Mike Burkart Ford Hours
"Our focus always has been customer service, but this building just allows us to do it so much better, We've been an award-winning dealer for eight years straight (in customer excellence)."
The dealership won the Distinguished Achievement Award for six years straight and in 1995 won Ford's highest award, the Ford Chairman Award.
"Ford surveys customers, both service and sales customers, to make sure that we met with their satisfaction, (So) we were graded on a report card by our customers." said Burkart.
"Every employee is oriented to customer satisfaction." said Burkart. Customer satisfaction means friendly,timely and efficient service.
"Huge Pre-Owned inventory at the lowest prices!"
$15 and up*
Oil, Filter Change
$29.95 and up*
$39.95 and up*
$15 and up*
Read reviews that mention:
Matt made buying my used 2019 Ford Edge a great experience. I was treated professionally, all my questions were answered fully, and the entire staff was... friendly. There was a chip in the windshield and Matt took care of making sure it was replaced with an entirely new one before arranging for my Edge to be delivered to my home, 2 hours away. Matt is an excellent resource and salesman, I highly recommended him and this dealership.
Have your insurance agent run the VIN on any used vehicle. This will give you a accurate vehicle history. Did you know manufacturers buybacks can be lemon... law branded In Wisconsin? Don’t expect this pompous dealership for all out honesty, after all listen closely. Be Smart and do your homework before buying ANYTHING!!! My father purchased a 2018 Ford Escape that was a manufacturers buyback-turned out to be branded(was marked on sticker in tiny box). In my opinion you took advantage of a 82 year old long time customer. His insurance alone went up $400 a year due to the vehicle history. He traded the vehicle in after 2 more trips to the shop in less than 6 months!!! Shame on you!!!
Excellent sales team, as I purchased my second Ford Certified pre-owned vehicle from Mike Burkart Ford. All went smoothly. And, I received a re-imboursement... in the mail,for an inadvertent charge that we all missed in filling out the paperwork. Good honest folks to work with.
Make sure you check the VIN with your insurance company. This will tell you any vehicle history such as BRANDED TITLES,ACCURATE ACCIDENT HISTORY,Etc. ... Condescending personalities from Aaron and Jack. Beware know what you are buying!!! Beware of lemon law branding of a title even if it is only 1 year old!!!
I live 1.5 hours away from the dealership. I found an F150 online that I was interested in. I emailed with an inquiry on the truck on a Friday evening.... Saturday morning I got a call from Matt Horstman. He was great. Answered my questions. We scheduled an appointment to see and test drive the truck at 1:00pm on that Saturday (knowing the business hours were until 3:00pm). Matt pulled the truck from the lot so it would be ready for us. My wife and I got to the dealership at 1:00pm. We were greeted immediately upon walking in and directed to Matt. Very personable as we were both on the same page with the 2 hours we had to work with. He took care of processing my license for the test drive immediately. We test drove the truck for 10 minutes. Matt had arranged for the valuation of my truck I was considering for trade while we were on the test drive. Matt met us when we got back. We sat down and worked through the transaction. This was a stress free experience. We worked through the price and trade-in value of my current truck. This process was quick. From there, my wife and I met with Ed Pyle to go over the financing. This process took a bit longer but not too bad. Ed is pretty laid back and makes the process pretty pain free. Amazing to see all the additional coverages on a vehicle from the last time I bought. Ed had us getting up from his desk to leave with the truck right at 3:00pm. That's it. A great experience in completing a sale from first seeing the vehicle to leaving the lot (with it) two hours later.
I have been to this dealership only twice and both experiences were not favorable for a professional business. 1st stop: I came in to test drive and possible... purchase a new or possible used Explorer. I was met by a sales man who seemed to be annoyed that I stopped in around lunch time. I told the sales man my price range and I was basically laughed at. At that point I was pretty turned off from buying any vehicle at this dealership. Fast forward 4 weeks, I purchased a brand new 2018 Explorer at a Ford dealership in Hartford. 2nd Stop: With my new Explorer, I was experiencing some vibration while driving 60 MPH. I happened to be in Plymouth so i figured i'd stop and see if they could take a look at the issue. The service writer explained that there were no openings for service ( I completely understand). Then he proceeded to explain that my issue would not be covered under warranty ( Vehicle has 600 miles on it) and that I should take it back where i bought it. I was blow away by him saying it would not be covered under the factory warranty. It felt like he was not willing to service my vehicle because i did not purchase it from Burkart. I do plan on contacting Ford to explain my situation and also find out details on where i should take my new Explorer for service if i am travelling.
Stephanie was great to work with and helped me get the vehicle I was looking for! This dealership is so nice compared to others I have been to. This... is my second vehicle I purchased here and I never feel pressured like I have elsewhere. Ed was great to work with on the financing and very thorough. Rather than just another transaction I felt we were treated like family. So happy to have this dealership so close, and will continue to purchase my vehicles here!
Was looking for a used 2018 Escape, found one with 7,500 Mike's. Great price, fair trade in price. Friendly staff. Clean showroom, no pressure to buy.
We found the vehicle on the internet we went to the dealership to look. The sales associate I spoke with on the phone was busy so they assigned Matt to... show us our vehicle. He had two vehicles brought around for a test drive. We liked one of the two started negotiations and purchased the vehicle. From beginning to end the process was quite enjoyable no pressure just presented our options. Matt was detailed when going over cars accessories. It was certainly worth the trip. We would recommend recommend this dealership. Greg & Connie G.
My wife and I just purchased a 2017 Mustang GT and found the entire Mike Burkhart buying experience pleasurable. Our salesman, Matt Horstman, was great... to work with. The 5-hour round trip (Chicago suburb) was worth it.