and smooth. I will definitely see her again if I need another car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted to hear your used GMC Acadia purchase was smooth. It’s great to know our team made the process easy for you. We look forward to helping you again when you need another vehicle.