Reviews
Write a reviewFirst time using this dealer, needed a recall service
First time using this dealer, needed a recall service completed for my Ram. Rich in the service department was kind, professional, informative and got me in within a week! I will come here for future Ram services.
First time using this dealer, needed a recall service
First time using this dealer, needed a recall service completed for my Ram. Rich in the service department was kind, professional, informative and got me in within a week! I will come here for future Ram services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carter and Jake exceeding my expectations recently when I
Carter and Jake exceeding my expectations recently when I went there to purchase my new car. They both went above and beyond to make sure I got the vehicle that I wanted while also getting the best price. They were both very patient and treated me like a friend. I couldn’t recommend them both enough. I’ll definitely be going back in the future!
Carter and Jake exceeding my expectations recently when I
Carter and Jake exceeding my expectations recently when I went there to purchase my new car. They both went above and beyond to make sure I got the vehicle that I wanted while also getting the best price. They were both very patient and treated me like a friend. I couldn’t recommend them both enough. I’ll definitely be going back in the future!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just traded in my truck that was having mechanical
Just traded in my truck that was having mechanical issues. Carter was the gentlemen that I worked with in Sales. I also got the pleasure of working with the GM-Jake, Sales Manager-Israel, and Finance Manager-Jon. All top shelf people, excellent customer experience, non-pressure realistic negotiations. Did not try to force a deal on the first day. Gave me more than a fair price for my truck, and still didn't try to get me on the back end. I highly recommend these guys if you want a no pressure, quick, and professional car buying experience. -The Gartons
Just traded in my truck that was having mechanical
Just traded in my truck that was having mechanical issues. Carter was the gentlemen that I worked with in Sales. I also got the pleasure of working with the GM-Jake, Sales Manager-Israel, and Finance Manager-Jon. All top shelf people, excellent customer experience, non-pressure realistic negotiations. Did not try to force a deal on the first day. Gave me more than a fair price for my truck, and still didn't try to get me on the back end. I highly recommend these guys if you want a no pressure, quick, and professional car buying experience. -The Gartons
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review and sharing your experience with us at Albany Chrysler Dodge Jeep Ram! We love your reviews! Please do not hesitate to reach out if you need anything.
Friendly, knowledgeable staff.
Friendly, knowledgeable staff. This is the only dealership who processed my Jeep Mastercard reward points. While they were not familiar with the program, they were not annoyed or dismissive that I wanted to use the points as every other dealership was. Technician quickly diagnosed the coolant leak issue as well as replaced a faulty sensor that I finally scheduled the appointment for in the first place. Resolved both issues faster than anticipated, too. Just scheduled an oil change. I could save time by going anywhere in Salem, but would rather make the short drive to a trusted service center.
Friendly, knowledgeable staff.
Friendly, knowledgeable staff. This is the only dealership who processed my Jeep Mastercard reward points. While they were not familiar with the program, they were not annoyed or dismissive that I wanted to use the points as every other dealership was. Technician quickly diagnosed the coolant leak issue as well as replaced a faulty sensor that I finally scheduled the appointment for in the first place. Resolved both issues faster than anticipated, too. Just scheduled an oil change. I could save time by going anywhere in Salem, but would rather make the short drive to a trusted service center.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive experience with us at Albany Chrysler Dodge Jeep Ram! We're thrilled to hear that you found our staff to be friendly and knowledgeable, and that our technician was able to diagnose and resolve your coolant leak and sensor issue quickly. We're also glad to hear that we were able to process your Jeep Mastercard reward points, even though we were not familiar with the program. At Albany Chrysler Dodge Jeep Ram, we strive to provide our customers with the best possible service, and we're always happy to help in any way we can. We appreciate your loyalty to our dealership and are thrilled to be your trusted service center. Thank you again for your kind words, and we look forward to serving you again in the future.
These guys were so attentive to your needs.
These guys were so attentive to your needs. I was very impressed, I didn't feel pushed or anything. Ben Schwartz was a gem. I ended up buying a vehicle from a family member but I will defiantly recommend this place to anyone who wants quality customer service to buy their car!
These guys were so attentive to your needs.
These guys were so attentive to your needs. I was very impressed, I didn't feel pushed or anything. Ben Schwartz was a gem. I ended up buying a vehicle from a family member but I will defiantly recommend this place to anyone who wants quality customer service to buy their car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
shirliciousone477, thank you so much for the great review! We appreciate the feedback. We will pass along your kind remarks to Ben and the rest of the team. Hopefully we will have the opportunity to earn a 5th star and your business in the future. Have a wonderful day!
Happy New Car Owner
My entire experience shopping for my new (used) car was a pleasure! Trey Wood was the salesman that assisted me, he answered all my questions, and was helpful in showing me the many features my car has. No pressure at all, only a comfortable, informative conversation. Thank you Trey Wood and Albany Chrysler Dodge Jeep Ram Hyundai !!!
Happy New Car Owner
My entire experience shopping for my new (used) car was a pleasure! Trey Wood was the salesman that assisted me, he answered all my questions, and was helpful in showing me the many features my car has. No pressure at all, only a comfortable, informative conversation. Thank you Trey Wood and Albany Chrysler Dodge Jeep Ram Hyundai !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I cant say enough about how great my experiences have...
I cant say enough about how great my experiences have been with this dealership. The service department has been phenomenal, and Grant has been a great salesman with no pressure, ever. Grant and Jake went above and beyond to make sure we got the truck we were looking for last month. At the price we wanted. Overall, I've purchased 4 brand new trucks from this dealership, and I will continue to give them my business. If you are looking for a new vehicle, go see Grant. You'll be happy you did.
I cant say enough about how great my experiences have...
I cant say enough about how great my experiences have been with this dealership. The service department has been phenomenal, and Grant has been a great salesman with no pressure, ever. Grant and Jake went above and beyond to make sure we got the truck we were looking for last month. At the price we wanted. Overall, I've purchased 4 brand new trucks from this dealership, and I will continue to give them my business. If you are looking for a new vehicle, go see Grant. You'll be happy you did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
dont know what they are doing
Took vehicle in to have TPMS troubleshot- they performed the computer test and stated I needed a new control module $ 825.00 I authorized repair three days later they called and said it was still showing errors and I needed a brake booster another $657.00. They have had the car for two weeks and thing still isn't fixed. I will update this review after I file complaint with State Consumers Affairs Division.
dont know what they are doing
Took vehicle in to have TPMS troubleshot- they performed the computer test and stated I needed a new control module $ 825.00 I authorized repair three days later they called and said it was still showing errors and I needed a brake booster another $657.00. They have had the car for two weeks and thing still isn't fixed. I will update this review after I file complaint with State Consumers Affairs Division.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service and repair for my car
I want to thank Fred Branch for his kindness and help during my visit at the service department.I recomend him to many of my friends and family.Thanks so much.
Service and repair for my car
I want to thank Fred Branch for his kindness and help during my visit at the service department.I recomend him to many of my friends and family.Thanks so much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Katherine, we're very happy to hear Fred was able to provide you with such a positive experience! We look forward to your next visit! Take care!
Pleasant and professional service
Called for a service appointment because of a malfunction light. They got me in within a few days, diagnosed the problem, discussed it with me, and I was back on the road in hour or so. Pleasant and professional service close to home.
Pleasant and professional service
Called for a service appointment because of a malfunction light. They got me in within a few days, diagnosed the problem, discussed it with me, and I was back on the road in hour or so. Pleasant and professional service close to home.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, we are so happy to read such a great review about Albany Chrysler Dodge Jeep Ram! We look forward to your next visit! Take care!