Mercedes-Benz Of Bend

The staff at Mercedes Benz of Bend are the best! They are professional, knowledgeable and fun! The process was no pressure and I was offered lots of purchase options. If you are in need of a new Mercedes or quality pre-owned vehicle, start at Mercedes Benz of Bend!!

Absolutely nonprofessional, horrible service! This is my second experience with Mercedes- Benz of Bend and it is horrible again ... I made an appointing for a seasonal tires change at month ago (I chose available time and day) I had an appointment for 9.30 AM on April 15, 2021. I brought my car according to my appointment time. The Mercedes- Benz of Bend staff told me that tires on my car will be changed within a maximum of 2 hours. I took a taxi and drove at home. After 3 hours I came by taxi again and asked if I could pick up off my car? But they told me what they don't have time for my car and not even going to start working with my car yet. I should arrive a few hours later, but they don't know what time and I should wait until evening! Question: - Why to promise to start work at 9.30 AM and nobody know at what real time they can start and finish work? In November 2020, I had a service at Mercedes- Benz of Bend too. After work was done, they print for me record with history of my car - when I looked at it carefully, I saw completely fake mileage for my car (the mileage of my car was increased by more than 5K miles!) Nobody apologized for poor quality work. And now spring 2021 - again this horrible and nonprofessional work! Highly not recommend this "company", you will only waste your time and money! Be very careful and check all records from them - an unpleasant surprise may await you.

Absolutely nonprofessional, horrible service! This is my second experience with Mercedes- Benz of Bend and it is horrible again ... I made an appointing for a seasonal tires change at month ago (I chose available time and day) I had an appointment for 9.30 AM on April 15, 2021. I brought my car according to my appointment time. The Mercedes- Benz of Bend staff told me that tires on my car will be changed within a maximum of 2 hours. I took a taxi and drove at home. After 3 hours I came by taxi again and asked if I could pick up off my car? But they told me what they don't have time for my car and not even going to start working with my car yet. I should arrive a few hours later, but they don't know what time and I should wait until evening! Question: - Why to promise to start work at 9.30 AM and nobody know at what real time they can start and finish work? In November 2020, I had a service at Mercedes- Benz of Bend too. After work was done, they print for me record with history of my car - when I looked at it carefully, I saw completely fake mileage for my car (the mileage of my car was increased by more than 5K miles!) Nobody apologized for poor quality work. And now spring 2021 - again this horrible and nonprofessional work! Highly not recommend this "company", you will only waste your time and money! Be very careful and check all records from them - an unpleasant surprise may await you.

Cash was very professional during the entire process.

In December 2019, sight unseen from Aptos, Ca., I purchased a 2015 CPO E63sAMG wagon from Kendall Mercedes of Bend with 21k miles. Car was delivered to me by truck. The required written and extensive 174 point "CPO" inspection and report clearly indicated, in respect to car's braking system, that "rotors" and pads/discs had been "Replaced". In May, 2020, in connection with other service at Mercedes Benz of Monterey, Ca., I was presented with a $5,000 plus bid to replace the car's worn out brake rotors and pads/discs, and was advised by Mercedes Monterey that the car's rotors and discs/pads had not been previously replaced, as the CPO report had indicated. I have twice contacted Kendall and manager who handled my purchase about this and they have refused to discuss it or reimburse me for their $5,000 misrepresentation/error or take any action. A small claims action is currently being filed in August. Additionally, Kendall refused to honor the Mercedes Benz "CPO" "return policy" also clearly and specifically spelled out in the official Mercedes "CPO" purchase literature provided by online and personally to all CPO purchasers. Summary and conclusion of my review on Kendall Mercedes of Bend: Cavaet emptor

I have purchased 2 Mercedes from this dealer and both times it was an an excellent experience.

Buying a new Mercedes at Mercedes of Bend was a wonderful experience. Jennifer and Erich are outstanding sales professionals. They were not pushy in any way. They thoroughly made sure I knew of all options available on the new car and provided extremely useful guidance along the way. Best experience in buying a new car that I have ever had. I highly recommend them to anyone. Best bar none.

We bought a used Escalade from them when I turned in my leased mercedes GLE and our sales person was Cash. He was very nice and polite. The used car mgr came in and talked to us directly when negotiating about different options and was very respectful. They stayed open late for us to purchase the car. It was a very easy process and quick! I recommend them to anyone. When you shop high end you get the best all around!

This is an update to my post of DEC 7th. The general mgr, never contacted or tried to contact me, as they state in their response. They have my home phone, cell phone, home address, no contact what so ever! The same time they posted their response, I received an email from a service mgr. INTERESTING that they responded from a bad review with lies. Not giving up they do not stand behind their certification process.

Do not purchase a certified vehicle from this dealership. They do not stand behind this warranty. I took my vehicle to another Mercedes dealership for service, They found issues with the vehicles suspension. I contacted Bend Mercedes service mgr. after several tries, they do not return calls, finally talked with the service mgr. He made excuse after excuse about the issue, and would not stand behind the warranty. I have real concerns that this vehicle ever went through a certification process at Mercedes of Bend. BUYER BEWARE They also will not send me any certification papers on the vehicle, I think that tells the story in itself.