Roberson Albany Ford

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
519 lifetime reviews.

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  • 5.0 out of 5
    March 1, 2020

    Thought the whole team was great. Zach was awesome, and worked hard to see we drove home in a new vehicle. Sales manager, worked his magic to see that... numbers would work for us. Finance manager was polite, and very efficient. Great team!! Great experience!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share ...your comments with our team and we look forward to working with you again down the road. Best, TJ Nesbitt | Sales Manager | 541-926-5555 | tj@robersonalbanyford.com

  • 5.0 out of 5
    February 24, 2020

    Willing to work with me no matter my credit rating. They went above and beyond by letting me take the car to drive while getting me financed. I will recommend... my co-workers and friends and family.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your wonderful feedback, Amber. We always strive to meet the needs of our customers no matter the situation. Best, TJ Nesbitt | Sales M...anager | 541-926-5555 | tj@robersonalbanyford.com

  • 5.0 out of 5
    February 23, 2020

    The Roberson service department team is dependable and reliable. They don't "up-sell" or suggest things that aren't necessary. They use quality parts.... They discuss what is listed on the service report.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Susan, thanks for leaving this wonderful feedback! We appreciate your business and look forward to seeing you again in the future. Have a great day! ...Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com

  • 5.0 out of 5
    February 21, 2020

    Fast service, kept me posted on what was going on all along the way. Very helpful and gave me an accurate analysis of what was happening inside my motor.... Very friendly, very courteous and good shuttle service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the great review, Wilbur. Please come visit us if you need anything else, be it service or sales. Sincerely, Tracy Hempel | Service Man...ager | tracy@robersonalbanyford.com

  • 5.0 out of 5
    February 20, 2020

    courteous employees - good service - not too thrilled with using Lyft instead of the shuttle but it was all ok. I appreciate the transportation.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate the kind words, Shirley. We look forward to seeing you again in the future! Sincerely, Tracy Hempel | Service Manager | tracy@robersona...lbanyford.com

  • 5.0 out of 5
    February 18, 2020

    I liked the courtesy and professionalism of the service department “Ryan.” They seemed to really care about my vehicle without trying to sell me a bunch... of unnecessary things. Interesting note: I bought my truck nearly three years ago and I only saw one new employee in service and sales. That says allot about a company to me. Versus a different dealership I go to for a different vehicle that has nearly gutted the service debt of years long employees plus mechanic with years of employment left. As I sat in the waiting area my past salesman “Mike” came over and visited with me and others made were very friendly as they walked by.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for this amazing review, Bob! We really appreciate your business. Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com

  • 5.0 out of 5
    February 15, 2020

    They make the appointments easy. No wait, and the gentlemen always have a nice attitude. Every department I've dealt with is this way.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kelly, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will... share your comments with our team and we look forward to working with you again down the road. Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com

  • 5.0 out of 5
    February 13, 2020

    Ryan and Adam in the service department are always very helpful, friendly, professional and a pleasure to deal with. We always feel like our vehicle is... in good hands with the employees at Roberson's Albany Ford. This is for an oil change.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Sherri, thanks for the wonderful review of your recent visit to our dealership. It was truly a pleasure working with you. Sincerely, Tracy Hempel | S...ervice Manager | tracy@robersonalbanyford.com

  • 5.0 out of 5
    February 13, 2020

    Courteous staff. Quick service. Reasonable prices in the Service Department. We have also purchased several vehicles here with great experiences.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Craig, thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer ser...vice and we're glad that our team made such a great impression on you. Best, TJ Nesbitt | Sales Manager | 541-926-5555 | tj@robersonalbanyford.com

  • 5.0 out of 5
    February 1, 2020

    Very helpful and fast service. Like the reminders for service. Have done many cars with them. I recommend the to my friends

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We cannot thank you enough for your wonderful review of Roberson Albany Ford and for your referrals and recommendation! It was a pleasure to assist yo...u and please let us know when we can do so again! Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com

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