Reviews
Write a reviewBought a used GMC Sierra over the phone. I had a long drive to get to the dealership. The truck was waiting up front for me to take a test drive when I arrived. I was out of there in just over an hour keys in hand. I don't know if I'll ever buy another vehicle at O'Connor but I can guarantee I'll buy one from Steve Dumont so they better hang on to him. He went above and beyond. I have no idea of the caliber of the other sales staff but if you want the best ask for Steve.
Bought a used GMC Sierra over the phone. I had a long drive to get to the dealership. The truck was waiting up front for me to take a test drive when I arrived. I was out of there in just over an hour keys in hand. I don't know if I'll ever buy another vehicle at O'Connor but I can guarantee I'll buy one from Steve Dumont so they better hang on to him. He went above and beyond. I have no idea of the caliber of the other sales staff but if you want the best ask for Steve.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Everything started out great, got pre owned 2018 GMC Sierra with only 39000 miles and was very happy. It did have its issues when we test drove it the rear brakes were randomly locking so they proceeded to replace the rotors and problem still continued I asked to check the calibers and they decided to only replace one side which is odd and now the side they didn’t replace continued to have problems and at this point they are refusing to service. This experience has been very stressful, I hope they choice to do the right thing and stand by there pre owned vehicles.
Everything started out great, got pre owned 2018 GMC Sierra with only 39000 miles and was very happy. It did have its issues when we test drove it the rear brakes were randomly locking so they proceeded to replace the rotors and problem still continued I asked to check the calibers and they decided to only replace one side which is odd and now the side they didn’t replace continued to have problems and at this point they are refusing to service. This experience has been very stressful, I hope they choice to do the right thing and stand by there pre owned vehicles.
- Customer service
- 4.0
- Buying process
- 4.0
- Quality of repair
- 1.0
- Overall facilities
- 3.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Working with Randy M. was one of the best experiences Ive ever had buying a new truck. He was polite, honest and worked very hard via email, calls and texts to make my buying experience pleasurable. He made it possible to show up sign a few papers and away I went in my new truck. Scott also did his best to get the lowest financing rate and payment for me. Over all I was very satisfied with my experience at Oconnor in Augusta. Thank you both.
Working with Randy M. was one of the best experiences Ive ever had buying a new truck. He was polite, honest and worked very hard via email, calls and texts to make my buying experience pleasurable. He made it possible to show up sign a few papers and away I went in my new truck. Scott also did his best to get the lowest financing rate and payment for me. Over all I was very satisfied with my experience at Oconnor in Augusta. Thank you both.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Randy Mailloux was outstanding! The experience of buying a vehicle from O’Conner GMC was complete with such care, integrity, and they know how to take care of the customer. I have been looking for a truck for quite a while and Randy called me as soon as the right truck came in that matched my wants! Great job and would recommend this dealership to anyone. Thanks!
Randy Mailloux was outstanding! The experience of buying a vehicle from O’Conner GMC was complete with such care, integrity, and they know how to take care of the customer. I have been looking for a truck for quite a while and Randy called me as soon as the right truck came in that matched my wants! Great job and would recommend this dealership to anyone. Thanks!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Randy M. went over and and above as a sales Rep. he helped me get something out of my trade in the next day... helped me with a personal issue to fix credit in the future... AND got me in the PERFECT car now!!! Thank you RANDY M!!! You are awesome, will be going to you with all my purchases in the future and sending everyone YOUR WAY!!!
Randy M. went over and and above as a sales Rep. he helped me get something out of my trade in the next day... helped me with a personal issue to fix credit in the future... AND got me in the PERFECT car now!!! Thank you RANDY M!!! You are awesome, will be going to you with all my purchases in the future and sending everyone YOUR WAY!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Drive in to a heated bay, drop off your keys, confirm needs and wait in well appointed waiting room. Work was completed in a timely manner and I was on my way.
Drive in to a heated bay, drop off your keys, confirm needs and wait in well appointed waiting room. Work was completed in a timely manner and I was on my way.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Mary!
I was very satisfied with the salesmen and the service dept. on how I was treated. No high pressure salesmen. I would very much recommend them to my friends.
I was very satisfied with the salesmen and the service dept. on how I was treated. No high pressure salesmen. I would very much recommend them to my friends.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate the positive review, Peter!
Great customer service for car maintenance. I have bought and had maintained several vehicles from O'Connr's.
Great customer service for car maintenance. I have bought and had maintained several vehicles from O'Connr's.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jeanine! We look forward to your next visit to O'Connor!
First visit. The only problem was finding where to drive my truck an drop off. After a coffee an 20 minutes I was on my way out with oil change & tire rotation an everything else checked! Great service
First visit. The only problem was finding where to drive my truck an drop off. After a coffee an 20 minutes I was on my way out with oil change & tire rotation an everything else checked! Great service
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Robert!
great customer service again. O'Connor's is by far the best dealership in the Augusta Maine
great customer service again. O'Connor's is by far the best dealership in the Augusta Maine
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate the positive review, Tom! Thank you!