Dealer on Cars.com since July 2017
|Sales||8:00 AM - 7:00 PM|
|Service||7:00 AM - 7:00 PM|
|Mon||8:00 AM - 9:00 PM|
|Tue||8:00 AM - 9:00 PM|
|Wed||8:00 AM - 9:00 PM|
|Thu||8:00 AM - 9:00 PM|
|Fri||8:00 AM - 7:00 PM|
|Sat||8:00 AM - 6:00 PM|
|Mon||7:00 AM - 7:00 PM|
|Tue||7:00 AM - 7:00 PM|
|Wed||7:00 AM - 7:00 PM|
|Thu||7:00 AM - 7:00 PM|
|Fri||7:00 AM - 7:00 PM|
|Sat||7:00 AM - 3:00 PM|
Ben McEvers greeted us at the door and helped us buy a used Chevy Tahoe that I found on cars.com, with no pressure from him or the others involved in ...the sale. The price of the car was lower than similar vehicles at other dealers. Got a fair trade in value for my worn out truck. All in all a positive experience, would definitely do business with Apple Ford again
Brian, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be... the case during your visit. If you have further needs or questions, please reach out! Have a wonderful day!
Staff was great! Tiffany in used sales was patient and not at all pushy. Day after I bought my used car, I discovered the rear tail light lens was cra...cked. They replaced the tail light assembly for me for free the next day! Super nice staff and service!
We really appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I'm only giving one star because I can't post without any at all. First of all, the dealership posted a car on their website that wasn't actually av...ailable. I called down to the store and spoke with a member of sales and asked if the car was on the lot to be viewed. I was told that the car was available and to come on down, since it was a drive to get there. I was about half of the way there when I got a call back from the dealership stating that the car was in the shop having some work done. I said ok, I'll turn around and come down a different day, which at this point the gentleman on the phone put me on a brief hold and contacted the shop, he came on the line and said he could get the car. So I proceeded to head down. I was 2 minutes away from the dealership when I received another call, the dealership then said to be clear, you can look at the car but cannot test drive it. I was that close so I went. I had a salesman drive me to the car's location at the body shop. I was brought through a winding trail to just view the car but not much else could be done. So the salesman brought me back to the dealership and was going to show me another vehicle. That particular car was being sold. Strike #2 for a car. Then there was one other car that was of interest, the car or keys could not be found. Strike #3. You would think it would end there, but no. The icing on the cake that actually made me write a review is that I received a call on Tuesday saying that the original car was still in the shop. Then I got a call this afternoon saying that the car was being detailed and was available for test drive if I wanted. So I made the decision to go after work to check it out. Left a message with the salesman that I was on my way down. Another haul to get there. While on my way I received a call stating the car was sold a couple of hours ago. So he called to say I could test drive a SOLD car. They do not seem to have their act together. The salesman was great to work with but the dealership not so much.
Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Apple Ford Shakop...ee. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (952) 445-2420 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
lifetime reviews of the Service Department.
Oil, Filter Change
Wheel Alignment (4WD)