Goodwin Volvo Cars

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
30 lifetime reviews.

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  • 5.0 out of 5
    December 29, 2020

    We currently have 3 Volvo's Purchased through Rich at Goodwins; he makes the buying process easy; always willing to go the extra mile to find the next... Volvo for our family. The support from the service department is second to none Marc Bernier and his team continually go above and beyond with quality personalized customer service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for being a Goodwin's Volvo customer! We're happy to hear that Rich, Marc and the team continue to earn your loyal business as well as your ...five-star rating, and we look forward to your next visit with us!

  • 5.0 out of 5
    November 26, 2020

    I did a Care by Volvo subscription online for an XC40 that was delivered to Goodwin's yesterday. The guys at the dealership had to be the most friendly... group of salesmen I've ever met. Car was ready and in gleaming condition, signing paperwork was easy and efficient, and really appreciated the full walkthrough of the Volvo app and all tech features. Great experience. Also, super nice showroom and plenty of space for social distancing, which I really appreciated.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We couldn't ask for a better review, Brendan! We're so happy to hear that our staff earned your 5-stars! We appreciate you as a customer, and look for...ward to working with you again!

  • June 26, 2018

    Charlie has been a great salesperson: friendly, informative, not pushy, and honest. This is our second Volvo we've bought from Charlie and would highly... recommend him. Additionally, Goodwins is nearby and has done a good job servicing our Volvo, so buying again makes perfect sense.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Dave! We are happy to hear you had a great experience, both from a salesman and the dealership in general. It's good to know we got you and your f...amily into a good and reliable Volvo at a price that makes sense for you. And, as always, we are happy to make sure your car is running like new every time we have it in for service. Glad we could help, and we look forward to seeing you in the future!

  • 1.0 out of 5
    November 20, 2020

    Spoke with Mae to set an appointment for two days later to view used XC90. After setting the appointment my wife decided she would be interested in a used... XC60. I texted Mae this information. Mae responded she would have both vehicles ready for our appointment. When we showed up at the appointment we asked for Rich as instructed. Rich unapologetically let us know the XC90 had been sold that morning and then referred us to a salesman. The exchange was awkward as we were there for a specific vehicle we had scheduled an appointment in advance. We left very disappointed and angry with the whole experience. We will not be shopping with Godwin again and will be letting friends and family know of our experience as well as be sharing our story on social media. A simple phone call could have saved us the hassle and aggravation.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We're sorry to hear of your disappointment, Nick. Feedback is very important to us, and we will be discussing your comments with our team in an effort... to improve the communication we provide to our customers moving forward. Should you have any additional feedback you'd like to make us aware of, please don't hesitate to reach out directly. Thank you.

  • 5.0 out of 5
    November 18, 2020

    Happy, everyone was great Ralph was awesome. Facility was clean, information from salesman and others was spot on. Oh yeah car w as s just as described.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the wonderful review of Goodwin's Volvo, Denis! We appreciate your business and hope to see you again in the future!

  • 5.0 out of 5
    July 31, 2020

    This is my third Volvo. I love the brand, And, this XC40 rides better than the other two, I am still trying to figure out the technology, but with my... sales person, Ralph Dangelo, helping, I know I will be a pro very soon.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for trusting Goodwin's Volvo, Vicky! We're so happy to hear that Ralph earned your 5-stars!

  • 5.0 out of 5
    January 31, 2020

    We recently leased a 2020 Volvo XC40 from Rich Armstrong. We've known Rich for many years and, as a family, have bought or leased six cars from him. ... He's an outstanding sales representative with high integrity, outstanding customer service skills and a strong commitment to the Volvo family of cars. Ed Paione, the sales manager, also assisted with this most recent lease, and we were delighted to have his involvement and support. While the service department wasn't directly involved with this transaction, Mark Bernier, service manager, and his outstanding staff have always served us with the highest levels of skill and integrity over many years. We expect that Goodwin's Volvo will always be at the top of our list of product and service providers.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Wow, Bruce. Thank you so much for your kind and well-worded review. We truly appreciate our customers and when it can shine through like this, we know... we've done a great job.

  • 5.0 out of 5
    January 16, 2020

    We Bought our XC70 from Rich Armstrong, it was a great experience. The process was seamless and effortless. The car runs great and the family loves it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your words, Bill! We will let Rich know what you've said and as always, thank you for shopping at Goodwin's Volvo!

  • 5.0 out of 5
    January 16, 2020

    Within the last year, I have purchased my 6th Volvo from Goodwin's since 1985!!! There is no other place I would go. I call them and tell them I am ready... for a new one, tell them what I am interested in, and I arrive to several options waiting for me. The entire process takes about an hour!!! Have worked with Rich Armstrong that last several sales and he has been wonderful. Of course, the service department is superior. Marc Bernier and his colleagues are without a doubt the top service personnel in the State of Maine.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Rick, it's a pleasure to do business with you as well. Knowing you want a Volvo really clear up any questions up front, and allows for a pretty seamle...ss experience. We are always happy to see you and want to thank you for your continued support over the years.

  • 5.0 out of 5
    December 10, 2019

    Goodwins service department is excellent. Marc and Ted are both very thorough and professional . I have never had an issue with the work of the technicians.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for saying so, Ed. We will let Marc and Ted know what you've said! Take care and be safe for the rest of this winter!

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