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Reviews

4.5
392 lifetime reviews.
  • Great people and service

    Dana was first class and very honest. I never felt like a number but a person.

    Dealer Response

    Brock, Thank you so much for the review! I will pass along your kind words to Dana. We love hearing that our customers get a good feeling when sho...


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    Dana was first class and very honest. I never felt like a number but a person.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Brock, Thank you so much for the review! I will pass along your kind words to Dana. We love hearing that our customers get a good feeling when shopping at Apple Ford Shakopee. Enjoy your new car. Thanks again, Afton- Customer Service


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  • I got what I wanted, and I'm happy.

    The only reason I didn't score higher is because the entire process took a very long time, and I was beat after that.


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    The only reason I didn't score higher is because the entire process took a very long time, and I was beat after that.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Communication needed

    Brought in car for an oil change one week and said I was hearing an noise. No one test drove the car to determine the noise I was talking about. O...

    Dealer Response

    Thank you, Justin, for reaching out to us. Your opinion plays an integral part in our customer service. Thank you again for choosing Apple Ford Sh...


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    Brought in car for an oil change one week and said I was hearing an noise. No one test drove the car to determine the noise I was talking about. Oil change gets finished and told that an heat plate under the car was loose so tightened up. An week later car is still making this noise. They tell me that the heat plate was loose again. Why should I have to come back 2 times to get an same repair done? This time I say will someone ride with me to discuss this noise. Within seconds out of the service garage the advisor hears the noise. Didn't have much time to look at the car so sent back the next day after work to drop off the car. Called an few times to see how it was going on the unfamiliar noise and they were waiting on parts. Get an call that they got the part and car will be ready. I get to the service lanes and tell someone that I'm here to get my car. I told them who I was looking for and said they would be with me in an moment. So I go sit down in the waiting area. Wait 35 plus minutes and finally go and ask again. During this time I see the 2 service advisors I worked with walk past me and not once say an word to me. So I get tired of waiting and ask them what's going on with my car. They say no one let them know I was here but said someone was supposed to talk to you. Basically I wasted almost 40 mintues while my vechicle was ready. Inform your customers that their car is ready either by voicemail or find them in person. If your at the dealership waiting don't see why they couldn't let me know what was going on. My first time I had an service other then an oil change so I have no idea what the process is when car is left their for an few days. Will still continue to do business here but the communication with the customer also needs to improve. I get that they may be busy but walking by them not even saying anything is not ok.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Justin, for reaching out to us. Your opinion plays an integral part in our customer service. Thank you again for choosing Apple Ford Shakopee, and we hope to see you again soon!


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