Mercedes-Benz Of Bend

4.9
(65 reviews)
Visit Mercedes-Benz Of Bend
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday 10:00am–6:00pm Closed

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (866) 528-9820 (866) 528-9820
Used (866) 258-1823 (866) 258-1823
Service (541) 526-1891 (541) 526-1891

Inventory

See all 95 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2015.
At Mercedes-Benz of Bend, we sell new Mercedes-Benz cars, cargo vans, pre-owned cars, and more! With Kendall Auto Protection, qualifying pre-owned cars have passed a multi-point inspection and include added benefits. Our Finance Center handles car loans and the trade-in value of your current car. Stop by our Service Center for services like oil replacements and brake component inspections. We also carry Mercedes-Benz parts, OEM parts, and aftermarket parts. Shop at Mercedes-Benz today!
LET'S START SOMETHING GREAT!

Service center

Phone number (541) 526-1891

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.9
(65 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

These guys are great.

These guys are great. Nicole in Service single handedly brought me back by being professional kind respectful and helpful and knowledgeable. I hated this old dealer and quit going there after buying 2 cars and getting service there but the old sales dept gouged and I didn’t trust the service department. It seems they have new owners and new employees. After speaking with Nicole who has only been there 2 years I felt confident again that I would be treated well and my car well cared for. I took it for an over due service and they have turned me back to using them again. I am so thankful because having a local dealer is so much easier and freeing. Thank you Nicole the dealership owes you a bonus and I hope they keep you.

5.0

These guys are great.

These guys are great. Nicole in Service single handedly brought me back by being professional kind respectful and helpful and knowledgeable. I hated this old dealer and quit going there after buying 2 cars and getting service there but the old sales dept gouged and I didn’t trust the service department. It seems they have new owners and new employees. After speaking with Nicole who has only been there 2 years I felt confident again that I would be treated well and my car well cared for. I took it for an over due service and they have turned me back to using them again. I am so thankful because having a local dealer is so much easier and freeing. Thank you Nicole the dealership owes you a bonus and I hope they keep you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Show full review
5.0

Friendly so helpful and nice very knowledgeable answered

Friendly so helpful and nice very knowledgeable answered our questions with a smile and if they didn’t know they found out

5.0

Friendly so helpful and nice very knowledgeable answered

Friendly so helpful and nice very knowledgeable answered our questions with a smile and if they didn’t know they found out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Hi Gwadriangene, we are very happy to have provided you with such a positive experience!

Show full review
5.0

Novella Erickson

Pleasant experience over all. Very nice sales staff. No hard pressure tactics.

5.0

Novella Erickson

Pleasant experience over all. Very nice sales staff. No hard pressure tactics.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.

Show full review
5.0

Mercedes-Benz new car purchase

The salesperson was very informative and knew so much about the GLC300 we were deciding to purchase. It felt like information overload as he was explaining it to us but only because there are so many great features on this car and so much to learn. The garage staff did a great job of getting the car ready for us to drive off of the lot.

5.0

Mercedes-Benz new car purchase

The salesperson was very informative and knew so much about the GLC300 we were deciding to purchase. It felt like information overload as he was explaining it to us but only because there are so many great features on this car and so much to learn. The garage staff did a great job of getting the car ready for us to drive off of the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We appreciate your positive review about your recent experience with us!

Show full review
5.0

Best place to buy!

We felt welcomed from the moment we inquired on a vehicle! They were so helpful, quick to answer any question and truly made the experience positive. Our sales person Cash was outstanding and made the whole process fun and exciting! Highly recommend!

5.0

Best place to buy!

We felt welcomed from the moment we inquired on a vehicle! They were so helpful, quick to answer any question and truly made the experience positive. Our sales person Cash was outstanding and made the whole process fun and exciting! Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.

Show full review
5.0

Mercedes Benz of Bend

The staff at Mercedes Benz of Bend are the best! They are professional, knowledgeable and fun! The process was no pressure and I was offered lots of purchase options. If you are in need of a new Mercedes or quality pre-owned vehicle, start at Mercedes Benz of Bend!!

5.0

Mercedes Benz of Bend

The staff at Mercedes Benz of Bend are the best! They are professional, knowledgeable and fun! The process was no pressure and I was offered lots of purchase options. If you are in need of a new Mercedes or quality pre-owned vehicle, start at Mercedes Benz of Bend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Clayton M. Kuehl, we are so pleased you enjoyed your visit to Mercedes-Benz of Bend!

Show full review
1.0

Absolutely nonprofessional, horrible service!

Absolutely nonprofessional, horrible service! This is my second experience with Mercedes- Benz of Bend and it is horrible again ... I made an appointing for a seasonal tires change at month ago (I chose available time and day) I had an appointment for 9.30 AM on April 15, 2021. I brought my car according to my appointment time. The Mercedes- Benz of Bend staff told me that tires on my car will be changed within a maximum of 2 hours. I took a taxi and drove at home. After 3 hours I came by taxi again and asked if I could pick up off my car? But they told me what they don't have time for my car and not even going to start working with my car yet. I should arrive a few hours later, but they don't know what time and I should wait until evening! Question: - Why to promise to start work at 9.30 AM and nobody know at what real time they can start and finish work? In November 2020, I had a service at Mercedes- Benz of Bend too. After work was done, they print for me record with history of my car - when I looked at it carefully, I saw completely fake mileage for my car (the mileage of my car was increased by more than 5K miles!) Nobody apologized for poor quality work. And now spring 2021 - again this horrible and nonprofessional work! Highly not recommend this "company", you will only waste your time and money! Be very careful and check all records from them - an unpleasant surprise may await you.

1.0

Absolutely nonprofessional, horrible service!

Absolutely nonprofessional, horrible service! This is my second experience with Mercedes- Benz of Bend and it is horrible again ... I made an appointing for a seasonal tires change at month ago (I chose available time and day) I had an appointment for 9.30 AM on April 15, 2021. I brought my car according to my appointment time. The Mercedes- Benz of Bend staff told me that tires on my car will be changed within a maximum of 2 hours. I took a taxi and drove at home. After 3 hours I came by taxi again and asked if I could pick up off my car? But they told me what they don't have time for my car and not even going to start working with my car yet. I should arrive a few hours later, but they don't know what time and I should wait until evening! Question: - Why to promise to start work at 9.30 AM and nobody know at what real time they can start and finish work? In November 2020, I had a service at Mercedes- Benz of Bend too. After work was done, they print for me record with history of my car - when I looked at it carefully, I saw completely fake mileage for my car (the mileage of my car was increased by more than 5K miles!) Nobody apologized for poor quality work. And now spring 2021 - again this horrible and nonprofessional work! Highly not recommend this "company", you will only waste your time and money! Be very careful and check all records from them - an unpleasant surprise may await you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Victor, we regret to hear about your experience with us. Please give our Service Manager, Mike, a call at 541-749-2500 so we can discuss this matter further and work towards a resolution for future visits.

Show full review
1.0

Absolutely nonprofessional, horrible service!This is my...

Absolutely nonprofessional, horrible service! This is my second experience with Mercedes- Benz of Bend and it is horrible again ... I made an appointing for a seasonal tires change at month ago (I chose available time and day) I had an appointment for 9.30 AM on April 15, 2021. I brought my car according to my appointment time. The Mercedes- Benz of Bend staff told me that tires on my car will be changed within a maximum of 2 hours. I took a taxi and drove at home. After 3 hours I came by taxi again and asked if I could pick up off my car? But they told me what they don't have time for my car and not even going to start working with my car yet. I should arrive a few hours later, but they don't know what time and I should wait until evening! Question: - Why to promise to start work at 9.30 AM and nobody know at what real time they can start and finish work? In November 2020, I had a service at Mercedes- Benz of Bend too. After work was done, they print for me record with history of my car - when I looked at it carefully, I saw completely fake mileage for my car (the mileage of my car was increased by more than 5K miles!) Nobody apologized for poor quality work. And now spring 2021 - again this horrible and nonprofessional work! Highly not recommend this "company", you will only waste your time and money! Be very careful and check all records from them - an unpleasant surprise may await you.

1.0

Absolutely nonprofessional, horrible service!This is my...

Absolutely nonprofessional, horrible service! This is my second experience with Mercedes- Benz of Bend and it is horrible again ... I made an appointing for a seasonal tires change at month ago (I chose available time and day) I had an appointment for 9.30 AM on April 15, 2021. I brought my car according to my appointment time. The Mercedes- Benz of Bend staff told me that tires on my car will be changed within a maximum of 2 hours. I took a taxi and drove at home. After 3 hours I came by taxi again and asked if I could pick up off my car? But they told me what they don't have time for my car and not even going to start working with my car yet. I should arrive a few hours later, but they don't know what time and I should wait until evening! Question: - Why to promise to start work at 9.30 AM and nobody know at what real time they can start and finish work? In November 2020, I had a service at Mercedes- Benz of Bend too. After work was done, they print for me record with history of my car - when I looked at it carefully, I saw completely fake mileage for my car (the mileage of my car was increased by more than 5K miles!) Nobody apologized for poor quality work. And now spring 2021 - again this horrible and nonprofessional work! Highly not recommend this "company", you will only waste your time and money! Be very careful and check all records from them - an unpleasant surprise may await you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Victor, we regret to hear about your experience with us. Please give our Service Manager, Mike, a call at 541-749-2500 so we can discuss this matter further and work towards a resolution for future visits.

Show full review
5.0

Bill Nie

Cash was very professional during the entire process.

5.0

Bill Nie

Cash was very professional during the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new ride and look forward to seeing you again soon!

Show full review
1.0

Very poor experience in my 2015 E63 sAMG CPO buy

In December 2019, sight unseen from Aptos, Ca., I purchased a 2015 CPO E63sAMG wagon from Kendall Mercedes of Bend with 21k miles. Car was delivered to me by truck. The required written and extensive 174 point "CPO" inspection and report clearly indicated, in respect to car's braking system, that "rotors" and pads/discs had been "Replaced". In May, 2020, in connection with other service at Mercedes Benz of Monterey, Ca., I was presented with a $5,000 plus bid to replace the car's worn out brake rotors and pads/discs, and was advised by Mercedes Monterey that the car's rotors and discs/pads had not been previously replaced, as the CPO report had indicated. I have twice contacted Kendall and manager who handled my purchase about this and they have refused to discuss it or reimburse me for their $5,000 misrepresentation/error or take any action. A small claims action is currently being filed in August. Additionally, Kendall refused to honor the Mercedes Benz "CPO" "return policy" also clearly and specifically spelled out in the official Mercedes "CPO" purchase literature provided by online and personally to all CPO purchasers. Summary and conclusion of my review on Kendall Mercedes of Bend: Cavaet emptor

1.0

Very poor experience in my 2015 E63 sAMG CPO buy

In December 2019, sight unseen from Aptos, Ca., I purchased a 2015 CPO E63sAMG wagon from Kendall Mercedes of Bend with 21k miles. Car was delivered to me by truck. The required written and extensive 174 point "CPO" inspection and report clearly indicated, in respect to car's braking system, that "rotors" and pads/discs had been "Replaced". In May, 2020, in connection with other service at Mercedes Benz of Monterey, Ca., I was presented with a $5,000 plus bid to replace the car's worn out brake rotors and pads/discs, and was advised by Mercedes Monterey that the car's rotors and discs/pads had not been previously replaced, as the CPO report had indicated. I have twice contacted Kendall and manager who handled my purchase about this and they have refused to discuss it or reimburse me for their $5,000 misrepresentation/error or take any action. A small claims action is currently being filed in August. Additionally, Kendall refused to honor the Mercedes Benz "CPO" "return policy" also clearly and specifically spelled out in the official Mercedes "CPO" purchase literature provided by online and personally to all CPO purchasers. Summary and conclusion of my review on Kendall Mercedes of Bend: Cavaet emptor

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Doug, we respect your input and pride ourselves on the very best vehicles on the road. The E63 wagon was fulling inspected, well serviced and in premier condition, as promised at the point of purchase from Mercedes-Benz of Bend in late 2018. We do not take Mercedes-Benz certification lightly and strive for exceptional client care so we took a very deep dive into you concern with the assistance of Mercedes-Benz as well as the dealership you referenced. While we respect your concern it doesn't seem to match what we have found. We have reviewed the Repair Order you are referencing from Mercedes-Benz of Monterey and on June 05, 2019, which is 6 months and 6211 miles after your purchase Monterey's service invoice shows the opposite of what you are expressing. It clearly states that neither the pads or rotors needed replacement. At your request, they performed the inspection with measurements included which again shows they are not recommended for replacement and also include the mm they still had left until minimum standards would be reached. To make sure there was no miscommunication Mercedes-Benz confirmed with Mercedes-Benz Monterey neither brake pads or rotors where not recommended and were not replaced by you in conjunction with your visit. We do have a copy of the inspection on file that matches yours should you require it for further review. In response to the Used Vehicle return policy, Mercedes-Benz does have a very generous exchange program for the first 7 days/500 miles of ownership which we do honor. This is a great program to make sure people find the right vehicle for there needs in a very reasonable window. 6 months and 6,211 miles would obviously fall well outside of the program parameters. Thanks for expressing your concern and after much research, we can confirm the vehicle was delivered with the quality we promised.

Show full review
See all 65 reviews