Sugar Loaf Ford Lincoln

I purchased a 2019 Ford Fusion Hybrid from Sugar Loaf Ford for $16,997 in April 2024 from salesperson Joe. Just 34 days later, at only 62,852 miles, the transmission failed—conveniently just outside the Minnesota Attorney General’s limited warranty period. When I reached out to Sugar Loaf Ford for assistance, I was met with more than just indifference. After making a sizable down payment, I needed time to save for the transmission repair—a situation many can relate to. Sugar Loaf Ford, however, showed no empathy. Instead, they demanded I move the vehicle off their lot or pay storage fees on top of the repair bill. To add insult to injury, they quoted me $7,526.99 for the repair in June 2024, promising the quote would be honored for 365 days. Fast forward to January 2025, and they suddenly claimed the cost had risen to $8,071.79—an additional $545. Of that amount, $410 was labor! This kind of bait-and-switch pricing is unethical and shows a complete disregard for customer trust. Sugar Loaf Ford clearly treats used car buyers like second-class citizens. They happily take your money, but a month later when issues arise with a vehicle their service department “inspected”, you are on your own. Their refusal to honor written commitments and their predatory business practices prove they value profits over people. Fortunately, my father stepped in and brought a 2001 Toyota with 227,000 miles here. He was able to ensure in his barn, with his own well-loved tools, that I would have reliable transportation. This is a service Sugar Loaf Ford could not provide for $17,000. After this experience, I no longer question my father’s philosophy of buying reliable, well-maintained vehicles outright. 2 Conclusions: 1. Don’t step foot in Sugar Loaf Ford unless you plan to buy their extended warranty. 2. I like the Toyota. I appreciate the peace of mind that comes with purchasing one. There’s a Dahl Toyota just across the highway. I’ll be taking my business to Dahl, and if they treat me fairly, I might just buy my next car there.

Over the top service. I recently had a clinic appointment in Winona Mn. Sugarloaf service department came and picked up my vehicle, serviced it and brought it back to the clinic while I was at my appointments. Thank you for you wonderful service.

Just purchased a 2020 Lincoln Corsair. This is the perfect car for us. Joe Luby went above and beyond to make sure everything was just the way we wanted. Good place to do business! Thanks Joe!

"I would like to express my gratitude towards Pete at Sugar Loaf Ford for his assistance in helping my son purchase a 2016 Ford Edge. Pete was extremely helpful throughout the entire process, even when communicating with my son over the phone. Additionally, Jim in finance was also very helpful in dealing with the credit union and contacting the appropriate personnel. Lastly, I want to thank Kolby and Jeremy in the service department for answering our questions. All of the staff members were exceptional in their service and professionalism."

This dealership is the best I’ve ever been to. Jeremy takes excellent care of his customers in a very professional manner. I would recommend this dealership to all who ask are good of a place it is. Best dealership ever!!

Friendly and accommodating! Sherry H did everything she could to make sure our car buying experience went well—including following up with us after our purchase. Great experience! Sandy & Tim

We have purchased eight vehicles here over the past 15 years. Always a pleasant experience always a fair deal. Service after the sale is very important to us. Sugar Loaf Ford Lincoln once again goes out of there Way to take care of all of our transportation needs.

Dealt with Joel on internet, emailed a few times he said we were close on agreed price. Called him to finalize and gave me a price higher than was on the internet. Watch these guys!!

I travel the country and this was the worst service department I have ever dealt with. Made false claims on a service ticket. Contradicting information every time we were contacted.

Great place to buy and service your vehicle! Friendly, professional, and very kind staff! Highly recommend! Shout out to Roxie! She is very sweet, kind, and hard working! Always taking care of my calls when I call in and helping me when it comes to paying for the service on my vehicle. Love these guys!