Reviews
The best experience I have ever had at a dealershi
Truly the best experience I have ever had at a dealership. Steve was so knowledgeable and patient. I love my new 2500 Silverado!! I feel confident that this truck will preform as stated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for your positive feedback, and for recognizing our employee, Steve. We're glad you love your new Chevy, and hope you love it for years to come. Thanks for your business!
Chicadacat
Excellent dealer and lots of knowledge. Our salesman was very attentive. The sale was easy and as stress free as it gets. I will definitely buy another vehicle from here again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much, Rhonda! We take pride in helping customers have a stress-free experience finding the perfect vehicle. We hope you love your new vehicle for years to come. Stop in to see us when you need an oil change or other service. Happy travels!
New Silverado
Phil was great to work with. The staff were engaging and informative. No pressure sales. The whole process was smooth and enjoyable. I would consider this dealership in future purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for that feedback! We're glad to hear you enjoyed your time with Phil Syverson and the rest of our staff and that we provided you a no-pressure experience. We look forward to taking care of all your vehicle-related needs for years to come. Thank you again for your recommendation and for your business!
No return phone calls
Talked to Eric was told the truck I was looking at was a diesel got Financed and was told it was not a diesel Said they had rip up my contract No phone calls back they owe me a diesel truck for that price
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Todd, again our apologies that the Silverado 2500 was listed with incorrect information. We're having some issues with a third party that lists our information on Facebook Marketplace, and we made the mistake of not double checking to confirm that it was, in fact, a diesel. We did shred your contract to keep it going through the bank since you initially indicated you were not interested in the truck. We don't have any similar diesel trucks in our inventory at that price point, which is why Eric Bonde mentioned he'd check around the area and with our other Menholt dealerships to see if we could find something similar for you. Again, our apologies for our errors. Please let us know if you have any other questions. Take care.
20 year customer, will NEVER go back! Crooks!
They try to milk you of every dime even after being loyal customer for 20 years. Service Dept charges for unnecessary things. Salesmen Treat younger generation and women like we are stupid. Add items onto loan we didn’t ask for! Please review financing contacts carefully so they don’t slip in items you told them you didn’t want. When we complained no one had time for us even after doing business for so long and buying around 10 vehicles through them. They lost myself and my family and friends as customers. Word of mouth goes a long way. I gave them every opportunity to make it right and they didn’t care. More worried about next sale and going to lunch then loyal customers. Very disappointed. We like Chevy vehicles but will be going to spearfish from now on. Also, once sale is final good luck getting any service from salesmen with questions after the fact. They are done with you. They don’t stand behind work nor want to help once sale is final. I called salesman several times about my concerns and he was too busy to help. Tried to get us to buy new tires on a new car that had 5000k miles on it. I guess the senior staff thinks everyone is dumb. Worst experience! I feel robbed!
- Customer service 1.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We're very sorry to hear about your recent experiences with our dealership after being a longtime customer. We'd like the chance to look into your situation so we can make it right. Please email your name and details about what happened to wecare@rapidchevrolet.com. We look forward to hearing from you soon so we can correct these situation! Safe travels in the meantime.
Toyota Highlander
Jermaine was very helpful and patient. He also said we could come back and see him if we had any questions at all. He is a kind, quality person. Also, Jerry closed the deal with efficiency and in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's great to hear! Jermaine Henderson and Jerry Mansfield work really hard to help out all our customers in a friendly, timely manner, and we're pleased that was your experience too. Please don't hesitate to let us know if there's anything else we can do, and enjoy the road in your new ride!
New used truck
Was out and about and decided to stop by and look for a new to me truck. Phil met me and sold me a 3/4 ton truck and did a great job, thanks to Krista as well those two are great people who understand needs and they work with you terrifically!!! Good experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great to hear! We're glad Phil Syverson and Krista Morrison were able to help you find the right truck and hope your new ride is exactly what you were looking for. Please let us know if there's anything else we can help with or anything we should have done better to earn your last star. Thanks for your business, and safe travels!
Good experience
Great people, great experience. Need to be a bit more relatable to women and their thinking in buying a vehicle. I feel women think differently than a man and have a different perspective. Would love to see more women in the sales force of selling and financing a new vehicle.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for that feedback, and we're happy your enjoyed our staff and experience buying your new car! We agree that we'd love to see more women join our sales and financing side of the business. Currently, we do have women who have been and are in upper management roles, including our comptroller, parts manager, and head of marketing. We have had women in sales and finance previously, but typically, those are not roles where we see a lot of women applicants. But we're looking to do what we can to encourage more women to consider those roles. Thanks again for your feedback, and please let us know if there's anything else we can help you with. Safe travels!
Cole is a fair, honest salesman. Very satisfied!
I purchased from Rapid Chevy 7 years ago. I was in need of a new vehicle to accommodate my growing family. Every dealership in town seemed like they were trying to sucker me. Finally I went back to Cole at Rapid Chevy. He was very honest and straight forward. I was very satisfied doing business here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for such a great five-star review! We're happy to hear Cole Fisher took such good care of you and gave you all the honest, straight-forward information you needed. Thanks for giving us another chance to earn your business, and please don't hesitate to let us know if we can be of further service in the future. Safe travels!
William Walker
Our salesman was very knowledgable. He wasnt pushy at all, which was very refreshing. The entire staff was very helpful and friendly.We will be going back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for that feedback, William! We're glad Will Stafford was able to answer your questions and help you find the right truck. And we hope your new Silverado is everything you were hoping for. Thank you for giving us the chance to earn your business, and please let us know if there's anything else we can help you with. We look forward to taking care of all your vehicle-related needs for years to come!