Ripley and Fletcher Ford

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
188 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 12, 2020

    Stopped by to replace my Explorer Sport Track. I've been looking between a Ranger and the Escape (I really didn't need another truck). Cam let me drive... both, and encouraged a long enough test drive to experience the car. I ended up with a new Escape Titanium that they had to get elsewhere. No hassels, no problems, and the car was with a couple days. This is our second car from them, and their maintenance for my wife's car has always been outstanding.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Perry, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy ...to assist you! Safe travels!

  • 5.0 out of 5
    April 19, 2020

    My wife and I stopped into Ripleys a couple weeks ago to look around, and shopping for a new truck and plow. My wife and I have lived in this town our... entire lives, and as far as we can remember we have only bought (one) vehicle from Ripleys over the years. We were soon met by the salesperson by the name of Cam Robinson. Who was very courteous and once we told him we had bought several vehicles from Joe Galletta (the owner) he immediately went to get Joe. Now Joe is a person that you automatically gravitate to. A great personality. We told him what we were up to, and he found the exact vehicle that we were looking for. We had to wait a week for it to come in, but that was ok, because we were in no hurry. Besides, I had just filled my tank, and wanted to burn that off before we traded. Joe and Cam are very professional, and knowledgeable people. Not pushy at all. We like that. We made a trade that was to our liking and picked up the truck on Friday. Just what we had expected. Ripley and Fletcher is an very old local business with lots of local roots, and Joe Is making that a reality these days. He supports the community big time. Everyone who we have met, have been so friendly and kind to both of us. It was like old home days. We have not dealt with the service department at this time, but I am sure if that department is like the rest,we will be very happy with this dealer. Thank you Joe and Cam. Great experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ernie, thank you for taking the time to leave us your response to our staff's outstanding customer service! It is great to hear that we were able to g...o above and beyond your expectations and really help you out! We look forward to seeing you again!

  • August 2, 2018

    Very good staff! Did everything they could and got me into the perfect vehicle for me!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Christie, we're happy you found our staff to be so supportive during your experience here at Ripley and Fletcher Ford. If there is anything else we ca...n do to assist you, please let us know! Take care!

  • 5.0 out of 5
    April 16, 2020

    I had an outstanding experience buying my new truck. Our salesman was courteous and super helpful. The finance manager couldn't be better. The whole dealership... oozes friendliness and sincerity. Even a brief encounter with the service manager was really pleasant (don't worry, nothing wrong with the Ranger, we love it). I would recommend this dealership unequivocally.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 4, 2019

    Just purchased my second car from Ripley and Fletcher. Extremely happy with my Ford Focus Titanium, my salesman (Randy) and all of the staff at Ripley's.... Great car buying experience! Highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Brenda, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or ques...tions, we will be more than happy to assist you! Safe travels!

  • 3.0 out of 5
    August 1, 2019

    Never answer their phone. Ask you to leave a message and expect me to wait for them to call. I’ve been taking my vehicle to another dealer.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 22, 2019

    Cam was honest and easy to deal with! He brought the car to my home to test drive, and when it was all said and done he delivered it to me on his day off!!... Best car buying experience yet!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Nicole, thank you for your kind words and congratulations on your new vehicle! Cam is dedicated to providing top-quality service, and we're so happy t...o hear that your experience reflected this. If there is anything else we can do to assist you, please let us know! Take care!

  • 5.0 out of 5
    July 6, 2019

    I went to Ripley and Fletcher on Wednesday window shopping. I had an internet listing from another dealer in my pocket. I was approached by Cam Robinson... and I told him I was basically window shopping. I showed him the listing I had, told him what I wanted for options, what I owed on my trade in and what I expected. I wanted to keep my payments the same or lower than I was currently paying. I did not have my trade in with me since I was just window shopping. Cam, along with Hank, went out of their way to find me a vehicle that met all my needs and wants. I even received a fair offer for my trade as is - sight unseen! It was in the ball park of what I was expecting. The dealership was closed Thursday (4th of July), so Friday they went to another dealership to get me my new F150. I stopped in this morning, dropped off my trade-in and picked up my new truck. My payments ended coming in $5.00 a month less until I added a few more options (like GAP Insurance which I also recommend). My final payments are $37.55 higher but that was because of my last minute changes. The team at Ripley and Fletcher lived up to their end of the agreement and was extremely helpful throughout the process. I highly recommend Ripley and Fletcher and Cam Robinson for your next vehicle!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 12, 2019

    I was very pleased with the service and particularly grateful that I was provided with a loaner during the time that my vehicle was being repaired. Staff... in the repair department are always very friendly as well!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the great review and kind words. We strive to continue this kind of service for you in the future.

  • 5.0 out of 5
    February 14, 2019

    It's good to have a company that you can go to and tell them what you need and want, and they will make it happen.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank You Jeff for the great review! Glad we were able to make it happen!

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