Reviews

3.7 out of 5 3.7
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 15, 2018

    I have finally given up on getting anyone at this place to help me. I have never wrote a bad review in my life, but after multiple calls and finally sending... an email and getting no response, I am not sure what else to do. I have bought three cars here. Three. Two the first time on the same day, then when we found out we were expecting shortly after wards, I traded my car back in for a car that seats more people. First, I bought a Honda Civic. When we got it home we realized the back was being held together with zip ties. I thought it was a joke and we had to argue with them to get it fixed even though we purchased a warranty. Even if we had not purchased a warranty, who sells a car like that? Then, the thermostat went out and we had to pay $100 to fix that. No big deal until it went out multiple more times. Like 4-5 more times. They then wanted to charge us $250 to fix the thermostat sensor. By that point I got two second opinions saying sensor was fine and it was the thermostat they had fixed multiple times. So, they wanted to charge us $250 to fix something that was not broken. When I spoke to Fadi about this he told me to call him in a couple days and he would fix it. Well, I called and called and left messages. No reply. I finally gave up and sent an email. That was March 22. I am still waiting for a reply. The second car I bought was a mazda 6. The day after I bought it, it would not start. I had to have a friend come jump me. They did replace the battery, but you would think they would check the battery before selling it to someone. When I went to trade this car in they told me the engine was covered with oil and started listing things that were wrong with it. Ironically, I had just had it in their shop a few days before getting everything fixed on it. When I told them that, I didn't hear another peep. When I went to get the third car my hands were tied, since I had just bought the first two, they were the only ones I could really trade my car in for and get any value for my warranty. I got a mazda 5. The brakes constantly grind and squeal, and I was told "that's how mazda breaks are". I just gave up at this point. My friend that referred us has bought two cars here (though she bought new so has not had issues with their service department) and has never received her referral bonus Fadi said he would personally take care of. This whole experience has been a joke, and if I could go back in time I would never set foot in this place. In my email I stated that we were treated like they just wanted us to go away. The fact I have never received a reply just proves this to be true.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 21, 2018

    I was looking to downsize and had shared my top criteria with someone at Madza: I wanted a crossover or SUV, AWD or 4WD, better gas mileage and fewer... seats than I had in my current vehicle (7). I also wanted my payment to be close to what I had been paying. I was anticipating buying something previously owned. They contacted me to tell me when they had gotten a vehicle they thought I might like - it fit all of the criteria I had asked for. I used Mazda's Be Surecredit before going down to see the vehicle. I went down to look at it, test drove it with a sales team member, Chole, who was able to answer questions I had during the drive. I loved the vehicle and decided to buy it. They were able to get me a better interest rate than I was expecting from the Be Surecredit results. AND the price I got was WAY better than prices I found on online at other dealerships for the same make/model/year! The vehicle I purchased was used so it's obviously going to have some wear and tear. Overall, exterior/interior was in great condition. The service team looked it over for things I'm not trained to recognize. The brake pads were at the point they needed replaced very soon. They were kind enough to do that repair/replacement. I've already put over 150 miles on it and I've had no concerns regarding the safety or mechanics of my purchase made nearly three weeks ago. I've had both good and terrible car lot experiences in the Eugene area in the past. This was by far the BEST experience I've ever had and the next time I decide I'd like another vehicle, I'll be returning to Kiefer Mazda. Fadi and his team are FANTASTIC!! They didn't try to sell me anything I hadn't first expressed to them I was looking for.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • June 13, 2014

    Ron in the service department was so helpful! He explained everything in terms that were easy to understand, and we felt that we were treated with respect... and dignity, and not just a dollar sign! Thank you Kiefer Mazda service team!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 27, 2017

    They were able to help me get a approved for a loan on the vehicle I wanted with a low APR and no payments for two months. I filed bankruptcy 2 years... ago and wasn't expecting such a great deal. Thanks to the team at Kiefer Mazda!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    April 15, 2016

    We came snd traded in a vehicle and took the new one home and then a week and one day later we get a call so we go back up there and they tell us that... we have to return it and take or trade back that rhere was noting they could do. So we get our trade and find trash in the back and also banana peels in the back. I don't think that is right for them to do that and we will never go back and we have told people the truth about our experience and they said they have heard the same thing from many people.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    September 30, 2014

    I requested information from this dealership through cars.com. No response. Problem with dealer or cars.com? I don't know.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    September 26, 2014

    Kiefer Mazda was the first and only dealership I visited in my search for a used car. I felt extremely comfortable every step of the way, and they really... seemed to care about understanding my needs, and getting me into a car that fit my budget. This was my first time purchasing a vehicle on my own, and I can safely say I'll be returning to them in the years to come. And a special thank you to Josh!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    July 17, 2014

    I contacted online and the response was quick and helpful. Although I decided to go with another vehicle I found my contact to be available and very willing... to work with my time schedule as well as deal with my questions.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    May 8, 2014

    Talked to Joe on the phone regarding a 2011 Chevrolet Camaro SS they had in stock on the internet. Decided to take a drive down and look at it. Not only... did I get a good price on the car, which was in spectacular shape, but they gave me a great price on my trade-in. The whole process took less than 3 hours from start of visit to driving off the lot with my new Camaro! Fadi was superb in securing me a great rate on my financing, even with my somewhat less than par credit. In fact he called me back the next day to say he had found and even better financing deal. Thanks again guys for the best dealer experience I've had!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 7, 2014

    I came into Kiefer Mazda expecting the same old "Sales" experience that I've had in the past. I'm Happy to say that nothing could be farther from the truth!... I requested a little information on line and was promptly contacted by the Internet Director, Joe G. He was very friendly with no pressure and answered all my questions. We set a time for me to come down and drive and within just a couple of hours I was headed off the lot in my new Mazda3. I can't say enough about how great it was to buy from a Dealership who has truly changed with the times. I can't imagine buying a car any other way! Thanks Joe for the Fantastic Experience ... I'll be recommending you and Kiefer Mazda to all my friends!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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