Mercedes-Benz Of Bend

These guys are great. Nicole in Service single handedly brought me back by being professional kind respectful and helpful and knowledgeable. I hated this old dealer and quit going there after buying 2 cars and getting service there but the old sales dept gouged and I didn’t trust the service department. It seems they have new owners and new employees. After speaking with Nicole who has only been there 2 years I felt confident again that I would be treated well and my car well cared for. I took it for an over due service and they have turned me back to using them again. I am so thankful because having a local dealer is so much easier and freeing. Thank you Nicole the dealership owes you a bonus and I hope they keep you.

Friendly so helpful and nice very knowledgeable answered our questions with a smile and if they didn’t know they found out

Pleasant experience over all. Very nice sales staff. No hard pressure tactics.

The salesperson was very informative and knew so much about the GLC300 we were deciding to purchase. It felt like information overload as he was explaining it to us but only because there are so many great features on this car and so much to learn. The garage staff did a great job of getting the car ready for us to drive off of the lot.

We felt welcomed from the moment we inquired on a vehicle! They were so helpful, quick to answer any question and truly made the experience positive. Our sales person Cash was outstanding and made the whole process fun and exciting! Highly recommend!

The staff at Mercedes Benz of Bend are the best! They are professional, knowledgeable and fun! The process was no pressure and I was offered lots of purchase options. If you are in need of a new Mercedes or quality pre-owned vehicle, start at Mercedes Benz of Bend!!

Absolutely nonprofessional, horrible service! This is my second experience with Mercedes- Benz of Bend and it is horrible again ... I made an appointing for a seasonal tires change at month ago (I chose available time and day) I had an appointment for 9.30 AM on April 15, 2021. I brought my car according to my appointment time. The Mercedes- Benz of Bend staff told me that tires on my car will be changed within a maximum of 2 hours. I took a taxi and drove at home. After 3 hours I came by taxi again and asked if I could pick up off my car? But they told me what they don't have time for my car and not even going to start working with my car yet. I should arrive a few hours later, but they don't know what time and I should wait until evening! Question: - Why to promise to start work at 9.30 AM and nobody know at what real time they can start and finish work? In November 2020, I had a service at Mercedes- Benz of Bend too. After work was done, they print for me record with history of my car - when I looked at it carefully, I saw completely fake mileage for my car (the mileage of my car was increased by more than 5K miles!) Nobody apologized for poor quality work. And now spring 2021 - again this horrible and nonprofessional work! Highly not recommend this "company", you will only waste your time and money! Be very careful and check all records from them - an unpleasant surprise may await you.

Absolutely nonprofessional, horrible service! This is my second experience with Mercedes- Benz of Bend and it is horrible again ... I made an appointing for a seasonal tires change at month ago (I chose available time and day) I had an appointment for 9.30 AM on April 15, 2021. I brought my car according to my appointment time. The Mercedes- Benz of Bend staff told me that tires on my car will be changed within a maximum of 2 hours. I took a taxi and drove at home. After 3 hours I came by taxi again and asked if I could pick up off my car? But they told me what they don't have time for my car and not even going to start working with my car yet. I should arrive a few hours later, but they don't know what time and I should wait until evening! Question: - Why to promise to start work at 9.30 AM and nobody know at what real time they can start and finish work? In November 2020, I had a service at Mercedes- Benz of Bend too. After work was done, they print for me record with history of my car - when I looked at it carefully, I saw completely fake mileage for my car (the mileage of my car was increased by more than 5K miles!) Nobody apologized for poor quality work. And now spring 2021 - again this horrible and nonprofessional work! Highly not recommend this "company", you will only waste your time and money! Be very careful and check all records from them - an unpleasant surprise may await you.

Cash was very professional during the entire process.

In December 2019, sight unseen from Aptos, Ca., I purchased a 2015 CPO E63sAMG wagon from Kendall Mercedes of Bend with 21k miles. Car was delivered to me by truck. The required written and extensive 174 point "CPO" inspection and report clearly indicated, in respect to car's braking system, that "rotors" and pads/discs had been "Replaced". In May, 2020, in connection with other service at Mercedes Benz of Monterey, Ca., I was presented with a $5,000 plus bid to replace the car's worn out brake rotors and pads/discs, and was advised by Mercedes Monterey that the car's rotors and discs/pads had not been previously replaced, as the CPO report had indicated. I have twice contacted Kendall and manager who handled my purchase about this and they have refused to discuss it or reimburse me for their $5,000 misrepresentation/error or take any action. A small claims action is currently being filed in August. Additionally, Kendall refused to honor the Mercedes Benz "CPO" "return policy" also clearly and specifically spelled out in the official Mercedes "CPO" purchase literature provided by online and personally to all CPO purchasers. Summary and conclusion of my review on Kendall Mercedes of Bend: Cavaet emptor