Kiefer Mazda

Third times the charm, our brakes are quiet now. They were charming throughout and that's great.

Ricky was great! Very kind and respectful. It would have been even better if our cars got a good wash! We came from Oakland, Oregon ! Hopefully on our next visit!!!

I have had my car serviced at Mazda for years. Yesterday was my most current visit & I had want to give a big shout out to James. Not only was he professional but also very courteous in explaining the service required on my car.

Everyone was great. My sales person helped make it perfect Nico. Thanks again to all

Shaun was very knowledgeable of the Eguinox, Alex& Lua got a good trade-in value on my Buick. Alan explained things & answered my questions,helped me get set up with an extended warranty that I could afford He got paperwork done,after double checking information. Then Shaun took extra time to clear old settings,& how to set things up for me, where to find certain buttons, even what to do if the battery in the key fob went dead. I am really enjoying my new-to-me SUV. Thank you.

Great service and straightforward keeping me updated on what is got some where and what may need changed in the future as well as condition to my vehicle.

Service department always does a great job. Quick and convenient. Very good communication by the staff.

WOW! An incredible experience. Zach Hickman is awesome! He is also super nice. I traveled from Alameda, California, to make my purchase of a used truck. It was my first online vehicle sales experience, but the human experience at Kiefer was beyond my expectations. Zach went to bat for me about an add-on I did not want. Before I could get settled in my chair, he was back with a positive answer, and the issue was resolved. That was just too easy. The car buying experience is normally stressful and, in general, it sucks, but Zach and Sales Manager Ken were open and honest through the entire process. I was especially impressed by Ken, who wanted to make sure that I knew everything about the vehicle and its unique history. I also have to highlight Alan in finance. Normally, the finance office is where the real high-pressure selling starts. The finance office always reminds me of a 1930's police interrogation: bright lights, high stress, and it won’t stop until you buy the premium, wazoo, super de-duper protection package with the undercoating package. My experience was the absolute polar opposite. Alan was a zero-pressure guy. He did not pressure me to buy a single extra plan! I was stunned, but in a very good way. I can’t forget to mention General Manager Chris, who weighed in to ensure things were right and that I was a happy customer. From clicking on the Cars.com website and then Kiefer.com, to calling and speaking with Zach, to traveling to Eugene, the ride Zach gave me from the hotel, the reception I received at Kiefer, to picking up my truck, and even the offer to bang the gong, I could not be happier! Zach, Ken, Chris, and Alan were the nicest people I have ever encountered when buying a vehicle. They all deserve five+ stars! My experience was so great that I recommend Mazda award them the company’s highest customer service award. Five stars PLUS, PLUS, PLUS, PLUS, PLUS for the fantastic team at Kiefer Mazda! THEY. WERE. FANTASTIC!

The service department is exceptional! And they help me keep my car on the road.

Great experience with the entire team when buy and financing my car, priced fairly and got a good value for my trade in. Niko my sales was fabulous to work with.