Twin City Subaru

Reviews

3.0 out of 5 3.0
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 24, 2017

    I have had many issues with the service department. From rude service desk members to never receiving callbacks, I would rate my experience here as negative... and poor. I could go into detail, but would rather not waste my time. I have had to speak to the manager because of a rude service rep, had my car damaged after repairs, had to call 7 times to schedule an appointment, etc etc. I wanted to purchase a used vehicle but the salesmen seemed disinterested so I flew to Florida to get a used Subaru instead. I will not be buying a car from them when ali upgrade. I'll got to another city or state.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    August 24, 2017

    I have had many issues with the service department. From rude service desk members to never receiving callbacks, I would rate my experience here as negative... and poor. I could go into detail, but would rather not waste my time. I have had to speak to the manager because of a rude service rep, had my car damaged after repairs, had to call 7 times to schedule an appointment, etc etc. I wanted to purchase a used vehicle but the salesmen seemed disinterested so I flew to Florida to get a used Subaru instead. I will not be buying a car from them when ali upgrade. I'll got to another city or state.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 15, 2017

    My husband and I recently purchased a new Forester at Twin City Subaru and we were so very pleased with this dealership and especially with Anthony Goldsmith,... the salesman we dealt with there. He is such a pleasant and helpful young man, a real asset to the dealership. Overall, we felt we were dealt with in an upfront and honest way and would recommend Twin City to family and friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 2, 2017

    I recently visited Twin City Subaru looking for a late year model Outback.I was helped by Anthony Goldberg. He was very knowledgeable, polite and low... pressure in showing me my options. I did buy a 2016 Certified Pre-owned Outback. The entire process was pleasant and pressure free. I would wholeheartedly recommend both the dealership and Anthony to anyone looking for a new vehicle

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    April 3, 2015

    I have had an issue with check engine, cruse control and another light coming on in my 2012 Forester. I brought it to Twin City on four occasions to get... fixed. The light kept coming back on until the fourth service when they had to put in a new emissions system. The third service resulted in me having to bring my car back yet again because they ordered the wrong part, which ended up not even resolving the issue. The last time I brought my car to Twin City to get the new emissions system, my car was there for two weeks (I was away for one of the two weeks). When I got my car back, there was a crack in the windshield that was not there when I dropped it off. I had dropped off my car with the gas tank over 3/4 the way full, and got it back with less than 1/4 of a tank. Someone had clearly driven my car as the time on my clock was changed, the radio stations were changed, and there were crumbs all over my console. I found out that one of the service employees had driven my car to and from his home and work (!) somewhere between 100 and 200 miles. No one asked my permission to drive my car this far. Totally unprofessional. I will never bring my car here again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    December 30, 2014

    I had a two hour appointment to have a remote starter installed on a family member's Subaru recently purchased at Twin City . It was six hours ( 11 a.m... . until after 5 p.m. ) before they finished .During that time , no staff member troubled themselves to keep me informed as to why there was such an egregious delay or to offer a courtesy car . I approached the service desk twice and was given inaccurate information as to when the car would be ready . After six hours from checking in , I was sent on my way , however; they neglected to give me the control for the starter . Massive Fail in service and communication .

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're very sorry for the experience you had at Twin City Subaru. We'd really like to resolve any misunderstandings that took place, so at your conveni...ence please contact our general manager, Jim Charbonneau to discuss the issues you had while getting your family's Subaru serviced. His direct phone number is 802-224-7226. We apologize and thank you for letting us know. Hope to hear from you soon.

  • 5.0 out of 5
    May 23, 2014

    Once again, the staff at the Berlin subaru got me in same day for a minor service issue on a car I had just bought from another dealer. Treated me as if... I just bought a new car through them (which I had twice, both great experiences!) answered all my concerns with my car and as always, the best dealer customer service anywhere. Thanks again.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank for you choosing Twin City Subaru, we're thrilled you got all your concerns addressed and received great customer service along the way. We appr...eciate the feedback. Thanks again!

  • 3.0 out of 5
    February 19, 2014

    Contacted them about vehicle they had on-line. Took them a full day to answer that the car had been sold.

    3.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi @vikingnc, thank you for your feedback and for thinking of us for your used car shopping needs. We apologize for the delay in getting back to you. ...We pride ourselves on delivering the best customer service possible and are sorry to hear that you were not 100% satisfied. Often times, due to the shear volume of requests, it takes longer than we'd like to get through them. We will strive to improve our response time and in the future, should you ever come to the North East, please stop in and see what a great customer service experience we do have to offer. Free popcorn and coffee too!