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Profile Subaru

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (61 reviews)
Sales hours: 7:30am to 6:30pm
Service hours: 7:30am to 6:30pm
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Sales Service
Monday 7:30am–6:30pm 7:30am–6:30pm
Tuesday 7:30am–6:30pm 7:30am–6:30pm
Wednesday 7:30am–6:30pm 7:30am–6:30pm
Thursday 7:30am–6:30pm 7:30am–6:30pm
Friday 7:30am–6:30pm 7:30am–6:30pm
Saturday 8:00am–4:00pm 8:00am–4:00pm
Sunday 11:00am–3:00pm Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (61 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Poor Service waited over 2 hours for oil change

We had a appt yesterday for an oil change 8:30 appt we never got out of there until after 11:00. They were taking people in off the street and working on there vehicles. Several others there with appts after ours one for 9:00 service and she was still waiting at 11:00. Service manager was not professional at all. Will never do business there again.This is are 3 Subaru from profile and it will be the last!

Poor Service waited over 2 hours for oil change

We had a appt yesterday for an oil change 8:30 appt we never got out of there until after 11:00. They were taking people in off the street and working on there vehicles. Several others there with appts after ours one for 9:00 service and she was still waiting at 11:00. Service manager was not professional at all. Will never do business there again.This is are 3 Subaru from profile and it will be the last!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Avoid doing any business here

I won't attempt to relate the myriad issues with this place. Service and management are absolutely awful. You can totally tell they don't care about anything but the next victim, waiting behind you. They do not stand behind their vehicles. Just do yourself a favor and avoid even setting foot on the property. Shop for, service, and purchase a vehicle elsewhere.

Avoid doing any business here

I won't attempt to relate the myriad issues with this place. Service and management are absolutely awful. You can totally tell they don't care about anything but the next victim, waiting behind you. They do not stand behind their vehicles. Just do yourself a favor and avoid even setting foot on the property. Shop for, service, and purchase a vehicle elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I own a taxi company in Conway and love Subaru

I cannot say enough to recommend Subaru's in general and Mark in service in particular. It is so nice when they take care of the product even when they don't have to. Being well beyond the warranty, Mark the service manager took it upon himself to go above and beyond to make sure we are happy customers and he hit the mark. I will not hesitate to buy more Subaru from this particular dealer

I own a taxi company in Conway and love Subaru

I cannot say enough to recommend Subaru's in general and Mark in service in particular. It is so nice when they take care of the product even when they don't have to. Being well beyond the warranty, Mark the service manager took it upon himself to go above and beyond to make sure we are happy customers and he hit the mark. I will not hesitate to buy more Subaru from this particular dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Katy, we're so glad that Mark has been able to go above and beyond your expectations! Thank you so much for choosing Profile Subaru as your first choice for your automotive needs!

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Great job Toni

Toni was terrific, great customer service and very accommodating to my availability. I enjoyed this car buying experience and will return to buy my next car.

Great job Toni

Toni was terrific, great customer service and very accommodating to my availability. I enjoyed this car buying experience and will return to buy my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great sales staff...except

Very personable, thorough and knowledgeable sales staff...until the sales manager got involved. We were insulted by the rather condescending sales manager that was asked to evaluate our trade. Unprofessional reaction to our rejection of his low ball offer. We drove a couple of hours south and purchased the same car at a considerable savings.

Great sales staff...except

Very personable, thorough and knowledgeable sales staff...until the sales manager got involved. We were insulted by the rather condescending sales manager that was asked to evaluate our trade. Unprofessional reaction to our rejection of his low ball offer. We drove a couple of hours south and purchased the same car at a considerable savings.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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A truly out of the ordinary experience

This is the second vehicle I have bought from Profile Subaru. Everytime I go there, I am always immediately welcomed, and have never experienced any pressure to buy unlike some of the bigger dealerships. The finance did an excelletn job getting me a fantastic rate for both of my vehicles. The dealership is always very clean, and quiet which I like so I can concentrate on what's going on.

A truly out of the ordinary experience

This is the second vehicle I have bought from Profile Subaru. Everytime I go there, I am always immediately welcomed, and have never experienced any pressure to buy unlike some of the bigger dealerships. The finance did an excelletn job getting me a fantastic rate for both of my vehicles. The dealership is always very clean, and quiet which I like so I can concentrate on what's going on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2016 Subaru Forester

My experience with purchasing my new Subaru was excellent! Jim Curran was fantastic in the purchasing process and Toni was also fantastic with explaining all the new features on my new car. Over all it was a great experience with no pressure, my kind of buying a new car!

2016 Subaru Forester

My experience with purchasing my new Subaru was excellent! Jim Curran was fantastic in the purchasing process and Toni was also fantastic with explaining all the new features on my new car. Over all it was a great experience with no pressure, my kind of buying a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

Best sales person I have ever had the pleasure of dealing with. Ask for Jim Curran he will give you a great deal, and you'll have fun doing it!!

Great Experience

Best sales person I have ever had the pleasure of dealing with. Ask for Jim Curran he will give you a great deal, and you'll have fun doing it!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mark, thank you for your kind words. We truly hope you enjoy your vehicle! -Dave Belliveau, Sales Manager

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2010 Subaru

Jim Curran and Dean Walker worked diligently to help obtain my first Subaru. Albeit a pre-owned vehicle it was apsolutely spotless. I am now enjoying my new-to-me vehicle because of the efforts of Profile Subaru. Kudoos to this dealership.

2010 Subaru

Jim Curran and Dean Walker worked diligently to help obtain my first Subaru. Albeit a pre-owned vehicle it was apsolutely spotless. I am now enjoying my new-to-me vehicle because of the efforts of Profile Subaru. Kudoos to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the kind words it has been our pleasure to help you on your purchase

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Disappointed

Let us walk because we caught a mistake on the paper work and refused to admit they were in the wrong. The manager was too busy trying to leave early to catch a party than to catch a number mistake in our paper work. I have also never had a dealership not call our loan companies to confirm our loan amounts. What would of happened if I wouldn't of caught it? Don't be open the day before a holiday if you want to blame the fact that you are busy on not being responsible for your mistakes.o

Disappointed

Let us walk because we caught a mistake on the paper work and refused to admit they were in the wrong. The manager was too busy trying to leave early to catch a party than to catch a number mistake in our paper work. I have also never had a dealership not call our loan companies to confirm our loan amounts. What would of happened if I wouldn't of caught it? Don't be open the day before a holiday if you want to blame the fact that you are busy on not being responsible for your mistakes.o

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

While we strive for a high level of excellence we are human and mistakes are made. We apologized for the error and had reached out to you and your mother on the 2nd to try to make things work for you. Please reach out to me so that we can work to help you. Jim Curran 603-447-3845

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