Kendall Ford of Eugene

Don’t buy a 5.0 Coyote from Ford or a used vehicle from Kendall Ford. The Coyote motor has problems with a metallic banging noise that Ford has acknowledged... and will not take any steps to remedy. The motor sounds horrible when it has been driven for long distances and Ford is currently claiming this is a normal operating characteristic of the motor. Kendall Ford sold me a used 5.0 F150 last October. At the time the motor did not make the horrible banging noise but it was a known problem at Ford dealerships. There was no mention of this problem to me when I purchased the vehicle. Well, this problem manifested itself in the vehicle and Kendall Ford has done nothing to fix the problem. This is with a complete manufacturer's warranty, Kendall one year used car warranty, a CPO warranty and upgraded CPO warranty on the vehicle. Don’t believe this hype that Kendall has on their website about not selling you someone else's problem and doing the right thing. If doing the right thing will not make them money then it won’t happen. Dale Burkhouse

During this pandemic I take every precaution I can for myself and others. So does Kendall Ford of Eugene. I liked the buying experience. Different yes... but not in a bad way. I choose most of my big purchases based on reviews and other research. I found this experience to be one of the best I've had really. No wait, no traffic. They had a car ready for me to look at which gave me a good starting point. The only reason I changed cars from what they brought out was the color. During this time if you are considering a new vehicle consider Kendall and go with their online service first. This gives them info on what you want and reduces contact time. If they take these steps to take care of their customers now they have a customer for life.

bought my truck there and have it serviced there always.

Everyone I interacted with at Kendall Ford was friendly, knowledgeable, and helpful. From online, to phone, to in person. The experience was fast, easy,... and stress free.

Alex Rodriguez went the extra mile when helping us with our car purchase. Extremely helpful and knowledgeable. Alex listened to our needs and responded... with helpful honest advice. We will be recommending him to family and friends. Go Ducks!

I have a 2017 Explorer that I bought from Kendall (buying experience was same as anywhere else). I needed to schedule for an oil change and figured I... would have the two current recall issues addressed at the same time. They said it would take all day, so I said, fine, but I will need a loaner car or a ride to my house, and they said, we will have to call you back about that. After 4 days of waiting for a call, I called them again and got "we will have to call you back"...no call...three separate times I have chatted with the "service dept" on line and been told each time "I will make a note of your request and someone will call you back". I have asked 5 times for information on whether or not I can get transportation and NO ONE has called me.

My Husband and I were searching for a new truck to pull our new camper. We met Austin and he helped us purchase a new truck that we were very pleased with.... We ended up purchacing a trailer bigger than expected hence needing a larger truck only 5 days after the purchase of the original purchase. We contacted Austin and explained our situation. He was over the top helpful! His personality and kindness are off the charts! He was so kind and did everything to help up get the truck we needed without taking a hudge loss. Todd came over as we were looking on the showroom floor and while Austin was looking over possibilities. Todd was kind and helpful with getting us a test drive even going the extra mile to see if it would fit in the garage. Austin and Todd were to say he least AMAZING. Neither is pushy or aggressive in sales. My husband and I have bought many cars over he years and we agree that these two gentleman are the absolute best sales men we have worked with. Thank you Austin and Todd for the extra effort!!!

I went to Kendell Ford on Friday to look at a used vehicle. I went to Kendell as they advertise themselves as a "local family owned business that has been... a part of our communities for more than 85yrs." I made clear with my salesperson (a very nice guy named Anthony) that I would not be buying today as I would need to run anything by my wife first. After the test drive, I was asked for more information and offered some numbers on a possible trade-in. I waited a few minutes and a manager (C.L.) came out and started with, "If I offered the vehicle to you for $23,000, you would still leave." I explained again that I would need to talk to my wife. He proceeded to tell me about how Kendell could sell their vehicles for a loss because of all the volume money they get back due to how successful they are. I thanked him and the salesman for their time. After processing with my wife we decided to make an offer guided by the $23,000 number C.L. had put out there. C.L. had given me his cell phone number and I called and made the offer reminding him of the number he had mentioned. He explained that he had not really meant that number but rather that he was only trying to engage me into negotiating. He then proceeded to quote me a best case number that was $2,500 more. I expressed my displeasure, and to his credit, he did apologize and offered to talk to his used car fleet manager to see what they could do. He called back a few minutes later and said the best offer at their end was $1,900 more than the unsolicited number that he had thrown out to me a few days prior. My wife and I feel like we were made a disingenuous offer that was retracted when we were ready to act. Some might say this is just a typical used car buying experience, but I did not expect that from a "local family owned business."

Mel King always does more than he has to for the customer. He was my salesman but also helps facilitate my service needs. Mel has earned my trust and... future business!

I dropped my car off on the way to work, and picked it up after. I was in and out very quickly on both occasions. Couldn't be happier.