Mike Burkart Ford

We worked with Stephanie she was very helpful and patient with us. I would recommend this dealership and work with her

Dishonest dealership. One of my windows was damaged when the dealership removed 3 window stickers. They used a razor blade and severely scratched and gouged the window. I did not see the damage until after I purchased the vehicle. I contacted the dealership so I could bring it in so they could look at the issue. They did not even want to look at the vehicle. They denied they could have done it. If you purchase a vehicle from this dealership beware they do not care about the customer. There is a spot on this review to rate the sales person, but I cannot give zero stars so I cannot rate her. So I will put my rating here. Stephanie gets a zero star rating out of five.

They went out of their way to find me the used vehicle that I was looking for. Gave me exactly what I wanted on a hard to find vehicle.

Great selection of clean certified ford blue vehicles great prices to I will definitely be back for my next car

Knowledgeable and helpful sales staff helped me find the right used vehicle with the features I wanted. They also made sure I knew how all the features worked. I highly recommend this dealership.

Had several bad experiment years ago. Everything from stripped lugs to unauthorized work done. But 20 years later thought I’d give them another try. Had a F150 towed in with the thought of a bad starter. Was told by burkhardt that either the motor or transmission was seized. Basically to scrap out the truck. Had it towed to another mechanic who replaced the starter good to go. Highly recommend staying away from this dealership.

If I could rate them lower than one, I would. I purchased a used 2019 Nautilus online. I spoke with Stephanie and she was easy to talk with. When the car was delivered to me in Indiana there were multiple cracks in the windshield. I assumed the cracks occurred in transit. However, when I reported the issue I was informed that was the condition of the windshield when it left the lot. At first the dealership was reticent about fixing the windshield but then said they would repair the cracks. Safelite was contacted. Safelite said there were too many cracks in the windshield and that repairing them would hinder my line of sight in driving. They said the car needed a new windshield. Safelite said they would contact the dealership to get permission. I also contacted Stephanie and informed her of Safelight's thoughts. Safelight said they received permission to replace the windshield. Now, one year later I receive a bill from Safelite for replacing the windshield. I contacted Stephanie. She said they did not authorize it and said the dealership would pay nothing. I was stuck with the bill. I can't recommend Burkart Ford, a dealer that lacks integrity who won't stand behind their product and won't acknowledge that they were contacted. Please beware. Be sure to get everything in writing as their word has no value. I'm more than disappointed and I'm embarrassed for them. I learned an expensive lesson. They are far from trustworthy. Dr. Tom Kinnan

My Mom & I share a vehicle & I'm disabled. We had our engine light go on & asked for the van to be taken to Mike Burkhart Ford's in Plymouth. When we went in to sign a form they needed we asked a question as to exactly what the $250 fee was looking at. The manager (who we weren't even speaking with) yelled at us & was incredibly rude. Yelled at us to get out & threatened to charge us by the day if we didn't remove the van from the lot immediately! Yelled!! The two other office workers we had been talking to literally put their hands up & backed away. Do NOT take your vehicle here. Especially if you are a woman because it could be dangerous he was so angry.

Worst dealer in Sheboygan County will never take my car to Burkart Ford again .The service manager is not a people person and is very rude. Will be contacting Ford about their rudeness.

Worked with Stephanie. She was great at communicating and made the whole process a very easy one. Would highly recommend.