Mercedes-Benz Of Bend

In December 2019, sight unseen from Aptos, Ca., I purchased a 2015 CPO E63sAMG wagon from Kendall Mercedes of Bend with 21k miles. Car was delivered to... me by truck. The required written and extensive 174 point "CPO" inspection and report clearly indicated, in respect to car's braking system, that "rotors" and pads/discs had been "Replaced". In May, 2020, in connection with other service at Mercedes Benz of Monterey, Ca., I was presented with a $5,000 plus bid to replace the car's worn out brake rotors and pads/discs, and was advised by Mercedes Monterey that the car's rotors and discs/pads had not been previously replaced, as the CPO report had indicated. I have twice contacted Kendall and manager who handled my purchase about this and they have refused to discuss it or reimburse me for their $5,000 misrepresentation/error or take any action. A small claims action is currently being filed in August. Additionally, Kendall refused to honor the Mercedes Benz "CPO" "return policy" also clearly and specifically spelled out in the official Mercedes "CPO" purchase literature provided by online and personally to all CPO purchasers. Summary and conclusion of my review on Kendall Mercedes of Bend: Cavaet emptor

I have purchased 2 Mercedes from this dealer and both times it was an an excellent experience.

Buying a new Mercedes at Mercedes of Bend was a wonderful experience. Jennifer and Erich are outstanding sales professionals. They were not pushy in any... way. They thoroughly made sure I knew of all options available on the new car and provided extremely useful guidance along the way. Best experience in buying a new car that I have ever had. I highly recommend them to anyone. Best bar none.

We bought a used Escalade from them when I turned in my leased mercedes GLE and our sales person was Cash. He was very nice and polite. The used car mgr... came in and talked to us directly when negotiating about different options and was very respectful. They stayed open late for us to purchase the car. It was a very easy process and quick! I recommend them to anyone. When you shop high end you get the best all around!

This is an update to my post of DEC 7th. The general mgr, never contacted or tried to contact me, as they state in their response. They have my home phone,... cell phone, home address, no contact what so ever! The same time they posted their response, I received an email from a service mgr. INTERESTING that they responded from a bad review with lies. Not giving up they do not stand behind their certification process.

Jennifer at Mercedes of Bend makes the car buying process so easy and stress free! And Malia and Cash are amazing! Love this place and spread the word... to everyone! Thank you Mercedes of Bend!!!

Great experience. Negotiation was friendly and easy and they made application process simple and convenient for us. Made us feel appreciated when we bought... our vehicle. Great experience and would highly recommend!

Had the most wonderful experience working with Jennifer and Dean at Mercedes of Benz when I bought my pre-loved Lexus. They were awesome from beginning... to end. Even when I had to go out of town suddenly they delayed my pick up of the car and were simply the best car buying experience I've ever had.

Jennifer & Shawn made buying a car one of the easiest experiences.

This is our fourth purchase from Mercedes-Benz of Bend. We would not return without feeling the best about this dealership and most of all the personal... that work there. Hamlet is just the best, not only a great sale rep but a friend. The feeling about the service department, especially Shane, is a paramount reason for our patronage. Keep up the good work and we are customers for life.