Mercedes-Benz Of Bend

Had the most wonderful experience working with Jennifer and Dean at Mercedes of Benz when I bought my pre-loved Lexus. They were awesome from beginning... to end. Even when I had to go out of town suddenly they delayed my pick up of the car and were simply the best car buying experience I've ever had.

Jennifer & Shawn made buying a car one of the easiest experiences.

This is our fourth purchase from Mercedes-Benz of Bend. We would not return without feeling the best about this dealership and most of all the personal... that work there. Hamlet is just the best, not only a great sale rep but a friend. The feeling about the service department, especially Shane, is a paramount reason for our patronage. Keep up the good work and we are customers for life.

Great service and will recommend to friends and family

The staff was great and very helpfuk throughout the entire process, plus I love my car!

I called after service opened and was given an appointment for 930 for an oil change. I received two emails and they stated appoint meant was for 940... I arrived at 930 and was going to wait and was told it would probably take 2 hours so I accepted a ride home. After waiting til 130pm I finally called and was then told it would be 2 more hours, which added to the 5 already would total 7 hours. I requested a ride back to the dealership to pick up vehicle as I could not wait for the extra two hours . Upon arrival I was requested to pick up my vehicle and was not given any explanation but just had my keys handed to me. I was not even spoken to and thought this was very rude. I own a 2011 SLK 350 and a Mercedes Sprinter motorhome. I was appalled with this lack of customer service. To not even receive an explanation is not acceptable.

I flew from Seattle, WA to the dealer in Bend, OR. Their shuttle was waiting for us at the airport. Car was in good condition as described. They provided... quick and friendly service. They even filled the tank full with gas. I had a great experience with them.

Great sales transaction, straightforward and friendly. Highly recommend!

Wonderful experience. The entire staff was very professional and courteous. Our salesman, Hamlet, did a great job of taking his time going over the car... with us and making himself available for any and all questions. We are very pleased.

We had a very pleasant and professional experience with the staff at the Bend Mercedes dealership. From the beginning we were met with courtesy and respect.... Everyone was very nice but a special call out to your GM Jennifer. She answered all our questions and handled our deal to our satisfaction.