Graff Chevrolet

Lizzie Risch was awesome working with her, very responsive to all questions. The process was long due to applying for a loan but she made it looks so easy. I will recommend anyone who want a smooth and real time process.

Steve Haremski was fantastic! Very helpful, knowledgeable, and patient with all our questions. Davis in finance was great too! They both made the transaction an experience I would highly recommend.

Tyler was right there to answer any questions we had through the whole process. He made sure we didn’t need anything before we drove off the lot. I would recommend him to anyone looking for a car

Friendly and helpful. Treated me like a customer with total respect. 2018 equinox car I bought.

I came in for an oil change and the tech whose name is Brad challenged me on everything I asked including when asking if my tire pressures were low he said don’t you have an app to check that and I said never mind and drove to discount tires when they completed it in about 2 minutes. He also wanted me to make an appointment to take the front tire off to change the oil even thought it was my 4th time getting my oil changed there WHAT ! I guess that’s the last time ! Carol Jones

Sold us a lemon with major safety issues,and disregard our concerns,and as I’m typing I am still waiting on a call I gave to the on 1/13/2025.

Bought an overpriced vehicle here that had been supposedly maintenance certified. On the way home that day, has to fix a wheel bearing. Took it to a Dodge dealer, only to see a list of about 30 problems. Near $6000 worth of problems. They suckered us with lies. Don't buy from here unless you have it checked elsewhere first.

Connor Guettler did all he could to keep me up to date. I just couldn't find a ride to Bay City. It is 142 miles from here.

I want to give a Huge thank you to Emilee Kozlowski over at Graff Chevrolet Bay City. If anyone needs a good car go see her and the folks at Graff. They are not only kind and understanding but they are genuine people. Thanks again. 👍🏾😁 She was totally amazing. 😁🫶🏾

IF YOU NEED A VEHICLE SERVICED, I DEFINITELY DON'T RECOMMEND TAKING IT TO GRAFF IN BAY CITY. I made an appointment almost a month ago and took it in Monday morning (9/11). Made sure the customer service rep (ERIC) knew it was my only vehicle. They didn't have a loaner for me (and never have). I called later that afternoon and never got to speak with Eric or any of their other service reps. Every time I called, it went to voicemail (I left several). I finally told their receptionist that I didn't want to be directed to their service department, I wanted to speak to a manager. I got voicemail instead. The next day, after a few more attempts to find out ANYTHING about my vehicle and only getting voicemail, I started calling their number like a teenager calling into a radio station to win a prize. About the fourth call (after 2pm), the receptionist patched me through to FINALLY talk to a live person and they said, "OH, I see our technician is just now pulling it in". I asked why they were just now taking a look at it when my scheduled service appointment was for the previous morning. She told me that my appointment date was for me to talk to a service rep (one of their people who stands at the little podium desks and fills out a service request/queue. This was NOT communicated when I set up the appointment. She told me she was SORRY I didn't understand that, but that if I thought anyone else could get it in sooner, I was welcome to come pick up my vehicle. THEY HOOK YOU IN, knowing that every place is booked up. And THEN likely work on the jobs that will generate the most revenue and work on the rest in between. THEY don't bother to let you know anything about what's going on with your repair unless they need approval to go ahead with the work. They DON'T CALL YOU with any updates, THEY WAIT FOR YOU TO CALL THEM. I read through several online reviews of other customers experiencing just what I've described. FACE IT, there is such a shortage of mechanics that these businesses DON'T care about bad reviews, but they know people are desperate and have few places to get work done. If you KNOW of better mechanic shops, PLEASE LET ME KNOW for future reference. AND PLEASE SHARE to educate others. UPDATE *** THEY CHARGED ME ALMOST $600 to replace the coil and sparkplug. ERIC finally called me at 3:40 to tell me what it was. This job should gave been done by noon yesterday. It's only about a half hour job. But they waited until I had barrage them with calls before they even got it into their shop.