Mercedes-Benz Of Bend Hours
Welcome to Kendall Mercedes-Benz of Bend! Located in Bend, OR, Kendall Mercedes-Benz of Bend is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Kendall Mercedes-Benz of Bend a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Mercedes-Benz, you've come to the right place.
At Kendall, our mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals.
"LET'S START SOMETHING GREAT!"
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In December 2019, sight unseen from Aptos, Ca., I purchased a 2015 CPO E63sAMG wagon from Kendall Mercedes of Bend with 21k miles. Car was delivered to... me by truck. The required written and extensive 174 point "CPO" inspection and report clearly indicated, in respect to car's braking system, that "rotors" and pads/discs had been "Replaced". In May, 2020, in connection with other service at Mercedes Benz of Monterey, Ca., I was presented with a $5,000 plus bid to replace the car's worn out brake rotors and pads/discs, and was advised by Mercedes Monterey that the car's rotors and discs/pads had not been previously replaced, as the CPO report had indicated. I have twice contacted Kendall and manager who handled my purchase about this and they have refused to discuss it or reimburse me for their $5,000 misrepresentation/error or take any action. A small claims action is currently being filed in August. Additionally, Kendall refused to honor the Mercedes Benz "CPO" "return policy" also clearly and specifically spelled out in the official Mercedes "CPO" purchase literature provided by online and personally to all CPO purchasers. Summary and conclusion of my review on Kendall Mercedes of Bend: Cavaet emptor
Hello Doug, we respect your input and pride ourselves on the very best vehicles on the road. The E63 wagon was fulling inspected, well serviced and in... premier condition, as promised at the point of purchase from Mercedes-Benz of Bend in late 2018. We do not take Mercedes-Benz certification lightly and strive for exceptional client care so we took a very deep dive into you concern with the assistance of Mercedes-Benz as well as the dealership you referenced. While we respect your concern it doesn't seem to match what we have found. We have reviewed the Repair Order you are referencing from Mercedes-Benz of Monterey and on June 05, 2019, which is 6 months and 6211 miles after your purchase Monterey's service invoice shows the opposite of what you are expressing. It clearly states that neither the pads or rotors needed replacement. At your request, they performed the inspection with measurements included which again shows they are not recommended for replacement and also include the mm they still had left until minimum standards would be reached. To make sure there was no miscommunication Mercedes-Benz confirmed with Mercedes-Benz Monterey neither brake pads or rotors where not recommended and were not replaced by you in conjunction with your visit. We do have a copy of the inspection on file that matches yours should you require it for further review. In response to the Used Vehicle return policy, Mercedes-Benz does have a very generous exchange program for the first 7 days/500 miles of ownership which we do honor. This is a great program to make sure people find the right vehicle for there needs in a very reasonable window. 6 months and 6,211 miles would obviously fall well outside of the program parameters. Thanks for expressing your concern and after much research, we can confirm the vehicle was delivered with the quality we promised.
I have purchased 2 Mercedes from this dealer and both times it was an an excellent experience.
Jeannie Freund, thank you for sharing your positive buying experiences!
Buying a new Mercedes at Mercedes of Bend was a wonderful experience. Jennifer and Erich are outstanding sales professionals. They were not pushy in any... way. They thoroughly made sure I knew of all options available on the new car and provided extremely useful guidance along the way. Best experience in buying a new car that I have ever had. I highly recommend them to anyone. Best bar none.
Congrats on your new car! We're glad to hear we delivered such a great experience.
We bought a used Escalade from them when I turned in my leased mercedes GLE and our sales person was Cash. He was very nice and polite. The used car mgr... came in and talked to us directly when negotiating about different options and was very respectful. They stayed open late for us to purchase the car. It was a very easy process and quick! I recommend them to anyone. When you shop high end you get the best all around!
Congrats on your Escalade. Thanks for the recommendation, and have an amazing day!
This is an update to my post of DEC 7th. The general mgr, never contacted or tried to contact me, as they state in their response. They have my home phone,... cell phone, home address, no contact what so ever! The same time they posted their response, I received an email from a service mgr. INTERESTING that they responded from a bad review with lies. Not giving up they do not stand behind their certification process.
Ralph, please contact our General Manager, Jennifer, at (541) 323-7779 or Service Manager, Michael, at 541-323-7773 at your convenience so we can we d...iscuss these concerns regarding your vehicle in detail. We look forward to your call.
Jennifer at Mercedes of Bend makes the car buying process so easy and stress free! And Malia and Cash are amazing! Love this place and spread the word... to everyone! Thank you Mercedes of Bend!!!
We are happy to hear about your positive experience with Jennifer and the rest of our team.
Great experience. Negotiation was friendly and easy and they made application process simple and convenient for us. Made us feel appreciated when we bought... our vehicle. Great experience and would highly recommend!
Mike Powell, we're glad to hear you enjoyed your visit.
Had the most wonderful experience working with Jennifer and Dean at Mercedes of Benz when I bought my pre-loved Lexus. They were awesome from beginning... to end. Even when I had to go out of town suddenly they delayed my pick up of the car and were simply the best car buying experience I've ever had.
Sandy, we are very happy we could provide you with a positive car buying experience!
Jennifer & Shawn made buying a car one of the easiest experiences.
We're happy to hear you had such a positive experience with Jennifer and Shawn!
This is our fourth purchase from Mercedes-Benz of Bend. We would not return without feeling the best about this dealership and most of all the personal... that work there. Hamlet is just the best, not only a great sale rep but a friend. The feeling about the service department, especially Shane, is a paramount reason for our patronage. Keep up the good work and we are customers for life.
Jennifer Engels, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Bend! We sincerely than...k you for the positive review, and look forward to seeing you again!